service backup don't start on Windows 8.1 Pro

[stephane_bdx]

hi everybody,

I have a problem when I install Veeam Endpoint Backup on a Windows 8.1 Pro station.
the service named "Veeam EndPoint Backup Service" don't start.
the error is :
"Le service ne peut pas être démarré. System.Exception: Error occurred during LocalDB instance startup: SQL Server process failed to start.

à Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)
à Veeam.Common.CSqlLocalDb.StartInstance(String instanceName)
à Veeam.Common.CSqlLocalDbInstance.Start()
à Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance()
à Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
à Veeam.EndPoint.EndPointService.OnStart(String[] args)
à System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)"

have you some idea ?

thanks
Stéphane

[tflaman]

A reboot solved this for me.

[Dima P.]

Stephane,

Tim is right. It may happen if you have SQL components in the updating state, or if other software is locking it. The best way to solve it - reset your computer.

[stephane_bdx]

ok thanks
I try

[stephane_bdx]

I uninstalled the program.
I restarted the pc but I have the same error message

A suggestion before I go back on Windows 7?

thanks a lot

[Mike Resseler]

Hi Stephane,

I would prefer that you wait before going back to Windows 7

Can I ask you to uninstall everything, and follow below procedure to make sure everything is clean again...

- Uninstall the existing version (add/remove programs including the SQL components
- Run the script described below (copy / paste as cleanup.cmd or something)

Code: Select all

@echo off
echo "#remove regedit keys...     ------------------------------------------------|"
REG DELETE HKLM\SOFTWARE\Veeam /f
REG DELETE "HKU\.DEFAULT\Software\Microsoft\Microsoft SQL Server\UserInstances" /f
echo "#remove database...         ------------------------------------------------|"
DEL /F C:\Windows\System32\config\systemprofile\*.mdf
DEL /F C:\Windows\System32\config\systemprofile\*.ldf
RD /S /Q "C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint"
echo "#remove installation files...-----------------------------------------------|"
RD /S /Q "C:\Program Files\Veeam"


SET /P ANSWER=Do you want to delete Log Files? (Y/N)? 
echo You chose: %ANSWER% 
if /i {%ANSWER%}=={y} (goto :yes) 
if /i {%ANSWER%}=={yes} (goto :yes) 
goto :no 

:yes 
RD /S /Q "C:\ProgramData\Veeam"
exit /b 0 

:no 
echo Log files does not delete! 
exit /b 1

(As far as I know this script should still fully work...)

- Make a new clean install and hopefully it fixes the issues

Thanks

Mike

[Dima P.]

Stephane,
We had a similar issue with the SQL components being locked by third-party software and caused the Endpoint localdb instance creation issues. If the script provided by Mike won’t fix the problem, please, check the solution described here: Installation fails (SQLLocalDB) and let me know if it helps. Cheers.