Error Installing Veaam Endpoint 1.5.0.306

[marcofioroni]

Hi everyone,
I have a problem installaing Veeam Endpoint Backup on a machine running Windows 7 SP1 (x64)

Code: Select all

This is the installation log:
[17.01.2017 17:25:09][INFO] Creating Installer Application instance.
[17.01.2017 17:25:09][INFO] Installer Application instance created.
[17.01.2017 17:25:17][INFO] InstallerEngine session started.
[17.01.2017 17:25:17][INFO] Stopping tray application.
[17.01.2017 17:25:17][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[17.01.2017 17:25:17][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[17.01.2017 17:25:17][INFO] Stopping exisitng services...
[17.01.2017 17:25:17][INFO] Service name: VeeamEndpointBackupSvc
[17.01.2017 17:25:17][INFO] Service process: Not specified
[17.01.2017 17:25:17][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.WindowsService.InitController()
   at Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[17.01.2017 17:25:17][INFO] Service is not installed, skipping.
[17.01.2017 17:25:17][INFO] Exisitng services have been stopped.
[17.01.2017 17:25:17][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[17.01.2017 17:25:17][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[17.01.2017 17:25:17][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[17.01.2017 17:25:17][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[17.01.2017 17:25:17][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[17.01.2017 17:25:17][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[17.01.2017 17:25:17][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[17.01.2017 17:25:17][INFO] Installing 'Microsoft SQL Server 2012 Management Objects' redistributable...
[color=#FF0000][17.01.2017 17:25:17][INFO] Package path: C:\Users\utente\Desktop\EndPoint\Redistr\x64\SharedManagementObjects.msi
[17.01.2017 17:25:41][ERROR] System.ComponentModel.Win32Exception (0x80004005): Errore irreversibile durante l'installazione
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)[/color]
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.Redists.SqlSmoRedist.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.RedistManager.InstallWithProgressHandling(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[17.01.2017 17:25:41][ERROR] Installation failed.
[17.01.2017 17:25:41][INFO] InstallerEngine session completed. Result = Failed

This is what I tryed:
- remove and reinstall every Microsoft Visual c++ package possible
- remove and reinstall .Net framewerk 4.5.2
- Microsoft Update Readiness Tool from Microsoft
- sfc/ scannow
- unpacked the VeeamEndpoint.exe file in a temp folder and insalling Sharedmanagementobjects.msi I get this error:
HRESULT 0x8007371b

Can someone help me, please?
Thanks.

[Dima P.]

Hi Marco,

Do you have any antivirus installed that may block the installation process? Thanks.

[marcofioroni]

Hi Dima,
I have only Microsoft Security Essentials.

[Dima P.]

Hi Marco,

Can I ask support team to reach you via email address specified in forum profile? If your contact email address is different, please PM it to me.

[marcofioroni]

Hi Dima,
yes of course.

Thanks for your support.

[Dima P.]

Marco,

Passed your email to support folks.