Sending Backup Job Configuration to WIndows Agent Fails - Cannot Connect

[mlavie]

Hi,

As I am using Community Edition, I have no case number.

I have Windows Agents on 2 laptops, backing up to a Veeam server repository. One of the laptops is working fine. The other is not.

One laptop cannot be reached by the Veeam server's physical scanning job. The laptop does successfully perform its backups to the repository.
I think the problem started after installing the Windows 10, version 1903 feature upgrade (although the other laptop also was upgrade with the Windows 10, version 1903 feature upgrade, without incident).

For scan jobs, I get:
9/20/2019 6:22:05 PM :: Cannot send backup job configuration to [HOSTNAME] Error: Cannot connect to [HOSTNAME]

From the Veeam server, I can ping the problematic laptop, and also I can enter the file explorer and specify \\[HOSTNAME]\ and se all shares and administrative shares.

I would greatly appreciate help.

[mlavie]

Hi - I think I understand the problem, but don't know how to fix it.

All the Firewall settings for Veeam on the laptop, which were set automatically when installing Veeam Agent, have been removed.

How can I re-apply the firewall changes the Veaam agent makes when it is installed?

TIA,
mlavie

[mlavie]

Alright, I couldn't wait, so I uninstalled and re-installed the Windows Agent. It correctly reinstated the firewall rules for Veeam.

I wish there had been a more elegant way to accomplish this.

FYI
mlavie

[Dima P.]

Hello mlavie,

It's a set of firewall rules actually (inbound and outbound rules for VAW overall contain 9 rules), so it's quite tricky to create every single rule manually. I am glad to hear that you've found the workaround. Cheers!

[bb8]

Hello !

Case [ID# 03860708] Sending Backup Job Configuration to Windows Agent Fails - Cannot Connect

I have Windows Agents on PC with Windows 10 Pro (member Active Directory), backing up to a Veeam server repository. Rescan is OK. But failed to update backup job configuration.

Firewall rules ok (5 in)

I uninstalled and re-installed the Windows Agent - no effect.

Code: Select all

Failed to update backup job configuration.Sending backup job configuration
Cannot send backup job configuration to RTW-W049 Error: Failed to update backup job Managed by agent job ID: 355ed1e4-9b92-44ef-9adc-0aff3b4cebc0. 
Managed by agent job name: RTW-W049. 
Invalid job configuration. Connection problems. Адресат вызова создал исключение. Попытка установить соединение была безуспешной, С‚.Рє. РѕС‚ РґСЂСѓРіРѕРіРѕ компьютера Р·Р° требуемое время РЅРµ получен нужный РѕС

[Dima P.]

Hello and welcome to the community Alexandr,

Can you please clarify if this host is online and you can connect to this host from Veeam B&R machine (say via admin share)? Thank you in advance!

[bb8]

Thanks you

Yes of course, this host (RTW-W049) is online

From Veeam B&R machine (DSR-SFLS01) I can ping and connect to admin share

Code: Select all

PS C:\Users\srvadmin> ping rtw-w049

Обмен пакетами с rtw-w049.DSR.LOCAL [192.168.13.81] с 32 байтами данных:
Ответ от 192.168.13.81: число байт=32 время=3мс TTL=126
Ответ от 192.168.13.81: число байт=32 время=2мс TTL=126
Ответ от 192.168.13.81: число байт=32 время=2мс TTL=126
Ответ от 192.168.13.81: число байт=32 время=2мс TTL=126

Статистика Ping для 192.168.13.81:
    Пакетов: отправлено = 4, получено = 4, потеряно = 0
    (0% потерь)
Приблизительное время приема-передачи в мс:
    Минимальное = 2мсек, Максимальное = 3 мсек, Среднее = 2 мсек

PS C:\Users\srvadmin> net use t: \\rtw-w049\c$
Команда выполнена успешно.

PS C:\Users\srvadmin> net use
Новые подключения будут запомнены.


Состояние   Локальный  Удаленный                 Сеть

-------------------------------------------------------------------------------
             H:        \\DSR.LOCAL\HOME\srvadmin Microsoft Windows Network
OK           T:        \\rtw-w049\c$             Microsoft Windows Network
             W:        \\DSR.LOCAL\FILE          Microsoft Windows Network
             X:        \\DSR.LOCAL\SOFT          Microsoft Windows Network
Команда выполнена успешно.

 PS C:\Users\srvadmin> t:
PS T:\> dir


    Каталог: T:\


Mode                LastWriteTime         Length Name
----                -------------         ------ ----
d-----       31.10.2019      9:36                inetpub
d-----       20.03.2019      4:21                Intel
d-----       19.03.2019      7:52                PerfLogs
d-r---       12.11.2019     12:40                Program Files
d-r---       11.11.2019     14:42                Program Files (x86)
d-----       04.07.2019     15:58                SWSETUP
d-----       01.11.2019      8:13                Temp
d-----       04.07.2019     16:32                totalcmd
d-r---       31.10.2019      9:58                Users
d-----       14.11.2019      0:04                Windows

PS C:\Users\srvadmin> net use z: \\rtw-w049\admin$
Команда выполнена успешно.

PS C:\Users\srvadmin> net use
Новые подключения будут запомнены.


Состояние   Локальный  Удаленный                 Сеть

-------------------------------------------------------------------------------
             H:        \\DSR.LOCAL\HOME\srvadmin Microsoft Windows Network
OK           T:        \\rtw-w049\c$             Microsoft Windows Network
             W:        \\DSR.LOCAL\FILE          Microsoft Windows Network
             X:        \\DSR.LOCAL\SOFT          Microsoft Windows Network
OK           Z:        \\rtw-w049\admin$         Microsoft Windows Network
Команда выполнена успешно.



On rtw-w049 open next ports

Статус:
Включено
Операционная система:
Windows
IP:
192.168.13.81
MAC:

Служба
Сведения
Port 135 (TCP)
Microsoft Windows RPC
Port 139 (TCP)
Microsoft Windows netbios-ssn
Port 445 (TCP)

Port 2000 (TCP)

Port 5040 (TCP)

Port 5060 (TCP)

Port 5931 (TCP)

Port 6160 (TCP)

Port 6183 (TCP)

Port 6184 (TCP)
Microsoft Exchange 2010 log copier
Port 7680 (TCP)

Port 8733 (TCP)

Port 9395 (TCP)

[uantonov]

Good day! did you solve your problem? we have the same

[Dima P.]

Hello and welcome to the community uantonov,

Can you please clarify if agent is accessible from Veeam B&R machine? In order to perform agent installation and configuration distribution you should make admin share visible, specify admin account in the protection group settings and keep all the ports mentioned opened. Cheers!

[DioGard]

Hello,
We have the same problem, did you manage to resolve it?
if yes, how?