Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 25, 2019 10:01 pm

For me, VAW 3.0 has been a total disaster and I actually had to revert to the only version I had saved somewhere (2.1 because prior versions are no longer available on the Veeam website). The issue is the VAW is incapable of restoring, at least for large datasets. At some point in the process, a notice comes up saying VAW is not detecting any activity and is timing out in xx minutes - even though it's actually in the middle of restoring data at the time!!! There's no way to stop this process or disable the timeout and, eventually, VAW shuts itself down thus destroying the restore. This was for a 300gig restore so I'm sure you can imagine how frustrating it was to have VAW shut itself off for no reason and with no way that I could see to at least disable timeouts so it would keep restoring even if it "thought" that it wasn't doing anything.

No clue how to debug this as, as I mentioned, I reverted versions because I absolutely need my data restored right now and can't wait until this problem is solved. I'm mentioning it here in the hopes that someone will be able to solve it and release a patch to stave off restoring pain for other users. Thanks.

Gostev
SVP, Product Management
Posts: 24304
Liked: 3335 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Gostev » Feb 25, 2019 10:43 pm

Well, the problem is that we need to understand the issue before we are able to deliver a patch... and to understand the issue, we need someone to let us take look at the restore logs capturing the issue. It goes without saying that our QC tests restores a lot :D and we did not see this issue in our test labs, so this might be some environment-specific culprit in your case that we will never be able to reproduce internally. Meaning, it can potentially remain not fixed forever!

This is why we would highly appreciate that if you run into such issues in future, you submit a support case before rolling back to an earlier version, so that the debug logs that capture the issue are not lost. Thank you in advance!

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 25, 2019 10:49 pm

Sorry - I'm sure you can imagine when restoring that much data, my prime issue was data recovery and bug reporting came after. :) At the very least: can you guys add an option to disable the timeout so it just keeps restoring even if it thinks it's idle?

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 25, 2019 11:29 pm

Also: unless the uninstall and reinstall overwrote them, I probably still have the logs from the VAW 3.0 failure. I'm happy to email them or upload them somewhere if you think it would help debug.

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 26, 2019 1:19 am

Here's a screenshot of the timeout happening as I'm restoring (this on a different computer than the one before and using VAW 3).
https://photos.app.goo.gl/gfHobmuGPMeMmvYGA

Gostev
SVP, Product Management
Posts: 24304
Liked: 3335 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Gostev » Feb 26, 2019 1:39 am

Actually, the screenshot helps a lot... am I right thinking that you used "Open in Explorer" functionality, and are copying those files using Windows Explorer, meaning that Backup Browser does not see any file restore activity through its interfaces?

Also, what happens if you click Cancel? This should stop the time out process.

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 26, 2019 1:45 am

Yes, exactly. But this means I have to sit here and nurse my restore by clicking "cancel" every 30 minutes meaning I can't let it run overnight or leave it open if I'm picking through particular files. I'm not sure what use-case requires a timeout shutting down Veeam when copying from the FLR, but in my use case, it makes the process incredibly frustrating. Is there a way to disable it or give me a link to the previous version which didn't have this feature? Thanks.

chaycock
Enthusiast
Posts: 96
Liked: 17 times
Joined: Jul 15, 2016 4:51 pm
Full Name: Carlton Haycock
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by chaycock » Feb 26, 2019 12:54 pm

I agree, most definitely, there should be an option to disable that behavior. I also don't really see the value in having it in the first place.

Dima P.
Product Manager
Posts: 10147
Liked: 817 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Dima P. » Feb 26, 2019 5:02 pm

Hi folks,

Thank you for the provided details. We will investigate file level restore issue with RnD team. I'll update this thread once I have any details to share.

Dima P.
Product Manager
Posts: 10147
Liked: 817 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Dima P. » Feb 27, 2019 1:45 pm 1 person likes this post

Hi folks,

Confirmed that the logic was not changed in latest version, so behavior should be the same for all versions. We will keep the investigation running and will try to find out the possible way to optimize the existing time out logic. Meanwhile, there a workaround to increase the File level restore timeout with the following key:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup
InactiveFLRSessionTimeout DWORD Value 
Value is set in seconds.

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 27, 2019 1:51 pm

Okay thanks. What's the maximum value I can enter?

gonzo99
Influencer
Posts: 11
Liked: 3 times
Joined: Nov 04, 2015 11:26 am
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by gonzo99 » Feb 27, 2019 2:12 pm 2 people like this post

I would assume zero for no timeout.

BTW, restoring using the "Copy to" feature works without nursing. Two days ago I restored 5,5tb data from a NAS to a 2016 server over night without any user action.

Gostev
SVP, Product Management
Posts: 24304
Liked: 3335 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Gostev » Feb 27, 2019 10:20 pm

Right, I was particularly puzzled why OP didn't just use native functionality, and instead went with a non-integrated 3rd party file management tool...

mobamoba
Influencer
Posts: 17
Liked: never
Joined: Aug 29, 2016 1:09 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by mobamoba » Feb 27, 2019 10:39 pm

Because Windows File Copy has a number of nags when it comes to system files for example (asking if the user is sure they want to copy a system file) that stop the backup whereas Veeam's Overwrite feature does exactly without my having to pay attention. Well until the timeout thing. Why wouldn't I use the FLR that came with Veeam?

Dima P.
Product Manager
Posts: 10147
Liked: 817 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by Dima P. » Feb 28, 2019 6:32 pm

gonzo99,
Thanks for confirmation!

mobamoba,
What's the maximum value I can enter?
This value represents when to prompt for notification, so setting it to zero wont work (i.e. to set the timeout to 1 hour you should use 3600 value as it's calculated in seconds). No aware of any limit, so you can test it with any value you want. Cheers!

ald.plan
Lurker
Posts: 2
Liked: never
Joined: Feb 06, 2019 10:50 am
Contact:

[MERGED] File level restore - limitation of number of files

Post by ald.plan » May 23, 2019 1:32 pm

Hello,

We have Veeam Agent for Windows 3.0.0.748 installed on a File server (Windows Server 2008 R2). We backup the entire server and the size of the vbk file is about 4 TB.

When we try to restore one file or directory via the File Level Restore, it's running for more than an hour and a half and then stop with an error message saying the file level recovery session has been inactive for ~50 minutes and will close automatically in XX to remove locks from the backup files.

Is there any limit in the number of files contained in the backup files to be able to restore selected files or directories?
Should we split or backup job into several backup jobs of lower size?

Thanks in advance.

P.Tide
Product Manager
Posts: 5147
Liked: 444 times
Joined: May 19, 2015 1:46 pm
Contact:

Re: VAW 3.0 constantly timing out during restore

Post by P.Tide » May 23, 2019 2:19 pm

Hi,

Kindly try to use the registry key first. If that doesn't help, then please open a case with the support and post your case ID.

Thanks!

Post Reply

Who is online

Users browsing this forum: No registered users and 26 guests