Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
littletinymonkey
Novice
Posts: 3
Liked: never
Joined: Sep 14, 2015 8:09 pm
Contact:

Setup cannot be launched

Post by littletinymonkey » Sep 14, 2015 8:14 pm

This is a fresh Windows 10 installation and the only thing I've installed is Veeam Endpoint Backup.

Upon double clicking the installation EXE 'EndpointBackup.1.1.1.212.exe', I am receiving the error message: Setup cannot be launched, as the computer is waiting for restart.

littletinymonkey
Novice
Posts: 3
Liked: never
Joined: Sep 14, 2015 8:09 pm
Contact:

Re: Setup cannot be launched

Post by littletinymonkey » Sep 14, 2015 9:05 pm

I realize my wording is a tad confusing. What I meant to say is the only thing I have attempted to install after a clean wipe is Veeam Endpoint. I also neglected to share the fact that I have already tried rebooting.

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Sep 15, 2015 10:05 am

Hey littletinymonkey,

Please check you might have some windows updates pending. Download and install them first, then reboot the machine and re run the installation. Let me know if that helps. Thank you.

apbirch67
Service Provider
Posts: 4
Liked: never
Joined: Jun 12, 2015 12:41 pm
Full Name: Andrew Birch
Contact:

Re: Setup cannot be launched

Post by apbirch67 » Dec 31, 2015 8:27 pm

I'm having the same issue. Applied patches rebooted and still no joy

littletinymonkey
Novice
Posts: 3
Liked: never
Joined: Sep 14, 2015 8:09 pm
Contact:

Re: Setup cannot be launched

Post by littletinymonkey » Jan 04, 2016 6:06 pm

Unfortunately I wound up just using a different product. Best of luck. Unfortunately I didn't spend enough time attempting to solve my issue to provide any useful feedback on this topic.

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Jan 04, 2016 6:25 pm

littletinymonkey,
Fair enough – thanks for the heads up.

apbirch67,
If you still have installation issues - please share the logs (C:\ProgramData\Veeam) with me.

apbirch67
Service Provider
Posts: 4
Liked: never
Joined: Jun 12, 2015 12:41 pm
Full Name: Andrew Birch
Contact:

Re: Setup cannot be launched

Post by apbirch67 » Jan 11, 2016 12:08 am

Here are the log's.

Code: Select all

2015-12-31 15:26:16 [INFO ] Bootstrapper execution - started.
2015-12-31 15:26:16 [INFO ] Commandline processing - started.
2015-12-31 15:26:16 [INFO ] Commandline option: SfxPackage; Value: C:\VEB\VeeamEndpointBackup_1.1.1.212.exe
2015-12-31 15:26:16 [INFO ] Сommandline processing - finished.
2015-12-31 15:26:16 [INFO ] Initializing.
2015-12-31 15:26:16 [INFO ] Initialization - finished. Starting bootstrap engine.
2015-12-31 15:26:16 [INFO ] Bootstrapper engine execution started.
2015-12-31 15:26:16 [INFO ] Checking required conditions.
2015-12-31 15:26:16 [INFO ] Performing condition check: Only this setup instance is running.
2015-12-31 15:26:16 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: Elevated privileges.
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: OS version.
2015-12-31 15:26:17 [INFO ] OS version check function execution started.
2015-12-31 15:26:17 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2015-12-31 15:26:17 [INFO ] Condition check - passed.
2015-12-31 15:26:17 [INFO ] Performing condition check: Pending reboot.
2015-12-31 15:26:17 [INFO ] Checking pending file rename operations.
2015-12-31 15:26:17 [INFO ] Pending file rename operations detected.
2015-12-31 15:26:17 [ERROR] Condition check - failed.
2015-12-31 15:26:17 [UI MESSAGE] Setup cannot be launched, as the computer is waiting for restart.
2015-12-31 15:28:51 [UI MESSAGE] Interaction result: OK
2015-12-31 15:28:51 [INFO ] Bootstrap engine execution completed with negative result, wizard will not be launched.

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Jan 11, 2016 10:14 am

apbirch67,

Is it possible to share the complete folder (via google drive/one drive or any other public hosting)? Thanks.

apbirch67
Service Provider
Posts: 4
Liked: never
Joined: Jun 12, 2015 12:41 pm
Full Name: Andrew Birch
Contact:

Re: Setup cannot be launched

Post by apbirch67 » Jan 11, 2016 9:26 pm

Sure, here is a zip file of the whole folder. A whole but of that same thing.

https://www.dropbox.com/s/ickpnav5q8n3hv8/Veeam.7z?dl=0

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Jan 12, 2016 11:25 am

Thanks! Shared with QA and will follow up shortly.

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Jan 13, 2016 3:57 pm

Hello Andrew,

Are you still experiencing the said issue? Can our support team reach you in order to setup a WebEx and investigate the root cause? Thank you in advance.

brmevans
Lurker
Posts: 1
Liked: never
Joined: Jul 05, 2016 3:39 pm
Full Name: Bryan Evans
Contact:

Re: Setup cannot be launched

Post by brmevans » Jul 05, 2016 4:38 pm

I've come across this exact same problem when installing it on a Windows 7 32-bit system. Checked Microsoft forums and cleared the "RunOnce" registry values which did not help. System has already been restarted several times. No pending updates of any kind from any software vendor.

[EDIT] logs have been removed by moderator

apbirch67
Service Provider
Posts: 4
Liked: never
Joined: Jun 12, 2015 12:41 pm
Full Name: Andrew Birch
Contact:

Re: Setup cannot be launched

Post by apbirch67 » Jul 05, 2016 9:38 pm

Shoot, i forget what I did to fix this. something really simple

Vitaliy S.
Product Manager
Posts: 22858
Liked: 1538 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Setup cannot be launched

Post by Vitaliy S. » Jul 06, 2016 12:11 pm

Bryan, please open a support case from another computer and let our engineers take a look at the logs.

mabman
Lurker
Posts: 1
Liked: never
Joined: Oct 28, 2016 9:36 pm
Full Name: Troy McLennan
Contact:

Re: Setup cannot be launched

Post by mabman » Oct 28, 2016 9:54 pm

For the record, I just encountered this with the latest version of Veeam Endpoint Backup on 2 different Windows 2008 R2 servers.

The setup installer seems to be checking 2 registry keys/values. If either are present, it throws this error (waiting for a restart), even if you have already restarted.

For some reason, on some servers, either key/value is supposed to be deleted on reboot, but sometimes they don't. I don't know why.

The registry keys are:

HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations <- this last entry is a DWORD inside the Session Manager key
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired <- this last entry is a key, with 1 or more DWORDs inside of it.

If you have rebooted and are still getting this error, it should be safe to delete the above registry values (delete just the DWORD for the 1st, and the whole key in the case of the 2nd, not just the DWORDs inside of it) - (standard disclaimer: as with any registry edit, do this at your own risk, I am not responsible for any damage, etc). I did this on 2 servers and was then able to run the installer as normal.

Dima P.
Product Manager
Posts: 10421
Liked: 843 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Setup cannot be launched

Post by Dima P. » Nov 04, 2016 3:50 pm

Hi Troy,

Thanks! I'll let the QA team know about your finding. This might be helpfull.

radians
Lurker
Posts: 1
Liked: never
Joined: Sep 11, 2019 1:12 am
Contact:

Re: Setup cannot be launched

Post by radians » Sep 11, 2019 1:18 am

Hi Dima, i got exactly the same issue. I found many request for a solution to this issue, but none of the forum post mention how to solve it. All of them send you to talk with support team, so really its not so helpfull.

Can you please share with me the workaround to allow me to install the Veeam B&R???
Thanks in advance. Robert

veeam-backup-replication-f2/unable-to-i ... 38471.html is just another example.

wishr
Veeam Software
Posts: 1067
Liked: 108 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Setup cannot be launched

Post by wishr » Sep 11, 2019 8:55 am

Hi Radians,

Since the root cause might be different across cases and our ability to troubleshoot through the forums is limited, we always recommend to discuss each technical issue independently with our technical support engineers - they will be happy to help! Once you have a case ID, please let us know it - we'll keep an eye on it.

Btw, please make sure there are no pending OS updates.

Thanks

Post Reply

Who is online

Users browsing this forum: No registered users and 7 guests