Upgrade failed, cant reinstall

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Upgrade failed, cant reinstall

Veeam Logoby hyvokar » Thu Jun 14, 2018 7:25 pm

Hi!

Veeam agent told me that there was an update available for veeam agent for windows.
Before I could install it, I had to reboot.

After reboot I hit install, and I get an error message that installation failed, cannot install windows CBT driver and I was left without backup software.

Downloaded VeeamAgentWindows_2.1.0.423.exe and run it, now I get an error "Installation failed" and detailed message "Installation was interrupted, or something did not work as expected."

Any ideas how to get backup running again?

Running win10pro x64 with latest updates.


Code: Select all
[14.06.2018 22:25:31][INFO] Creating Installer Application instance.
[14.06.2018 22:25:31][INFO] Installer Application instance created.
[14.06.2018 22:25:33][INFO] InstallerEngine session started.
[14.06.2018 22:25:33][INFO] Stopping tray application.
[14.06.2018 22:25:33][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[14.06.2018 22:25:33][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[14.06.2018 22:25:33][INFO] Stopping exisitng services...
[14.06.2018 22:25:33][INFO] Service name: VeeamEndpointBackupSvc
[14.06.2018 22:25:33][INFO] Service process: Not specified
[14.06.2018 22:25:33][INFO] Stopping service...
[14.06.2018 22:25:33][INFO] Service successfully stopped.
[14.06.2018 22:25:33][INFO] Exisitng services have been stopped.
[14.06.2018 22:25:33][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[14.06.2018 22:25:33][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[14.06.2018 22:25:33][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[14.06.2018 22:25:33][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[14.06.2018 22:25:33][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[14.06.2018 22:25:33][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[14.06.2018 22:25:33][INFO] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[14.06.2018 22:25:33][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[14.06.2018 22:25:33][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[14.06.2018 22:25:33][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is found, Checking version.
[14.06.2018 22:25:33][INFO] Required version: 11.3.6020.0; Found version: 11.3.6020.0
[14.06.2018 22:25:33][INFO] Microsoft SQL Server 2012 Local DB upgrade is not required.
[14.06.2018 22:26:03][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.ProductInstaller.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[14.06.2018 22:26:03][ERROR] Installation failed.
[14.06.2018 22:26:03][INFO] InstallerEngine session completed. Result = Failed
Bed?! Beds for sleepy people! Lets get a kebab and go to a disco!
MS MCSA, MCITP, MCTS, MCP
VMWare VCP5-DCV
Veeam VMCE
hyvokar
Service Provider
 
Posts: 292
Liked: 18 times
Joined: Fri Nov 21, 2014 10:05 pm

Re: Upgrade failed, cant reinstall

Veeam Logoby Dima P. » Fri Jun 15, 2018 10:48 am

Hi hyvokar.

Is it possible for you to submit a case related to this problem? If not - please PM me you contact email address and I'll ask support team to reach you. Thanks!
Dima P.
Veeam Software
 
Posts: 7779
Liked: 557 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: Prague
Full Name: Dmitry Popov

Re: Upgrade failed, cant reinstall

Veeam Logoby hyvokar » Fri Jun 15, 2018 7:43 pm

Opened a Case #03057354
Bed?! Beds for sleepy people! Lets get a kebab and go to a disco!
MS MCSA, MCITP, MCTS, MCP
VMWare VCP5-DCV
Veeam VMCE
hyvokar
Service Provider
 
Posts: 292
Liked: 18 times
Joined: Fri Nov 21, 2014 10:05 pm


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