Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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AlexLeadingEdge
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The system cannot find the file specified

Post by AlexLeadingEdge »

Hi guys,

Curious problem that has only started about a week ago but seems to happen every night where the backup seems to complete but then loses the ability to find the backup, fails, waits 10 minutes then finds it again and completes the merge. If I run it manually during the day it works fine. I have tried changing the backup time (12:30am changed to 9pm) but it doesn't seem to make a difference.

Code: Select all

27/11/2019 9:00:12 p.m. :: Initializing 
27/11/2019 9:00:30 p.m. :: Preparing for backup 
27/11/2019 9:01:43 p.m. :: Creating VSS snapshot 
27/11/2019 9:02:34 p.m. :: Calculating digests 
27/11/2019 9:03:19 p.m. :: Getting list of local users 
27/11/2019 9:03:27 p.m. :: System Reserved (disk 0) (350.0 MB) 30.0 MB read at 3 MB/s [CBT]
27/11/2019 9:03:37 p.m. :: (C:) (476.6 GB) 58.1 GB read at 247 MB/s [CBT]
27/11/2019 9:07:42 p.m. :: Saving GuestMembers.xml 
27/11/2019 9:07:44 p.m. :: Finalizing 
27/11/2019 9:07:47 p.m. :: Incremental backup created 
27/11/2019 9:07:55 p.m. :: Required backup infrastructure resources have been assigned
[color=#FF0000]27/11/2019 9:08:15 p.m. :: Full backup file merge failed Error: Agent: Failed to process method {Transform.Patch}: The system cannot find the file specified. [/color]
27/11/2019 9:17:08 p.m. :: Email notification was sent 
[color=#FF0000]27/11/2019 9:17:03 p.m. :: Processing finished with errors at 27/11/2019 9:17:03 p.m. [/color]
27/11/2019 9:27:25 p.m. :: Retry: 1
27/11/2019 9:27:25 p.m. :: Initializing 
27/11/2019 9:27:40 p.m. :: Required backup infrastructure resources have been assigned 
27/11/2019 9:27:40 p.m. :: Full backup file merge completed successfully 
27/11/2019 9:44:30 p.m. :: Email notification was sent 
27/11/2019 9:44:26 p.m. :: Processing finished at 27/11/2019 9:44:26 p.m.
AlexLeadingEdge
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Re: The system cannot find the file specified

Post by AlexLeadingEdge »

Support Ticket # 03885619
Dima P.
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Full Name: Dmitry Popov
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Re: The system cannot find the file specified

Post by Dima P. »

Hello Alex,

Thanks for sharing, asked support team to share the feedback on your case details. Cheers!
AlexLeadingEdge
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Re: The system cannot find the file specified

Post by AlexLeadingEdge »

Veeam Support says that the logs gathered indicates that it is an issue with the Shadow Copies writing to the USB backup drive. This seems to be the case, even though the shadow copies are disabled they show large amounts of data on the USB backup drives.

I have changed the backup location and turned on the Shadow Copies for the C Drive. Will test over the next week to see if this has fixed the issue.
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