Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
matthewr
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Veeam recovery media fails to start - Windows 10

Post by matthewr » May 28, 2019 8:24 pm

Hi there,

I find the Veeam Recovery Environment fails to start, when the Recovery Media has been created with Windows 10. However, Recovery Media that was created using Windows 8 functioned normally.

When booting from the USB disk containing the Recovery Media, a Windows command prompt starts (at X:\windows\system32). But the Veeam Recovery Environment never starts. A screenshot is here: https://imgur.com/a/uuwxCLJ

Things I have tried:
- using cmd to navigate to Veeam.Endpoint.Recovery.exe and running it - it does not start
- looking for log files - could not find any
- creating the Recovery Media without adding hardware drivers - no difference
- creating the Recovery Media by burning it directly to a USB stick, or making an ISO and imaging to the USB stick later (with Rufus) - no difference
- using Recovery Media created using Windows 8 - this works fine

The context is:
- Dell XPS 13 L322X
- Windows 10 Home (version 1903)
- full disk encryption with VeraCrypt
- latest Veeam Agent for Windows 3.0.1.1039 Free Edition

Many thanks in advance for your help,
Matthew

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » May 29, 2019 10:10 am

Hi Matthew,

Welcome to Veeam Community Forums and thanks for posting!

VeraCrypt may be causing this behavior, but not 100 sure... Have you had a chance to discuss this situation with our support team? If so, what's your support case ID?

Please note that you should include a support case ID when posting about any technical issue, according to Forum Rules.

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » May 29, 2019 11:08 am

Dear Matthew,

Just spoke to VAW QA team. It's a known issue that will be fixed in the next version. As of now, please reach out to our support team to get a solution.

Thanks

matthewr
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Re: Veeam recovery media fails to start - Windows 10

Post by matthewr » May 29, 2019 12:15 pm

Thanks wishr. My support case ID is 03589686.

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Re: Veeam recovery media fails to start - Windows 10

Post by tinkererguy » May 30, 2019 10:51 pm 1 person likes this post

Just an FYI, same issue, any bootable recovery media I create using Veeam Agent for Windows 3.0.1.1039 Free Edition from Windows 10 1903 has the same issue Matthew reported. Creating it from Windows 8.1 works fine.

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Re: Veeam recovery media fails to start - Windows 10

Post by DeadEyedJacks » Jun 08, 2019 3:28 pm

Ditto Veeam Agent v3 recovery media created post Windows 10 1903 update goes to an X:\ command prompt.

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Re: Veeam recovery media fails to start - Windows 10

Post by jwood.ok » Jun 12, 2019 5:29 pm

I have the same issue - was attempting from Win 10 1903. If I made recovery media from Windows 10, say 1809 on a machine with the same hardware, would it still work? or does it even matter where I make the recovery media, as long as it isn't on this machine where it just comes up with a cmd line?

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Re: Veeam recovery media fails to start - Windows 10

Post by Gostev » Jun 12, 2019 8:34 pm 2 people like this post

All, Windows 10 1903 is not yet supported, and Recovery Media creation is specifically one of the issues to be addressed. We're planning to ship version 3.0.2 with the official support before the end of this month. Thanks!

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Re: Veeam recovery media fails to start - Windows 10

Post by stefaanvanderbeeken » Jul 03, 2019 10:02 am

Any updates about the fix? We use the free version for all our standalone pc's. Without working recovery media this tool is unusable for stand alone pc's.

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » Jul 03, 2019 10:06 am

Hi Stefaan,

First, welcome to Veeam Community Forums and thanks for posting.

Please refer to the post by Gostev above - it answers your question. The update will be released very soon ;).

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by agreimann » Jul 05, 2019 5:02 pm

I'm seeing the same error with Windows 10 Pro 1809. This post suggest the issue is limited to 1903

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » Jul 08, 2019 4:28 am

Hi Alex,

Have you already discussed this situation with our support team? If so, what's your case ID?

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by matthewr » Jul 10, 2019 7:38 am 1 person likes this post

Any indication of when 3.0.2 will be released? I'm still on 3.0.1.1039 (Free Edition). Have checked for updates just now. Thanks.

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » Jul 10, 2019 8:14 am

Hi Matthew,

It's coming very soon, stay tuned!

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by stvajnkf » Jul 11, 2019 1:24 pm

May I consider "soon" the end of the month?

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Re: Veeam recovery media fails to start - Windows 10

Post by Mquadrat » Jul 11, 2019 3:01 pm

Soon should bei today!
End of month is still to long for such an important fix!

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Re: Veeam recovery media fails to start - Windows 10

Post by Vitaliy S. » Jul 11, 2019 3:51 pm

Marvin, you can obtain 3.0.2 bits through our support team today. Thanks!

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Re: Veeam recovery media fails to start - Windows 10

Post by JMcG26 » Jul 11, 2019 9:00 pm

Vitality, I opened a support ticket #03661144 asking for a download link.

Can you just post a link for everyone here?

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Re: Veeam recovery media fails to start - Windows 10

Post by Vitaliy S. » Jul 12, 2019 10:07 am

Currently, VAW bits can only be obtained by contacting the support team, but we are planning to make it generally available to everyone soon.

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Re: Veeam recovery media fails to start - Windows 10

Post by GolanTrevise8 » Jul 12, 2019 1:16 pm

Vitaliy, just curious, what is a VAW bit?

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Re: Veeam recovery media fails to start - Windows 10

Post by Vitaliy S. » Jul 12, 2019 3:24 pm

Veeam Agent for Windows (VAW) ;)

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Re: Veeam recovery media fails to start - Windows 10

Post by moabrunner » Jul 15, 2019 2:11 am

Any update on the release? I have several PC's that are already on 1903 and ESET cause some major issues with the same update. I was unable to do a bare metal restore because of this issue, wasted may hours having to reinstall windows 10 because it would not let me remove the update.

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » Jul 15, 2019 8:44 am

Hi Shane,

Welcome to Veeam Community Forums!

Per latest digest by Gostev: "Update 4b for Veeam Backup & Replication 9.5 has been downloaded close to 4000 times now, and things are still looking good thus far - so we're planning to make both the update and standalone agents generally available for download from our website this week."

As of now, updates for Veeam Agents can be obtained through our support team.

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by agreimann » Jul 22, 2019 4:56 pm

Will the updates be posted this week?

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Re: Veeam recovery media fails to start - Windows 10

Post by tapeterson » Jul 23, 2019 12:05 am

It appears the new version of recovery media only allows the selection of .vbm files without the ability to select a .vbk. I have a .vbk on an external disk, booted with the new recovery media, which loads fine, but... I can't simply select my .vbk. I'm using backup media from another system. I just want to be able to bring up the recovery disk and select any .vbk and do a full restore if it's what I want.

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Re: Veeam recovery media fails to start - Windows 10

Post by wishr » Jul 23, 2019 9:24 am

Hi everyone,

@tapeterson, currently such scenarios are not supported (the same was before in the previous versions - no changes in this term) since .vbk does not store any metadata. This metadata is required for certain recovery operations including restore from recovery media.

Is there any specific reason explaining why you do not have a .vbm in the chain?

What you might want to do if your machine is alive with Agent installed is: deploy a VBR server, connect the Agent to this server, put your .vbk to the VBR repository and restore from it.
agreimann wrote:
Jul 22, 2019 4:56 pm
Will the updates be posted this week?
It has been already posted.

Thanks

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Re: Veeam recovery media fails to start - Windows 10

Post by MEEMxyz » Jul 23, 2019 4:34 pm 1 person likes this post

Just in case it was not clear (it was not clear for me):

1) The issue is that Veeam Backup Agent 3.0.1 does note create a good Recovery Image in Windows 10 19.03.
2) You can NOW download 3.0.2 in the Veeam website. For some reason the "auto update" is not working and states "there is no new version". I manually downloaded 3.0.2, and upgraded.
3) Now the Veeam Recovery Media works PERFECT.

Hope this quick summary helps!

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Re: Veeam recovery media fails to start - Windows 10

Post by tapeterson » Jul 24, 2019 1:27 am 1 person likes this post

wishr wrote:
Jul 23, 2019 9:24 am
Hi everyone,

@tapeterson, currently such scenarios are not supported (the same was before in the previous versions - no changes in this term) since .vbk does not store any metadata. This metadata is required for certain recovery operations including restore from recovery media.

Is there any specific reason explaining why you do not have a .vbm in the chain?

What you might want to do if your machine is alive with Agent installed is: deploy a VBR server, connect the Agent to this server, put your .vbk to the VBR repository and restore from it.



It has been already posted.

Thanks
Yep, sorry my mistake on this. In the filename I enter a *.vbk wilcard, it lists the vbk and with the vbm in the directory it restores perfectly. Thanks. :)

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Re: Veeam recovery media fails to start - Windows 10

Post by it@ott.co.za » Aug 13, 2019 2:41 pm

Hi everyone,

I have the same problem, was this issue resolved?
Problem Recovery media booting up with the command prompt x:\

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Re: Veeam recovery media fails to start - Windows 10

Post by MEEMxyz » Aug 13, 2019 4:42 pm 1 person likes this post

Download Version 3.0.2 from Veeam Backup website into the system you want to use to create the Recovery Media, and it is now working fine.
The Automatic Update is not working to update the Agent from 3.0.1 to 3.0.2 for some reason yet.

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