Job stuck and unable to be cancelled

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Sun Feb 21, 2016 8:21 pm

Hi Dmitry,
Link - [removed]

thanks,

John
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Tue Feb 23, 2016 12:50 pm

Thanks. I'll pass this to QA for investigation.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Wed Feb 24, 2016 11:36 pm

Hi Dmitry,
On another note I have set the backup to backup daily at 8:30 and changed the option to "backup no more often than 7 day" but it is still backing up every day. When I had the software running before I re-installed it the was doing the backup every 7 days ... any idea on this ?

thanks,

John
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Thu Feb 25, 2016 9:48 pm

John,

So you see two separate job runs on the chart, even though you have an interval set to 7 days, right?
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Thu Feb 25, 2016 9:50 pm

Hi Dmitry,
Strangely enough the job did not run this morning though it had every other day this week. so looks like it's all good, I'll keep an eye on it.

thanks for all of your help mate, appreciated :D

John
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Thu Feb 25, 2016 10:10 pm

You are welcome John! Let us know if VEB starts to misbehave :wink:
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Re: Job stuck and unable to be cancelled

Veeam Logoby tinkererguy » Sat Mar 12, 2016 11:27 pm

I had the same issue recently, using VEB 1.1.2.119 on Windows 10.
I couldn't cancel, rebooting didn't help.
Uninstalling VEB and 3 SQL components didn't help either.
Resetting the database worked perfectly, using your instructions, Dima P.
I also created a write-up that might help folks, that includes a step-by-step video:
https://TinkerTry.com/veeam-endpoint-backup-database-reset#steps
Paul Braren
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Sun Mar 13, 2016 7:00 pm

Thanks for sharing Paul. By the way, we had this issue investigated and made some corrections in the upcoming updates that should solve this issue. Stay tuned for update :wink:
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Re: Job stuck and unable to be cancelled

Veeam Logoby tinkererguy » Sun Mar 13, 2016 7:02 pm

That's good to hear!
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Re: Job stuck and unable to be cancelled

Veeam Logoby Eryk4381 » Mon Mar 14, 2016 10:39 pm

I have made a new exclusion rule which I think may have helped a bit but some machines still get a bit laggy. The only thing that seems to tank is the network, specifically Internet.

I can try and get some pics posted. Just need to find a free image hosting site.
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Re: Job stuck and unable to be cancelled

Veeam Logoby Eryk4381 » Mon Mar 14, 2016 10:44 pm

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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Mon Mar 14, 2016 11:59 pm

Thanks for a screenshots! Network monitor might not reflect the resource consumptions correctly since VEB can ‘talk’ with itself using the local networks sockets. By lags you meant the overall OS behavior or backup job performance?
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[MERGED] Job stuck on Canceling

Veeam Logoby tritonsa » Sun Jun 25, 2017 4:44 am

Hello,
I'm using the agent on Windows Server 2012 and it is currently stuck at cancelling job. I tried to submit a case from the Backup Agent, but it keeps saying "an error has occurred"

Thank you in advance for any assistance. I'll continue to try and submit a case but I have been unable to for the past 24 hours and I keep trying.
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Re: Job stuck on Canceling

Veeam Logoby Vitaliy S. » Sun Jun 25, 2017 12:41 pm

Hi Adrian,

Please review any Veeam processes via Task Manager and finish their tasks, also service restart might be required. Once you do this, please contact our support team to review why the backup job stalled.

Thanks!
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Re: Job stuck on Canceling

Veeam Logoby tritonsa » Mon Jun 26, 2017 3:31 pm

Hello thank you for the help I've done the following:


-Opened up task manager, and Ended Processes that belong to Veeam (Veeam Endpoint Tray)
-Also stopped and restarted the Veeam Endpoint service
-Rebooted the server that Veeam Endpoint is installed on
-Rebooted the server that B&R is installed on
-Uninstalled old version of Veeam Agent and insalled v2.0.0.700
-Upgraded Veeam B&R to 9.5.0.1038
-Rebooted B&R server again after installation
-Tried to Report and Issue within Veeam Agent for Windows, but when I click Submit it still says One or more errors occurred.
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