Remove beta license from console

[hoFFy]

Hi,

it is a know issue that Agents with 1.5 fail, if a license for 2.0 is added.

Veeam Backup and Replication
• Veeam Agent for Windows license added to Veeam Backup and Replication console will cause existing Veeam Endpoint Backup 1.5 jobs to fail. To work around this issue, delete the Beta license file from the console.

But where exactly can the license be removed?

[Dima P.]

Hi hoFFy,

Try this on VBR server:

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Veeam.Backup.Manager.exe –removelicense vaw

EDIT: the correct command should be without spaces 'removelicense'
EDIT2: and without brackets around vaw

[hoFFy]

Hi Dmitry,

thats not the correct...

The only thing I could get to work with trial and error was

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Veeam.Backup.Manager.exe removelicense

But the

Code: Select all

[VAW]

didn't work. Just for a test I also tried

Code: Select all

[VBR]

, without success.

I then removed all / both licenses via

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Veeam.Backup.Manager.exe removelicense

and readded the VBR license.

[Dima P.]

Hi Sebastian,

Thanks for the heads up. I'll check with QA team and follow up shortly.

[Dima P.]

It appears that command prompt does not like copy-paste. Next time please try to type in the command manually

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–removelicense [all, vbr, vaw, val]

[hoFFy]

No, it isn't a problem of copy and paste.

I tried to enter everything manually. As I said I did some trial and error and nothing worked.
If I enter

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Veeam.Backup.Manager.exe -removelicense [vaw]

nothing happens.

The VeeamBackupManager.log sais:

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[02.02.2017 08:33:40] <01> Info     ------- Veeam Manager Started -------
[02.02.2017 08:33:40] <01> Info     Execution environment has been initialized to Local
[02.02.2017 08:33:41] <01> Info     Licensing status:
[02.02.2017 08:33:41] <01> Info         License has no expiration date.
[02.02.2017 08:33:41] <01> Info         Hyper-V  sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info         vSphere sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info     Licensing status:
[02.02.2017 08:33:41] <01> Info         License has no expiration date.
[02.02.2017 08:33:41] <01> Info         Hyper-V  sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info         vSphere sockets: 'XXX'.
[02.02.2017 08:33:41] <01> Info     File "C:\Program Files\Veeam\Backup and Replication\Backup\plugins.xml" does not exist.
[02.02.2017 08:33:41] <01> Info     Loading plug-ins. Number of platforms: "0".
[02.02.2017 08:33:41] <01> Info     REMOVELICENSE
[02.02.2017 08:33:41] <01> Info     [vaw]
[02.02.2017 08:33:41] <01> Info     Removing license
[02.02.2017 08:33:41] <01> Error    Unsupported license type [vaw] (System.Exception)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.LicenseLib.SLicenseRemoverHelper.PraseLicenseType(String licenseTypeString)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.LicenseLib.SLicenseRemoverHelper.TryChooseLicenseType(String[] arguments, ERemoveLicenseType& removeLicenseType)
[02.02.2017 08:33:41] <01> Error       bei Veeam.Backup.Manager.Program.RemoveLicense(String[] arguments)
[02.02.2017 08:33:42] <01> Info     [Ssh] Clearing connection cache
[02.02.2017 08:33:42] <01> Info     [Ssh] Connection cache cleared
[02.02.2017 08:33:42] <01> Info     ------- Veeam Manager Stopped -------

[Dima P.]

Try without brackets please:

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Veeam.Backup.Manager.exe -removelicense vaw

[hoFFy]

the brackets...
works finde without brackets...

Thank you

[mfriedl]

Thank you!

[Dima P.]

I was worried that this command is not working completely, so thanks for sharing the update!

[BrentBPPI]

If I have an enterprise server do I need to run this on the enterprise server and it will populate it to the backup servers?

[Dima P.]

Yes, in such case license should be removed from EM:

1. Open cmd
2. cd C:\Program Files\Veeam\Backup and Replication\Enterprise Manager
3. Run Veeam.Backup.EnterpriseService.exe -removelicense vaw

[Janne]

Hi!

Yesterday I succesfully removed the beta license with Veeam.Backup.EnterpriseService.exe -removelicense vaw and tested that backups were working. But this morning the license was again there and now Veeam.Backup.EnterpriseService.exe -removelicense vaw does nothing. I have rebooted the server couple of times and still no luck. Is there any other way to remove the beta license?

[Dima P.]

Janne,

Sorry to hear that. Try the following:

- Remove vaw license from Enterprise manager
- Restart the server (or restart Enterprise manager service)
- Open EM and check if license is there

P.S. We just published 'Removing a License from Veeam Backup and Replication or Enterprise Manager' KB article. Hope that helps!

[Janne]

Actually I was originally using Veeam.Backup.Manager.exe -removelicense vaw by mistake which didn't remove the license completely since we are using EM. But the KB article did the trick, thanks!

[renwich]

Hi, I recently installed the veeam windows backup trial licence, now my endpoint backups are failing

"Veeam agents can only use advanced backup functionality when backing up to licensed versions of Veeam Backup & Replication."

will I need to install the windows agent now to get these working..?

[Mike Resseler]

Hi Richard,

First: Welcome to the forums!

Am I correct in thinking that you tried the Veeam Agent for Windows (beta) with a trial license to protect the data to a Veeam Backup & Replication repository? And that you also have Veeam Endpoint Backup (1.5) installed and that those were also pointing to that same VBR repository?

Thanks
Mike

[renwich]

Yes thanks for the welcome, your assumptions are correct

[Mike Resseler]

Richard,

I'm afraid this is not a supported scenario. From the moment you add a license into B&R, it expects that every agent (or endpoint) that connects to a B&R repository will then consume a license. Unfortunately, 1.5 does not have that licensing logic so it cannot work anymore.

As far as I know, to get your endpoints running again, you will need to remove that license.

Mike

[renwich]

thanks for the response, I thought this would be the case, how do I remove the licence, the licence manager does not appear to give me the option

[Mike Resseler]

I believe it should succeed on B&R server like this:

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Veeam.Backup.Manager.exe -removelicense vaw

But if you have installed it through Enterprise Manager you need this:

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Veeam.Backup.EnterpriseService.exe -removelicense vaw

(on the EM server)

Let me know if it worked
Mike

[renwich]

Thanks for your assistance this solution has worked.

[Mike Resseler]

Sweet! thanks for letting us know