Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
hoFFy
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Remove beta license from console

Post by hoFFy » Jan 30, 2017 9:21 am

Hi,

it is a know issue that Agents with 1.5 fail, if a license for 2.0 is added.
Veeam Backup and Replication
• Veeam Agent for Windows license added to Veeam Backup and Replication console will cause existing Veeam Endpoint Backup 1.5 jobs to fail. To work around this issue, delete the Beta license file from the console.
But where exactly can the license be removed?
VMCE 7 / 8 / 9, VCP-DC 5 / 5.5 / 6, MCITP:SA
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Dima P.
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Re: Remove beta license from console

Post by Dima P. » Jan 30, 2017 12:12 pm 1 person likes this post

Hi hoFFy,

Try this on VBR server:

Code: Select all

Veeam.Backup.Manager.exe –removelicense vaw
EDIT: the correct command should be without spaces 'removelicense'
EDIT2: and without brackets around vaw

hoFFy
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Re: Remove beta license from console

Post by hoFFy » Jan 31, 2017 8:00 am

Hi Dmitry,

thats not the correct...

The only thing I could get to work with trial and error was

Code: Select all

Veeam.Backup.Manager.exe removelicense
But the

Code: Select all

[VAW]
didn't work. Just for a test I also tried

Code: Select all

[VBR]
, without success.

I then removed all / both licenses via

Code: Select all

Veeam.Backup.Manager.exe removelicense
and readded the VBR license.
VMCE 7 / 8 / 9, VCP-DC 5 / 5.5 / 6, MCITP:SA
Blog: machinewithoutbrain.de

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Jan 31, 2017 2:44 pm

Hi Sebastian,

Thanks for the heads up. I'll check with QA team and follow up shortly.

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Jan 31, 2017 11:56 pm

It appears that command prompt does not like copy-paste. Next time please try to type in the command manually

Code: Select all

–removelicense [all, vbr, vaw, val]

hoFFy
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Re: Remove beta license from console

Post by hoFFy » Feb 02, 2017 7:37 am

No, it isn't a problem of copy and paste.

I tried to enter everything manually. As I said I did some trial and error and nothing worked.
If I enter

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Veeam.Backup.Manager.exe -removelicense [vaw]
nothing happens.

The VeeamBackupManager.log sais:

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[02.02.2017 08:33:40] <01> Info     ------- Veeam Manager Started -------
[02.02.2017 08:33:40] <01> Info     Execution environment has been initialized to Local
[02.02.2017 08:33:41] <01> Info     Licensing status:
[02.02.2017 08:33:41] <01> Info         License has no expiration date.
[02.02.2017 08:33:41] <01> Info         Hyper-V  sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info         vSphere sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info     Licensing status:
[02.02.2017 08:33:41] <01> Info         License has no expiration date.
[02.02.2017 08:33:41] <01> Info         Hyper-V  sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info         vSphere sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info     File "C:\Program Files\Veeam\Backup and Replication\Backup\plugins.xml" does not exist.
[02.02.2017 08:33:41] <01> Info     Loading plug-ins. Number of platforms: "0".
[02.02.2017 08:33:41] <01> Info     REMOVELICENSE
[02.02.2017 08:33:41] <01> Info     [vaw]
[02.02.2017 08:33:41] <01> Info     Removing license
[02.02.2017 08:33:41] <01> Error    Unsupported license type [vaw] (System.Exception)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.LicenseLib.SLicenseRemoverHelper.PraseLicenseType(String licenseTypeString)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.LicenseLib.SLicenseRemoverHelper.TryChooseLicenseType(String[] arguments, ERemoveLicenseType& removeLicenseType)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.Manager.Program.RemoveLicense(String[] arguments)
[02.02.2017 08:33:42] <01> Info     [Ssh] Clearing connection cache
[02.02.2017 08:33:42] <01> Info     [Ssh] Connection cache cleared
[02.02.2017 08:33:42] <01> Info     ------- Veeam Manager Stopped -------
VMCE 7 / 8 / 9, VCP-DC 5 / 5.5 / 6, MCITP:SA
Blog: machinewithoutbrain.de

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Feb 02, 2017 12:53 pm

Try without brackets please:

Code: Select all

Veeam.Backup.Manager.exe -removelicense vaw

hoFFy
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Re: Remove beta license from console

Post by hoFFy » Feb 03, 2017 1:20 pm

the brackets... :roll:
works finde without brackets...

Thank you
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mfriedl
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Re: Remove beta license from console

Post by mfriedl » Feb 03, 2017 2:29 pm

Thank you!

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Feb 03, 2017 5:00 pm

I was worried that this command is not working completely, so thanks for sharing the update!

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Re: Remove beta license from console

Post by BrentBPPI » Feb 06, 2017 4:27 pm

If I have an enterprise server do I need to run this on the enterprise server and it will populate it to the backup servers?

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Feb 06, 2017 9:18 pm

Yes, in such case license should be removed from EM:

1. Open cmd
2. cd C:\Program Files\Veeam\Backup and Replication\Enterprise Manager
3. Run Veeam.Backup.EnterpriseService.exe -removelicense vaw

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Re: Remove beta license from console

Post by Janne » Feb 09, 2017 7:30 am

Hi!

Yesterday I succesfully removed the beta license with Veeam.Backup.EnterpriseService.exe -removelicense vaw and tested that backups were working. But this morning the license was again there and now Veeam.Backup.EnterpriseService.exe -removelicense vaw does nothing. I have rebooted the server couple of times and still no luck. Is there any other way to remove the beta license?

Dima P.
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Re: Remove beta license from console

Post by Dima P. » Feb 09, 2017 12:05 pm

Janne,

Sorry to hear that. Try the following:

- Remove vaw license from Enterprise manager
- Restart the server (or restart Enterprise manager service)
- Open EM and check if license is there

P.S. We just published 'Removing a License from Veeam Backup and Replication or Enterprise Manager' KB article. Hope that helps!

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Re: Remove beta license from console

Post by Janne » Feb 09, 2017 1:12 pm

Actually I was originally using Veeam.Backup.Manager.exe -removelicense vaw by mistake which didn't remove the license completely since we are using EM. But the KB article did the trick, thanks!

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