Problem adding new Agent - Key already in dictionary

[tmue]

Hi!

I have a problem when adding Agents to specific protection groups. The first 5 or 6 agents worked fine. Since then I always get the error "key already in dictionary" (customers installation is in german, so I hope my translation is right ).
This does not happen in all protection groups, just in a few.

Log says:

Code: Select all

[08.07.2021 09:34:08] <138> Error        Der Schlüssel ist bereits im Wörterbuch vorhanden. (System.ArgumentException)
[08.07.2021 09:34:08] <138> Error           bei System.Collections.Concurrent.ConcurrentDictionary`2.System.Collections.Generic.IDictionary<TKey,TValue>.Add(TKey key, TValue value)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.Core.AgentManagement.SEpAgentJobHelper.BuildAgentsContainingChildJobs(CBackupJob[] managementJobs)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.CleanUpOldChildJob(Guid policyId, Guid agentId)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.CreateJob(CDbBackupJobInfo jobInfo, CPartialPath userSubfolder, Guid agentId)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.UpdateOrCreateJob(CDbBackupJobInfo newInfo, CPartialPath userSubfolder, Guid agentId)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerSpecDBExecuter.Executor.NotifyJobUpdated(CForeignInvokerDBSpecNotifyJobUpdated spec)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.ExecuteDBAccessor(CForeignInvokerDBSpec spec, CInputXmlData response)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.Excecute(CForeignInvokerSpec spec, EForeignInvokerScope scope, EndPoint remoteEndPoint, IForeignAuthenticatedObject authenticatedObject, WindowsIdentity identity)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.Execute(CSpecDeserializationContext context, CConnectionState state)
[08.07.2021 09:34:08] <138> Error           bei Veeam.Backup.ServiceLib.CInvokerServerAsyncExecuter.ThreadProc(Object parameter)
[08.07.2021 09:34:08] <118> Error        Failed to exec command from foreign socket
[08.07.2021 09:34:08] <118> Error        Der Schlüssel ist bereits im Wörterbuch vorhanden. (System.ArgumentException)
[08.07.2021 09:34:08] <118> Error           bei System.Collections.Concurrent.ConcurrentDictionary`2.System.Collections.Generic.IDictionary<TKey,TValue>.Add(TKey key, TValue value)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.Core.AgentManagement.SEpAgentJobHelper.BuildAgentsContainingChildJobs(CBackupJob[] managementJobs)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.CleanUpOldChildJob(Guid policyId, Guid agentId)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.CreateJob(CDbBackupJobInfo jobInfo, CPartialPath userSubfolder, Guid agentId)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignDbAccessorContext.BackupJobsScope.UpdateOrCreateJob(CDbBackupJobInfo newInfo, CPartialPath userSubfolder, Guid agentId)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerSpecDBExecuter.Executor.NotifyJobUpdated(CForeignInvokerDBSpecNotifyJobUpdated spec)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.ExecuteDBAccessor(CForeignInvokerDBSpec spec, CInputXmlData response)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.Excecute(CForeignInvokerSpec spec, EForeignInvokerScope scope, EndPoint remoteEndPoint, IForeignAuthenticatedObject authenticatedObject, WindowsIdentity identity)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CForeignInvokerServerSpecExecuter.Execute(CSpecDeserializationContext context, CConnectionState state)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CInvokerServerAsyncExecuter.ThreadProc(Object parameter)
[08.07.2021 09:34:08] <118> Error        --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
[08.07.2021 09:34:08] <118> Error           bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CInvokerServerAsyncExecuter.TryGetResult(String& result)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CInvokerServerAsyncExecuter.Wait(String execResponse, Boolean& isCompleted)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CInvokerServer.DoExecute(CSpecDeserializationContext context, CConnectionState state)
[08.07.2021 09:34:08] <118> Error           bei Veeam.Backup.ServiceLib.CInvokerServer.ExecThreadProc(Object parameters)

Anyone here with an idea what I am doing wrong?
Agents get deployed per unattended installation with the customers software rollout tool. Error occurs for around 1/3 of all clients. Other clients are working fine.

[PetrM]

Hi Thomas,

Please provide a support case ID for this issue, as requested when you click New Topic. As explained there, we cannot troubleshoot technical issues over the forum posts and we try to avoid pasting log snippets on forum, debug logs must be analyzed by our support team.

Thanks!

[tmue]

Hi!

Created the support ticket parallel to this thread .

ID #02461710

[PetrM]

I cannot find a support case 02461710 in our ticket tracking system but I guess the correct ID is: 04903627.

Thanks!

[tmue]

Yes, correct. Sorry for that, copied the wrong number.