Unable to install Veeam Backup and replication Red cross

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Unable to install Veeam Backup and replication Red cross

Veeam Logoby Thomas M » Thu Oct 27, 2016 12:53 pm

Hello,

My serveur is a physical server with Windows Server 2012 R2. I tried to install Veeam Backup and Replication but when I click on the setup.exe on the iso file (version of veeam 9.0), I have a small Windows with only a red cross. Nothing on the events log .

Please can you help me.
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby Vitaliy S. » Thu Oct 27, 2016 1:06 pm

Can you post a screenshot of what you see?
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby Denniss » Thu Dec 08, 2016 12:21 pm

Hi!

I have the same problem. Version is the latest 9.5.

Imagepicupload

The logfile under C:\ProgramData\Veeam\Setup\Temp only contains these 2 lines:

2016-12-08 11:21:13 [UI MESSAGE]
2016-12-08 11:21:16 [UI MESSAGE] Interaction result: OK

Please help.
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby foggy » Thu Dec 08, 2016 1:29 pm

Hi Dennis, please contact technical support with this directly. Thanks.
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[MERGED] setup.exe file won't run

Veeam Logoby VeaPM » Fri Jan 27, 2017 3:44 pm

When I ran setup.exe it won't launch. It popup a 'Veeam Backup & Replication Setup' windows with a big Red circle with a X inside. The only option it gave is 'OK' to quit.

I tested launching .exe and .msi from different apps and they ran fine. This tells nothing wrong with my Windows 10 Ent. Anyone has a solution for this? I am trying to install Veeam Backup & Replication v9.5 Console, thanks.

btw, how do I upload images? I clicked the Img link and all I got is , I am clueless here? thanks.
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby foggy » Fri Jan 27, 2017 4:29 pm

No need to upload image, I bet it is exactly like the one above. ;) Please contact technical support with this.
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[MERGED] Cannot install Veaam

Veeam Logoby luminous » Wed Jun 07, 2017 3:19 pm

We are testing various Veeam setups and noticed that we were not on the most update version. We therefore downloaded the Update 2 for Veeam Backup and Recovery 9.5 and attempted to install it. This failed and said that we could not automatically updated.

We therefore thought the best thing to do would be to uninstall the program and then reinstall fresh. During uninstall the program crashed.

Everything that can be seen that is related to Veeam has been deleted, but when we start to install process it immediately brings up a small window with a white background and a red circle with an X in it. There is no text, just a button that is marked OK. When this is pressed the application exits.

Any ideas?
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby foggy » Wed Jun 07, 2017 5:24 pm

The best idea would be to contact technical support.
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby luminous » Wed Jun 07, 2017 7:06 pm

Will contact technical support. I tried to call them before I left work but the phone just rang and rang and....

Will send a support ticket now. Thanks

(P.S. the window we see is exactly the one that is shown above)
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby luminous » Thu Jun 08, 2017 11:49 am 1 person likes this post

All fixed for us. Tech support remoted onto the server, spent about 2 hours fiddling around and Veeam was installed. A reboot was needed (unfortunate) and then the 9.5 Update 2 could be installed. All up and running.

Thanks :)
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Re: Unable to install Veeam Backup and replication Red cross

Veeam Logoby Pat490 » Thu Jun 08, 2017 12:18 pm

a reboot is always recommended before installing the updates :)
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