service backup don't start on Windows 8.1 Pro

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

service backup don't start on Windows 8.1 Pro

Veeam Logoby stephane_bdx » Thu Dec 18, 2014 4:16 pm

hi everybody,

I have a problem when I install Veeam Endpoint Backup on a Windows 8.1 Pro station.
the service named "Veeam EndPoint Backup Service" don't start.
the error is :
"Le service ne peut pas être démarré. System.Exception: Error occurred during LocalDB instance startup: SQL Server process failed to start.

à Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)
à Veeam.Common.CSqlLocalDb.StartInstance(String instanceName)
à Veeam.Common.CSqlLocalDbInstance.Start()
à Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance()
à Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
à Veeam.EndPoint.EndPointService.OnStart(String[] args)
à System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)"

have you some idea ?

thanks
Stéphane
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby tflaman » Thu Dec 18, 2014 4:40 pm 1 person likes this post

A reboot solved this for me.
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby Dima P. » Thu Dec 18, 2014 4:45 pm

Stephane,

Tim is right. It may happen if you have SQL components in the updating state, or if other software is locking it. The best way to solve it - reset your computer.
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby stephane_bdx » Mon Dec 22, 2014 7:02 am

ok thanks
I try
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby stephane_bdx » Mon Dec 22, 2014 10:30 am

I uninstalled the program.
I restarted the pc but I have the same error message

A suggestion before I go back on Windows 7?

thanks a lot
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby Mike Resseler » Mon Dec 22, 2014 10:53 am

Hi Stephane,

I would prefer that you wait before going back to Windows 7 :-)

Can I ask you to uninstall everything, and follow below procedure to make sure everything is clean again...

- Uninstall the existing version (add/remove programs including the SQL components
- Run the script described below (copy / paste as cleanup.cmd or something)

Code: Select all
@echo off
echo "#remove regedit keys...     ------------------------------------------------|"
REG DELETE HKLM\SOFTWARE\Veeam /f
REG DELETE "HKU\.DEFAULT\Software\Microsoft\Microsoft SQL Server\UserInstances" /f
echo "#remove database...         ------------------------------------------------|"
DEL /F C:\Windows\System32\config\systemprofile\*.mdf
DEL /F C:\Windows\System32\config\systemprofile\*.ldf
RD /S /Q "C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint"
echo "#remove installation files...-----------------------------------------------|"
RD /S /Q "C:\Program Files\Veeam"


SET /P ANSWER=Do you want to delete Log Files? (Y/N)?
echo You chose: %ANSWER%
if /i {%ANSWER%}=={y} (goto :yes)
if /i {%ANSWER%}=={yes} (goto :yes)
goto :no

:yes
RD /S /Q "C:\ProgramData\Veeam"
exit /b 0

:no
echo Log files does not delete!
exit /b 1


(As far as I know this script should still fully work...)

- Make a new clean install and hopefully it fixes the issues

Thanks

Mike
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Re: service backup don't start on Windows 8.1 Pro

Veeam Logoby Dima P. » Mon Dec 22, 2014 11:59 am

Stephane,
We had a similar issue with the SQL components being locked by third-party software and caused the Endpoint localdb instance creation issues. If the script provided by Mike won’t fix the problem, please, check the solution described here: Installation fails (SQLLocalDB) and let me know if it helps. Cheers.
Dima P.
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