Network error backing up to NAS through VPN SSL

[Ne0x]

Hi!

Im using endpoint v3 to backup to local NAS without problems. Now in VPN SSL network without full access to NAS, but when Im triying to do a backup appears this message and backup stops with error. I updated to v4 without luck

Code: Select all

03/09/2020 12:20:20 :: Error: An unexpected network error occurred. Failed to flush file buffers. File: [\\192.168.xxx.x\backup\Ixxxxx - xxxxa\Ixxxxx - xxxx2020-09-03T121708.vbk]. Failed to backup text locally. Backup: [veeamfs:0:6745a759-2205-4cd2-b172-8ec8f7e60ef8 (d6ed5e80-f2bd-11e6-91dc-b720893f3300)\summary.xml@\\192.168.135.250\backup\xxxx - xxxx\xxxx - xxxxx2020-09-03T121708.vbkVBK: 'veeamfs:0:6745a759-2205-4cd2-b172-8ec8f7e60ef8 (d6ed5e80-f2bd-11e6-91dc-b720893f3300)\summary.xml@\ 

Any idea? Thanks

[wishr]

Hi Francisco,

What do you mean saying "in VPN SSL network without full access to NAS"? Also, have you already raised a support case? If so, what's your support case ID?

Thanks

[Ne0x]

Hi,

I mean my backup repository (NAS) is on a different network beacuse im working from home, but Im connected to vpn ssl and I can access to SMB resources of this NAS. I mean I can reach NAS, but backup gives an error

[wishr]

Hi,

Thanks for clarifying.

So the issue appeared after you started using the VPN? If so, most likely the root cause lies on the VPN side unless it's a coincidence.

Thanks