Veeam service will not start. (LocalDB related)

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Veeam service will not start. (LocalDB related)

Veeam Logoby djnecro » Sat May 23, 2015 6:56 pm

Hi!

Last night I did a massive clean up and uninstall on my system, and perhaps I removed a bit too much. I never noticed or realized that VEB installs uses mssql, which I removed all traces of during my spring cleaning. Being a developer, I assumed it got installed along with visual studio at some point and wouldn't have any issues removing it.

WRONG!

VEB Puked, and after a (seemingly) full and clean removal using Revo, the veeam service will not start due to the following error(s) I'm seeing related to LocalDB:

Event Source: VeeamEndpointBackupSvc;Event ID: 0
Code: Select all
Service cannot be started. System.Exception: Unexpected error occurred inside a LocalDB instance API method call. See the Windows Application event log for error details.

   at Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)
   at Veeam.Common.CSqlLocalDb.CreateInstance(String instanceName)
   at Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance(DatabaseFile databaseFile)
   at Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
   at Veeam.EndPoint.EndPointService.OnStart(String[] args)

Event Source: SQLLocalDB 11.0;Event ID: 528
Code: Select all
The following information was included with the event:
RegOpenKeyExW
2
The system cannot find the file specified.

967

Event Source: SQLLocalDB 11.0;Event ID: 527
Code: Select all
The following information was included with the event:

MSSQL12E.LOCALDB


Any ideas what I can do to get the services started properly?

Thanks in advance.
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby Gostev » Sat May 23, 2015 7:13 pm

Hi, please include support case ID, as requested when you click New Topic. Thanks!
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby djnecro » Sat May 23, 2015 7:21 pm

I was unaware that the free apps got official support. I'll take care of it right now!

Edit: case id #00925491 -- However VEB was not available as a product choice.
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby Mike Resseler » Sat May 23, 2015 7:39 pm

Hi,

We will probably change this as you normally need to ask for support through the control panel of VEB. Unfortunately, that won't work for you ;-)

But yes, we do offer support on a best effort basis (without SLA) for free products

Cheers

Mike
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby janco » Mon Jan 23, 2017 2:08 pm

I have the same problem. Is there any resolution for this?

From the EventViewer

VeeamEndpointBackup:
Service cannot be started. System.Exception: Unexpected error occurred inside a LocalDB instance API method call. See the Windows Application event log for error details.

at Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)

next event from SQLLocalDB 11.0:

LocalDB parent instance version is invalid: MSSQL12E.LOCALDB
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby Dima P. » Tue Jan 24, 2017 6:26 pm

Hi janco,

Is it possible to open a support case from VEB UI? Thanks.
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby Astorian » Fri Jan 27, 2017 8:15 am

Hello i have the same issue. I have already tried to uninstall and clean all Sql local DB uninstalleda and cleaned remaining files and reg entries, veeam uninstalled and cleaned, databases removed.
I have tried already everything i could imagine or find on veeam or Microsoft forums.
any suggestion is highly appreciated.
Best regards,
Astorian
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Re: Veeam service will not start. (LocalDB related)

Veeam Logoby Dima P. » Sat Jan 28, 2017 3:21 pm

Astorian,

Should be possible to open a support case. Please go to Control Panel > Support > Technical Support and submit an issue. Thanks.
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