Setup cannot be launched

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Setup cannot be launched

Veeam Logoby littletinymonkey » Mon Sep 14, 2015 8:14 pm

This is a fresh Windows 10 installation and the only thing I've installed is Veeam Endpoint Backup.

Upon double clicking the installation EXE 'EndpointBackup.1.1.1.212.exe', I am receiving the error message: Setup cannot be launched, as the computer is waiting for restart.
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Re: Setup cannot be launched

Veeam Logoby littletinymonkey » Mon Sep 14, 2015 9:05 pm

I realize my wording is a tad confusing. What I meant to say is the only thing I have attempted to install after a clean wipe is Veeam Endpoint. I also neglected to share the fact that I have already tried rebooting.
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Re: Setup cannot be launched

Veeam Logoby Dima P. » Tue Sep 15, 2015 10:05 am

Hey littletinymonkey,

Please check you might have some windows updates pending. Download and install them first, then reboot the machine and re run the installation. Let me know if that helps. Thank you.
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Re: Setup cannot be launched

Veeam Logoby apbirch67 » Thu Dec 31, 2015 8:27 pm

I'm having the same issue. Applied patches rebooted and still no joy
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Re: Setup cannot be launched

Veeam Logoby littletinymonkey » Mon Jan 04, 2016 6:06 pm

Unfortunately I wound up just using a different product. Best of luck. Unfortunately I didn't spend enough time attempting to solve my issue to provide any useful feedback on this topic.
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Re: Setup cannot be launched

Veeam Logoby Dima P. » Mon Jan 04, 2016 6:25 pm

littletinymonkey,
Fair enough – thanks for the heads up.

apbirch67,
If you still have installation issues - please share the logs (C:\ProgramData\Veeam) with me.
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Re: Setup cannot be launched

Veeam Logoby apbirch67 » Mon Jan 11, 2016 12:08 am

Here are the log's.
Code: Select all
2015-12-31 15:26:16 [INFO ] Bootstrapper execution - started.
2015-12-31 15:26:16 [INFO ] Commandline processing - started.
2015-12-31 15:26:16 [INFO ] Commandline option: SfxPackage; Value: C:\VEB\VeeamEndpointBackup_1.1.1.212.exe
2015-12-31 15:26:16 [INFO ] Сommandline processing - finished.
2015-12-31 15:26:16 [INFO ] Initializing.
2015-12-31 15:26:16 [INFO ] Initialization - finished. Starting bootstrap engine.
2015-12-31 15:26:16 [INFO ] Bootstrapper engine execution started.
2015-12-31 15:26:16 [INFO ] Checking required conditions.
2015-12-31 15:26:16 [INFO ] Performing condition check: Only this setup instance is running.
2015-12-31 15:26:16 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: Elevated privileges.
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: OS version.
2015-12-31 15:26:17 [INFO ] OS version check function execution started.
2015-12-31 15:26:17 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2015-12-31 15:26:17 [INFO ] Condition check - passed.
2015-12-31 15:26:17 [INFO ] Performing condition check: Pending reboot.
2015-12-31 15:26:17 [INFO ] Checking pending file rename operations.
2015-12-31 15:26:17 [INFO ] Pending file rename operations detected.
2015-12-31 15:26:17 [ERROR] Condition check - failed.
2015-12-31 15:26:17 [UI MESSAGE] Setup cannot be launched, as the computer is waiting for restart.
2015-12-31 15:28:51 [UI MESSAGE] Interaction result: OK
2015-12-31 15:28:51 [INFO ] Bootstrap engine execution completed with negative result, wizard will not be launched.
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Re: Setup cannot be launched

Veeam Logoby Dima P. » Mon Jan 11, 2016 10:14 am

apbirch67,

Is it possible to share the complete folder (via google drive/one drive or any other public hosting)? Thanks.
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Re: Setup cannot be launched

Veeam Logoby apbirch67 » Mon Jan 11, 2016 9:26 pm

Sure, here is a zip file of the whole folder. A whole but of that same thing.

https://www.dropbox.com/s/ickpnav5q8n3hv8/Veeam.7z?dl=0
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Re: Setup cannot be launched

Veeam Logoby Dima P. » Tue Jan 12, 2016 11:25 am

Thanks! Shared with QA and will follow up shortly.
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Re: Setup cannot be launched

Veeam Logoby Dima P. » Wed Jan 13, 2016 3:57 pm

Hello Andrew,

Are you still experiencing the said issue? Can our support team reach you in order to setup a WebEx and investigate the root cause? Thank you in advance.
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Re: Setup cannot be launched

Veeam Logoby brmevans » Tue Jul 05, 2016 4:38 pm

I've come across this exact same problem when installing it on a Windows 7 32-bit system. Checked Microsoft forums and cleared the "RunOnce" registry values which did not help. System has already been restarted several times. No pending updates of any kind from any software vendor.

[EDIT] logs have been removed by moderator
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Re: Setup cannot be launched

Veeam Logoby apbirch67 » Tue Jul 05, 2016 9:38 pm

Shoot, i forget what I did to fix this. something really simple
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Re: Setup cannot be launched

Veeam Logoby Vitaliy S. » Wed Jul 06, 2016 12:11 pm

Bryan, please open a support case from another computer and let our engineers take a look at the logs.
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Re: Setup cannot be launched

Veeam Logoby mabman » Fri Oct 28, 2016 9:54 pm

For the record, I just encountered this with the latest version of Veeam Endpoint Backup on 2 different Windows 2008 R2 servers.

The setup installer seems to be checking 2 registry keys/values. If either are present, it throws this error (waiting for a restart), even if you have already restarted.

For some reason, on some servers, either key/value is supposed to be deleted on reboot, but sometimes they don't. I don't know why.

The registry keys are:

HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations <- this last entry is a DWORD inside the Session Manager key
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired <- this last entry is a key, with 1 or more DWORDs inside of it.

If you have rebooted and are still getting this error, it should be safe to delete the above registry values (delete just the DWORD for the 1st, and the whole key in the case of the 2nd, not just the DWORDs inside of it) - (standard disclaimer: as with any registry edit, do this at your own risk, I am not responsible for any damage, etc). I did this on 2 servers and was then able to run the installer as normal.
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