Can't install in Server / Workstation on Ubuntu 20.04 / Kernel 4.19

[yathus]

Hello,

I tried to install Agent for Linux 6.0.3.1221 from Veeam v12.

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veeamconfig mode setvbrsettings --cfg Percona\ Cluster.xml
Registering on the VBR server. This might take a few minutes...
basic_string::_M_construct null not valid
Failed to determine kernel version.

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root@nsXXXXXXXXXX:~# uname -a
Linux nsXXXXXXXXXX4.19-ovh-xxxx-std-ipv6-64 #2958269 SMP Thu Aug 17 08:32:09 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
root@nsXXXXXXXXXX:~# lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 20.04.6 LTS
Release:        20.04
Codename:       focal
root@nsXXXXXXXXXX:~

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root@nsXXXXXXXXXX:~# dkms status
veeamsnap, 6.0.3.1221, 4.19-ovh-xxxx-std-ipv6-64, x86_64: installed
root@nsXXXXXXXXXX:~#

My server use UEFI but i don't know how to follow this documentation for Ubuntu : https://helpcenter.veeam.com/docs/agent ... ver=60#mok (and if it's required)

Thanks

Yathus

[Gostev]

Hello, feel free to open a support case and our engineers will be happy to guide you through the installation process. Please keep in mind this is not a support forum, as explained when you click New Topic. Thanks

[yathus]

Hello gostev,

I wanted to avoid going through this, it's always quite long because you have to provide logs so i came here to simply ask : is it compatible with a Kernel 4.19 or not.

So I'm going to start by running my servers on the official ubuntu 20.04 kernel before contacting support. I doubt they'll support me on an "unofficial" kernel compiled by OVH.

have a nice day

[yathus]

So it was definitely a kernel problem. By simply installing 5.4.0-162-generic, everything works correctly, I've been able to add the server directly to a "Protection Group" and automatic deployment works perfectly.

Previously I had a strange error with this mode (Root Element not found) and in manual mode (Failed to determine kernel version.)