FR: RecMedia has no Network on Dell E7470

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FR: RecMedia has no Network on Dell E7470

Veeam Logoby BDIBioenergy » Thu Oct 12, 2017 10:49 am

Support case: 02318845

Aleksandr Deydey aked me to post a Feature Request here.
So here it is:

We have noticed, that the recovery medium of the most recent Version is not able to install a network driver for the Dell E7470 series notebooks.
Since we want to push the restore over the network, we ┬┤need this to be fixed in a future Version.

Thank you

Here is some logging:
Code: Select all
[05.10.2017 09:29:05] <17> Info     [DriverManager] Installing driver from INF file [X:\Drivers\e1d65x64.inf_amd64_2305982aeee58c7f\E1d65x64.INF]
[05.10.2017 09:29:05] <17> Error    Failed to install driver
[05.10.2017 09:29:05] <17> Error    Ausnahme von HRESULT: 0xE0000102 (System.Runtime.InteropServices.COMException)
[05.10.2017 09:29:05] <17> Info     [DriverManager] Driver from INF file [X:\Drivers\e1d65x64.inf_amd64_2305982aeee58c7f\E1d65x64.INF] has been installed. Reboot required: False
[05.10.2017 09:29:05]      Info     < 5e4>     Starting reenumerate for hardwareID: [PCI\VEN_8086&DEV_156F&SUBSYS_06DC1028&REV_21\3&11583659&0&FE].
[05.10.2017 09:29:05]      Info     < 5e4>         Dev instance was found [47]
[05.10.2017 09:29:05]      Info     < 5e4>     Starting reenumerate for hardwareID: [PCI\VEN_8086&DEV_156F&SUBSYS_06DC1028&REV_21\3&11583659&0&FE].. Ok.
[05.10.2017 09:29:05] <17> Error    Failed to install driver. Error code: ERROR_NO_DEVICE_ID (System.Exception)
[05.10.2017 09:29:05] <17> Error       at Veeam.EndPoint.CDriverManager.InstallDriver(String infFile, String deviceId)
[05.10.2017 09:29:05] <17> Error       at Veeam.EndPoint.Recovery.UI.DriverManagementDlg.<>c__DisplayClassc.<_lvDrivers_MouseClick>b__9()
[05.10.2017 09:29:05] <17> Error       at Veeam.Backup.Common.CBackgroundFunctionRunner.ThreadProc()
[05.10.2017 09:29:05] <01> Error    Failed to install driver. Error code: ERROR_NO_DEVICE_ID   at Veeam.Backup.Common.CBackgroundFunctionRunner.Run(Function function, Form splashForm, Int32 minShowTime)
[05.10.2017 09:29:05] <01> Error       at Veeam.Backup.Common.CBackgroundFunctionRunner.Run(Function function, String message)
[05.10.2017 09:29:05] <01> Error       at Veeam.EndPoint.Recovery.UI.DriverManagementDlg._lvDrivers_MouseClick(Object sender, MouseEventArgs e)
BDIBioenergy
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Re: FR: RecMedia has no Network on Dell E7470

Veeam Logoby Dima P. » Fri Oct 13, 2017 9:05 pm

Hello BDIBioenergy,

We will review your case details and discuss it with the team. Thank you for your post!
Dima P.
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