Veeam service will not start. (LocalDB related)

[djnecro]

Hi!

Last night I did a massive clean up and uninstall on my system, and perhaps I removed a bit too much. I never noticed or realized that VEB installs uses mssql, which I removed all traces of during my spring cleaning. Being a developer, I assumed it got installed along with visual studio at some point and wouldn't have any issues removing it.

WRONG!

VEB Puked, and after a (seemingly) full and clean removal using Revo, the veeam service will not start due to the following error(s) I'm seeing related to LocalDB:

Event Source: VeeamEndpointBackupSvc;Event ID: 0

Code: Select all

Service cannot be started. System.Exception: Unexpected error occurred inside a LocalDB instance API method call. See the Windows Application event log for error details.

   at Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)
   at Veeam.Common.CSqlLocalDb.CreateInstance(String instanceName)
   at Veeam.EndPoint.CEndPointServiceImpl.PrepareSqlInstance(DatabaseFile databaseFile)
   at Veeam.EndPoint.CEndPointServiceImpl..ctor(CVbOptions options, CTerminationMediator terminator, CExternalEventsWatcher externalEventsWatcher)
   at Veeam.EndPoint.EndPointService.OnStart(String[] args)

Event Source: SQLLocalDB 11.0;Event ID: 528

Code: Select all

The following information was included with the event: 
RegOpenKeyExW
2
The system cannot find the file specified.

967

Event Source: SQLLocalDB 11.0;Event ID: 527

Code: Select all

The following information was included with the event: 

MSSQL12E.LOCALDB

Any ideas what I can do to get the services started properly?

Thanks in advance.

[Gostev]

Hi, please include support case ID, as requested when you click New Topic. Thanks!

[djnecro]

I was unaware that the free apps got official support. I'll take care of it right now!

Edit: case id #00925491 -- However VEB was not available as a product choice.

[Mike Resseler]

Hi,

We will probably change this as you normally need to ask for support through the control panel of VEB. Unfortunately, that won't work for you

But yes, we do offer support on a best effort basis (without SLA) for free products

Cheers

Mike

[janco]

I have the same problem. Is there any resolution for this?

From the EventViewer

VeeamEndpointBackup:
Service cannot be started. System.Exception: Unexpected error occurred inside a LocalDB instance API method call. See the Windows Application event log for error details.

at Veeam.Common.CSqlLocalDb.ThrowLocalDbException(Int32 errorCode, String function)

next event from SQLLocalDB 11.0:

LocalDB parent instance version is invalid: MSSQL12E.LOCALDB

[Dima P.]

Hi janco,

Is it possible to open a support case from VEB UI? Thanks.

[Astorian]

Hello i have the same issue. I have already tried to uninstall and clean all Sql local DB uninstalleda and cleaned remaining files and reg entries, veeam uninstalled and cleaned, databases removed.
I have tried already everything i could imagine or find on veeam or Microsoft forums.
any suggestion is highly appreciated.
Best regards,
Astorian

[Dima P.]

Astorian,

Should be possible to open a support case. Please go to Control Panel > Support > Technical Support and submit an issue. Thanks.