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cerberus
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AIX agent keeps throwing "valid license is required" when executed.

Post by cerberus »

Using Veeam Agent for AIX 2.0 to backup an instance of AIX 7.1.

When I run my job using cron: veeamconfig job start --id {XXXXX} --retriable --scheduled --highpriority > /dev/null

There is output thrown: A valid license is required. Please install a local license from a license file or connect to a licensed Veeam Backup server and try again.

The job runs successfully.

root@xx-xxxx:veeamconfig license show
License information:
License source: Veeam Backup & Replication
Mode: Server

Back in VBR I have 6 instances and 1 used. I do not see this server registered for an instance license.

What do I need to do to register this agent so it allocates an instance and stops throwing this error output.

HannesK
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Re: AIX agent keeps throwing "valid license is required" when executed.

Post by HannesK »

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators
.

Best regards,
Hannes

cerberus
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Re: AIX agent keeps throwing "valid license is required" when executed.

Post by cerberus »

Case # 04549331

HannesK
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Re: AIX agent keeps throwing "valid license is required" when executed.

Post by HannesK »

Hello,
thanks for the case number. I don't see logs, so support will not be able to help you

I suggest to upload full VBR + "veeamconfig grablogs" AIX bundle

Best regards,
Hannes

cerberus
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Re: AIX agent keeps throwing "valid license is required" when executed.

Post by cerberus »

I have attached full VBR logs and AIX bundle.

HannesK
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Re: AIX agent keeps throwing "valid license is required" when executed.

Post by HannesK »

solution for the case:
- the connection to the VBR server managing the license had been blocked for more than a month
- opening the port and running "veeamconfig vbrserver resync" solved the issue

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