Error on Ubuntu 20.04 failed to create VSS

[Alejandro_Ortiz]

Hello.

I have an rare issue that I can´t understand, I have a virtual server with Ubuntu 20.04 on a Hyper-V infrastucture. We installed recently veeam agent for linux 5.0 on this server and we installed the integration tools for the VSS Snapshot, but when I created the backup and executed it, the backup job failed and show me the error with the failed to create volume snapshot and failed to execute IOCTL_TRACKING_ADD

This backup job his destination is to a repository on VSCP.
My caseID is #04802392 — I can´t generate backup

I share the logs so that someone can help us in this case, please

Code: Select all

[10.05.2021 21:57:25.585] <139835194615552> lpbcore|     Creating job objects filter.
[10.05.2021 21:57:25.585] <139835194615552> lpbcore|       Record type: [Include], object type: [AllSystem], value: []
[10.05.2021 21:57:25.585] <139835194615552> lpbcore|     Creating job objects filter. ok.
[10.05.2021 21:57:25.585] <139835194615552> lpbcore|     Detecting whether we are running under recovery ISO.
[10.05.2021 21:57:25.585] <139835194615552> lpbcore|       Distribution ID: ubuntu
[10.05.2021 21:57:25.585] <139835194615552> lpbcore|     Recovery ISO: [0].
[10.05.2021 21:57:25.585] <139835194615552> lpbdeve|     Enumerating all block devices...
[10.05.2021 21:57:25.585] <139835194615552> lpbdeve|       Ignored devices mask: [].
[10.05.2021 21:57:25.585] <139835194615552> lpbdeve|       Skip filtering: [false].
[10.05.2021 21:57:25.585] <139835194615552> lpbdeve|       Collect empty disks: [false].
[10.05.2021 21:57:25.585] <139835194615552> lpbdeve|       Verbose logging: [false].
[10.05.2021 21:57:25.604] <139835194615552> lpbdeve|       Skipp device(/dev/fd0) with type: floppy
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| ERR |Failed to create DeviceInfoEx for device [/dev/sr0].
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| >>  |No medium found
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| >>  |Failed to probe device [/dev/sr0].
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| >>  |--tr:CRealBlkidAccessor: Failed to probe device [/dev/sr0].
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| >>  |--tr:in virtual lpbdevenumlib::blkid::IBlkidProbe::Ptr lpbdevenumlib::accessor::CRealBlkidAccessor::ProbeDevice(const astr&) const at /mnt/Sources/LpbDevEnumLib/lpbdevenumlib/accessor/impl/RealBlkidAccessor.cpp:38
[10.05.2021 21:57:25.726] <139835194615552> lpbdeve| >>  |An exception was thrown from thread [139835194615552].
[10.05.2021 21:57:25.732] <139835194615552> dsk    |           I/O statistics for '/dev/sda': 1024 bytes read unaligned (2 requests)
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop0] (7:0) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop1] (7:1) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop2] (7:2) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop3] (7:3) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop4] (7:4) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop5] (7:5) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop6] (7:6) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop7] (7:7) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve| WARN|Device [/dev/loop8] (7:8) with type [loop] is not supported for backup and WILL SKIPPED.
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|       Found device: [/dev/sda]. Device number: [8:0]; Type: [scsi].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Size: [214748364800] bytes (200.0G).
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Link: [/dev/sda].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Link: [/dev/block/8:0].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Link: [/dev/disk/by-path/acpi-VMBUS:01-vmbus-00000000000088990000000000000000-lun-0].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Link: [/dev/disk/by-id/wwn-0x60022480c4ca53be2179925dea46d44a].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Link: [/dev/disk/by-id/scsi-360022480c4ca53be2179925dea46d44a].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Partition table type: [dos].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Partitions count: 3
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Found device: [/dev/sda1]. Device number: [8:1]; Type: [scsi].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Index: [1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Offset: [1048576].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Size: [536870912] bytes (512.0M).
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/sda1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/block/8:1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/disk/by-uuid/6334-A04F].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/disk/by-partuuid/dc6273fc-01].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/disk/by-path/acpi-VMBUS:01-vmbus-00000000000088990000000000000000-lun-0-part1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/scsi-360022480c4ca53be2179925dea46d44a-part1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/wwn-0x60022480c4ca53be2179925dea46d44a-part1].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|           Filesystem UUID: [6334-A04F]; Type: [vfat]; Mount points: [/boot/efi].
[10.05.2021 21:57:25.734] <139835194615552> lpbdeve|         Found device: [/dev/sda2]. Device number: [8:2]; Type: [scsi].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Index: [2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Offset: [538967040].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Size: [214208349184] bytes (199.4G).
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/sda2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/block/8:2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-partuuid/dc6273fc-02].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-path/acpi-VMBUS:01-vmbus-00000000000088990000000000000000-lun-0-part2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/scsi-360022480c4ca53be2179925dea46d44a-part2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/wwn-0x60022480c4ca53be2179925dea46d44a-part2].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|         Found device: [/dev/sda5]. Device number: [8:5]; Type: [scsi].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Index: [5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Offset: [538968064].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Size: [214208348160] bytes (199.4G).
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/sda5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/block/8:5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-uuid/8d0f7b12-e991-4f48-a6c2-2d39e4594057].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-partuuid/dc6273fc-05].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-path/acpi-VMBUS:01-vmbus-00000000000088990000000000000000-lun-0-part5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/scsi-360022480c4ca53be2179925dea46d44a-part5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Link: [/dev/disk/by-id/wwn-0x60022480c4ca53be2179925dea46d44a-part5].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|           Filesystem UUID: [8d0f7b12-e991-4f48-a6c2-2d39e4594057]; Type: [ext4]; Mount points: [/].
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|     [4] block devices were detected.
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|     Enumerating LVM devices...
[10.05.2021 21:57:25.735] <139835194615552> lpbdeve|       Should skip inactive LVs? [true].
[10.05.2021 21:57:25.797] <139835194615552> lpbdeve|     [0] LVM volume groups were detected.
[10.05.2021 21:57:25.798] <139835194615552> lpbdeve|     Enumerating BTRFS subvolumes...
[10.05.2021 21:57:25.798] <139835194615552> lpbdeve|     [0] BTRFS subvolumes were detected.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|     Building backup objects.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|       Find root enumerated objects for backup.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Find REO for backup of object [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Found REO for backup: [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Find REO for backup of object [sda1] (wwn-0x60022480c4ca53be2179925dea46d44a-part1).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Found REO for backup: [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Find REO for backup of object [sda2] (wwn-0x60022480c4ca53be2179925dea46d44a-part2).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Found REO for backup: [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Find REO for backup of object [sda5] (wwn-0x60022480c4ca53be2179925dea46d44a-part5).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Found REO for backup: [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|       Create disk backup object.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Enumerated object [sda] (wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk) have a partition table [wwn-0x60022480c4ca53be2179925dea46d44a-LogicalDisk].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|         Build MBR disk object for [sda].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Found filter for object [sda](dc6273fc). Record type: [Include], value: []
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           No matching filters for object [dc6273fc]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Number of primary partitions: [2].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Process primary partition [/dev/sda1] (dc6273fc/o1048576l536870912).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Partition index: [1].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Found filter for object [sda1](dc6273fc/o1048576l536870912). Record type: [Include], value: []
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             No matching filters for object [dc6273fc/o1048576l536870912]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             No matching filters for object [\boot\efi]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Partition [/dev/sda1] should be backed up.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Process primary partition [/dev/sda2] (dc6273fc/o538967040l214208349184).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Partition index: [2].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Is extended MBR partition.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Found filter for object [sda2](dc6273fc/o538967040l214208349184). Record type: [Include], value: []
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             No matching filters for object [dc6273fc/o538967040l214208349184]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Number of logical partitions: [1].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Process logical partition [/dev/sda5] (dc6273fc/o538968064l214208348160).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Partition index: [5].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Process logical partition [/dev/sda5] (dc6273fc/o538968064l214208348160).
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Found filter for object [sda5](dc6273fc/o538968064l214208348160). Record type: [Include], value: []
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             No matching filters for object [dc6273fc/o538968064l214208348160]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             No matching filters for object [\]
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Partition [/dev/sda5] should be backed up.
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|           Detecting bootloader on device [/dev/sda].
[10.05.2021 21:57:25.798] <139835194615552> lpbcore|             Detected GRUB 2 (v1.97-1.99).
[10.05.2021 21:57:25.825] <139835194615552> lpbcore|             Device has MBR partition table.
[10.05.2021 21:57:25.827] <139835194615552> lpbcore|             MBR gap area size: [1048064].
[10.05.2021 21:57:25.836] <139835194615552> lpbcore|           Detected bootloader type: [Grub2].
[10.05.2021 21:57:25.836] <139835194615552> dsk    |           I/O statistics for '/dev/sda': 1052600 bytes read unaligned (10 requests)
[10.05.2021 21:57:25.836] <139835194615552> lpbcore|           BIOS bootloader on [/dev/sda] will be backed up.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|           Disk [/dev/sda] will be backed up.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|   Computing backup used size.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|     Querying used space on sda.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|       Partition sda1, size: 536870912, used: 4096.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|       Partition sda5, size: 214208348160, used: 17122697216.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|     Used space: 17122701312.
[10.05.2021 21:57:25.837] <139835194615552> lpbcore|     Overall data size used: 17122701312.
[10.05.2021 21:57:26.010] <139835194615552>        |   Default CA certificates will be loaded from: /etc/ssl/certs
[10.05.2021 21:57:26.010] <139835194615552>        |   CA certificates was loaded from OS specific paths
[10.05.2021 21:57:26.011] <139835194615552>        |   Default CA certificates will be loaded from: /etc/ssl/certs
[10.05.2021 21:57:26.236] <139835194615552> vmb    |   CCloudCertificateVerifier: verify certificate: /OU=Domain Control Validated/CN=draas.nephoscloud.mx
[10.05.2021 21:57:26.236] <139835194615552> vmb    |     Verifying by CA
[10.05.2021 21:57:26.236] <139835194615552> vmb    |     Verifying certificate(/OU=Domain Control Validated/CN=draas.nephoscloud.mx) by CA
[10.05.2021 21:57:26.236] <139835194615552> vmb    |       Set server hostname: cgw01.nephoscloud.mx.
[10.05.2021 21:57:26.237] <139835194615552> vmb    |       Downloading crl for: /OU=Domain Control Validated/CN=draas.nephoscloud.mx(crl count: 1)
[10.05.2021 21:57:26.237] <139835194615552> vmb    |       Downloading CRL from: http://crl.godaddy.com/gdig2s1-2904.crl
[10.05.2021 21:57:26.237] <139835194615552> vmb    |       Creating HTTP client. URI: [http://crl.godaddy.com/gdig2s1-2904.crl]
[10.05.2021 21:57:26.464] <139835194615552> vmb    |       Downloading crl for: /C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./OU=http://certs.godaddy.com/repository//CN=Go Daddy Secure Certificate Authority - G2(crl count: 1)
[10.05.2021 21:57:26.464] <139835194615552> vmb    |       Downloading CRL from: http://crl.godaddy.com/gdroot-g2.crl
[10.05.2021 21:57:26.465] <139835194615552> vmb    |       Creating HTTP client. URI: [http://crl.godaddy.com/gdroot-g2.crl]
[10.05.2021 21:57:26.631] <139835194615552> vmb    |       Downloading crl for: /C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./CN=Go Daddy Root Certificate Authority - G2(crl count: 0)
[10.05.2021 21:57:26.632] <139835194615552> vmb    |     Verifying certificate(/OU=Domain Control Validated/CN=draas.nephoscloud.mx) by CA ok.
[10.05.2021 21:57:26.632] <139835194615552> vmb    |   CCloudCertificateVerifier: verify certificate: /OU=Domain Control Validated/CN=draas.nephoscloud.mx ok.
[10.05.2021 21:57:26.692] <139835194615552> vmb    |   [cloud] Invoke [Service/TestConnection][10/40]: <SIData><CISpec Options="1" TenantName="cadlan" /></SIData>
[10.05.2021 21:57:26.720] <139835194615552> vmb    |   [cloud] Result: <SIResponse CIResult="1" />
[10.05.2021 21:57:26.920] <139835194615552> vmb    |   Cloud server version is [11.0.0.837]
[10.05.2021 21:57:26.920] <139835194615552> vmb    |   Creating cloud repository job settings validator.
[10.05.2021 21:57:26.920] <139835194615552> vmb    |   Validating job settings for Cloud repository limitations.
[10.05.2021 21:57:26.921] <139835194615552>        |     Default CA certificates will be loaded from: /etc/ssl/certs
[10.05.2021 21:57:26.921] <139835194615552>        |     CA certificates was loaded from OS specific paths
[10.05.2021 21:57:26.921] <139835194615552>        |     Default CA certificates will be loaded from: /etc/ssl/certs
[10.05.2021 21:57:27.128] <139835194615552> vmb    |     CCloudCertificateVerifier: verify certificate: /OU=Domain Control Validated/CN=draas.nephoscloud.mx
[10.05.2021 21:57:27.128] <139835194615552> vmb    |       Verifying by CA
[10.05.2021 21:57:27.128] <139835194615552> vmb    |       Verifying certificate(/OU=Domain Control Validated/CN=draas.nephoscloud.mx) by CA
[10.05.2021 21:57:27.128] <139835194615552> vmb    |         Set server hostname: cgw01.nephoscloud.mx.
[10.05.2021 21:57:27.129] <139835194615552> vmb    |         Downloading crl for: /OU=Domain Control Validated/CN=draas.nephoscloud.mx(crl count: 1)
[10.05.2021 21:57:27.129] <139835194615552> vmb    |         Downloading CRL from: http://crl.godaddy.com/gdig2s1-2904.crl
[10.05.2021 21:57:27.130] <139835194615552> vmb    |         Creating HTTP client. URI: [http://crl.godaddy.com/gdig2s1-2904.crl]
[10.05.2021 21:57:27.350] <139835194615552> vmb    |         Downloading crl for: /C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./OU=http://certs.godaddy.com/repository//CN=Go Daddy Secure Certificate Authority - G2(crl count: 1)
[10.05.2021 21:57:27.350] <139835194615552> vmb    |         Downloading CRL from: http://crl.godaddy.com/gdroot-g2.crl
[10.05.2021 21:57:27.350] <139835194615552> vmb    |         Creating HTTP client. URI: [http://crl.godaddy.com/gdroot-g2.crl]
[10.05.2021 21:57:27.516] <139835194615552> vmb    |         Downloading crl for: /C=US/ST=Arizona/L=Scottsdale/O=GoDaddy.com, Inc./CN=Go Daddy Root Certificate Authority - G2(crl count: 0)
[10.05.2021 21:57:27.516] <139835194615552> vmb    |       Verifying certificate(/OU=Domain Control Validated/CN=draas.nephoscloud.mx) by CA ok.
[10.05.2021 21:57:27.517] <139835194615552> vmb    |     CCloudCertificateVerifier: verify certificate: /OU=Domain Control Validated/CN=draas.nephoscloud.mx ok.
[10.05.2021 21:57:27.577] <139835194615552> vmb    |     [cloud] Invoke [Service/TestConnection][10/40]: <SIData><CISpec Options="1" TenantName="cadlan" /></SIData>
[10.05.2021 21:57:27.605] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="1" />
[10.05.2021 21:57:27.749] <139835194615552> vmb    |     [cloud] Invoke [Service/ValidateJobSetting][10/300]: <SIData><CISpec JobSettings='&lt;JobSettings RepositoryId=&quot;{d29c60e7-f88c-4381-a950-520ad07cc718}&quot; BackupMode=&quot;0&quot; FullBackupEnabled=&quot;false&quot; CompactFullEnabled=&quot;false&quot; TransformIncrementsToSynthetic=&quot;false&quot; TransformFullToSynthetic=&quot;false&quot; ChainLength=&quot;1&quot; /&gt;' UserIdentity="&lt;UserIdentity&gt;&lt;Name&gt;cadlan&lt;/Name&gt;&lt;Password&gt;7AA714FE1426179AB7F34C228BEFF5AB72B29450EDC1BD70D1C9AA1FBCB5225F&lt;/Password&gt;&lt;/UserIdentity&gt;" /></SIData>
[10.05.2021 21:57:27.785] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="&lt;JobSettingsValidationResult IsValid=&quot;True&quot; ErrorMessage=&quot;&quot; /&gt;" />
[10.05.2021 21:57:27.960] <139835194615552> vmb    |   Acquiring cloud provider resources
[10.05.2021 21:57:28.104] <139835194615552> vmb    |     [cloud] Invoke [Service/CanAcquireResource][10/238]: <SIData><CISpec><Bundle CloudType="3" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud task"><ResourceRequest><CCloudTaskResourceRequest p1:Version="1" Id="{5f837f0b-77ae-4398-b0e0-9d2c9295316a}" ProviderId="{00000000-0000-0000-0000-000000000000}" xmlns:p1="vxs" /></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:28.134] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:28.279] <139835194615552> vmb    |     [cloud] Invoke [Service/CanAcquireResource][10/238]: <SIData><CISpec><Bundle CloudType="0" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud repository"><ResourceRequest><CRepositoryResourceRequest p1:Version="1" Id="{50ec7ce6-c245-42d5-bdbe-c2bd23aabee4}" JobId="{00000000-0000-0000-0000-000000000000}" _repositoryName="[CGW01.NEPHOSCLOUD.MX][cadlan]CadLan_Cloud_Backup" RepositoryId="{d29c60e7-f88c-4381-a950-520ad07cc718}" IsJobShared="False" IsTargetRepository="True" UsedSize="17122701312" ShouldCorrectSize="True" xmlns:p1="vxs"><AllVmsInJobUsedSize p1:Count="1"><p1:Included p1:Count="1"><Item Value="17122701312"><Key HostUniqueId="dummy" ObjectUniqueId="dummy" /></Item></p1:Included></AllVmsInJobUsedSize><_storageRequests p1:Count="1"><Item Id="{aa3875f8-0210-432e-930e-04249fb854de}" ResourceName="Dependant repository request [{aa3875f8-0210-432e-930e-04249fb854de}]" Access="2" AccessType="2" StorageId="{43682897-6b71-46fe-9d2b-eeb59768fa15}" RequestState="1" StorageType="0" IsSlotNeeded="True" ObjectId="{00000000-0000-0000-0000-000000000000}" BackupId="{23f2b90e-5e51-4df9-8a4d-f420b3636b91}" KeepWithPrevFull="False" /></_storageRequests></CRepositoryResourceRequest></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:28.312] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:28.458] <139835194615552> vmb    |     [cloud] Invoke [Service/AcquireResource][10/239]: <SIData><CISpec><Bundle CloudType="3" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud task"><ResourceRequest><CCloudTaskResourceRequest p1:Version="1" Id="{5f837f0b-77ae-4398-b0e0-9d2c9295316a}" ProviderId="{00000000-0000-0000-0000-000000000000}" xmlns:p1="vxs" /></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:28.487] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:28.635] <139835194615552> vmb    |     [cloud] Invoke [Service/AcquireResource][10/239]: <SIData><CISpec><Bundle CloudType="0" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud repository"><ResourceRequest><CRepositoryResourceRequest p1:Version="1" Id="{50ec7ce6-c245-42d5-bdbe-c2bd23aabee4}" JobId="{00000000-0000-0000-0000-000000000000}" _repositoryName="[CGW01.NEPHOSCLOUD.MX][cadlan]CadLan_Cloud_Backup" RepositoryId="{d29c60e7-f88c-4381-a950-520ad07cc718}" IsJobShared="False" IsTargetRepository="True" UsedSize="17122701312" ShouldCorrectSize="True" xmlns:p1="vxs"><AllVmsInJobUsedSize p1:Count="1"><p1:Included p1:Count="1"><Item Value="17122701312"><Key HostUniqueId="dummy" ObjectUniqueId="dummy" /></Item></p1:Included></AllVmsInJobUsedSize><_storageRequests p1:Count="1"><Item Id="{aa3875f8-0210-432e-930e-04249fb854de}" ResourceName="Dependant repository request [{aa3875f8-0210-432e-930e-04249fb854de}]" Access="2" AccessType="2" StorageId="{43682897-6b71-46fe-9d2b-eeb59768fa15}" RequestState="1" StorageType="0" IsSlotNeeded="True" ObjectId="{00000000-0000-0000-0000-000000000000}" BackupId="{23f2b90e-5e51-4df9-8a4d-f420b3636b91}" KeepWithPrevFull="False" /></_storageRequests></CRepositoryResourceRequest></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:28.678] <139835194615552> vmb    |     [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:28.678] <139835194615552> vmb    |   Acquiring cloud provider resources ok.
[10.05.2021 21:57:28.678] <139835194615552> lpbcore|   Enumerating snapshots requests.
[10.05.2021 21:57:28.679] <139835194615552> lpbcore|     Requesting snapshot for device sda1 [8:1].
[10.05.2021 21:57:28.679] <139835194615552> lpbcore|     Requesting snapshot for device sda5 [8:5].
[10.05.2021 21:57:28.679] <139835194615552> lpbcore|   [2] snapshots requests found.
[10.05.2021 21:57:28.679] <139835194615552> lpbcore|   Taking snapshots.
[10.05.2021 21:57:28.681] <139835194615552> vmb    |     [SessionLog][processing] Creating volume snapshot.
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | WARN|Method invocation was not finalized. Method id [1]. Class: [lpbcorelib::interaction::ISnapshotOperation]
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | ERR |Argumento inválido
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |Failed to execute IOCTL_TRACKING_ADD.
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:Failed to create machine snapshot
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:in void lpbcorelib::snapshot::CVeeamSnapSnapshot::CreateSnapshot(const SVeeamSnapDeviceRequestList&, lpbcorelib::snapshot::SCbtDataMap_t&) at /mnt/Sources/LPBCoreLib/lpbcorelib/snapshot/VeeamSnapSnapshot.cpp:135
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:Failed to finish snapshot creation process.
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:in virtual lpbcorelib::interaction::ISnapshotResourceLockPtr lpbcorelib::service::CSnapshotOperation::EndCreateSnapshot(lpbcorelib::service::CSnapshotTask::Ptr&) at /mnt/Sources/LPBCoreLib/lpbcorelib/service/SnapshotOperation.cpp:33
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:Failed to execute method [1] for class [lpbcorelib::interaction::ISnapshotOperation].
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:in void remoting::CStubBase<TStub, TObject>::ExecuteMethod(remoting::method_id_t, remoting::IStub::SDispatchContext&) const [with TStub = lpbcorelib::interaction::proxystub::CSnapshotOperationStub; TObject = lpbcorelib::interaction::ISnapshotOperation; remoting::method_id_t = unsigned int] at /mnt/Sources/LPBCoreLib/lpbcorelib/interaction/proxystub/../../../../ProtocolLib/remoting/StubBase.h:78
[10.05.2021 21:57:29.416] <139835194615552> prtcl  | >>  |--tr:Failed to invoke method [1] in class [lpbcorelib::interaction::ISnapshotOperation].
[10.05.2021 21:57:29.417] <139835194615552> prtcl  | >>  |--tr:in void remoting::CProxyBase::CMethodInvocationStream<TObject>::FinalizeExc() [with TObject = lpbcorelib::interaction::ISnapshotOperation] at /mnt/Sources/LPBCoreLib/lpbcorelib/interaction/proxystub/../../../../ProtocolLib/remoting/ProxyBase.h:92
[10.05.2021 21:57:29.417] <139835194615552> prtcl  | >>  |An exception was thrown from thread [139835194615552].
[10.05.2021 21:57:29.417] <139835194615552> vmb    |     [SessionLog][error] Failed to create volume snapshot.
[10.05.2021 21:57:29.422] <139835194615552> vmb    |     [SessionLog][error] Failed to take volume snapshot.
[10.05.2021 21:57:29.427] <139835194615552> lpbcore|   Taking snapshots. Failed.
[10.05.2021 21:57:29.568] <139835194615552> vmb    |   [cloud] Invoke [Service/ReleaseResource][10/240]: <SIData><CISpec><Bundle CloudType="0" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud repository"><ResourceRequest><CRepositoryResourceRequest p1:Version="1" Id="{50ec7ce6-c245-42d5-bdbe-c2bd23aabee4}" JobId="{00000000-0000-0000-0000-000000000000}" _repositoryName="[CGW01.NEPHOSCLOUD.MX][cadlan]CadLan_Cloud_Backup" RepositoryId="{d29c60e7-f88c-4381-a950-520ad07cc718}" IsJobShared="False" IsTargetRepository="True" UsedSize="17122701312" ShouldCorrectSize="True" xmlns:p1="vxs"><AllVmsInJobUsedSize p1:Count="1"><p1:Included p1:Count="1"><Item Value="17122701312"><Key HostUniqueId="dummy" ObjectUniqueId="dummy" /></Item></p1:Included></AllVmsInJobUsedSize><_storageRequests p1:Count="1"><Item Id="{aa3875f8-0210-432e-930e-04249fb854de}" ResourceName="Dependant repository request [{aa3875f8-0210-432e-930e-04249fb854de}]" Access="2" AccessType="2" StorageId="{43682897-6b71-46fe-9d2b-eeb59768fa15}" RequestState="1" StorageType="0" IsSlotNeeded="True" ObjectId="{00000000-0000-0000-0000-000000000000}" BackupId="{23f2b90e-5e51-4df9-8a4d-f420b3636b91}" KeepWithPrevFull="False" /></_storageRequests></CRepositoryResourceRequest></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:29.603] <139835194615552> vmb    |   [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:29.746] <139835194615552> vmb    |   [cloud] Invoke [Service/ReleaseResource][10/240]: <SIData><CISpec><Bundle CloudType="3" JobSessionId="{5eba2cbd-7013-40ac-b94a-84aeef62d931}" Name="Cloud task"><ResourceRequest><CCloudTaskResourceRequest p1:Version="1" Id="{5f837f0b-77ae-4398-b0e0-9d2c9295316a}" ProviderId="{00000000-0000-0000-0000-000000000000}" xmlns:p1="vxs" /></ResourceRequest></Bundle></CISpec></SIData>
[10.05.2021 21:57:29.775] <139835194615552> vmb    |   [cloud] Result: <SIResponse CIResult="True" />
[10.05.2021 21:57:29.916] <139835194615552> vmb    |   [cloud] Invoke [Service/FinishBackupVm][10/130]: <SIData><CISpec VmSpec='&lt;RepositoryVmSpec VmUuid=&quot;{30448908-7c92-4e6a-a611-4830f18e6b44}&quot; /&gt;' LicenseMode="1" IsRentalLicense="True" /></SIData>
[10.05.2021 21:57:29.944] <139835194615552> vmb    |   [cloud] Result: <SIResponse />
[10.05.2021 21:57:29.944] <139835194615552> lpbcore| BackupJobPerformer: Creating backup. Failed.
[10.05.2021 21:57:29.944] <139835194615552> vmb    | [SessionLog][error] Failed to perform backup.
[10.05.2021 21:57:29.947] <139835194615552> vmb    | [SessionLog][error] Argumento inválido.
[10.05.2021 21:57:29.951] <139835194615552> vmb    | [SessionLog][error] Failed to execute IOCTL_TRACKING_ADD.
[10.05.2021 21:57:29.953] <139835194615552> vmb    | [SessionLog][error] Processing finished with errors at 2021-05-11 02:57:29 UTC.
[10.05.2021 21:57:29.955] <139835194615552> lpbcore| ERR |Argumento inválido
[10.05.2021 21:57:29.955] <139835194615552> lpbcore| >>  |Failed to execute IOCTL_TRACKING_ADD.
[10.05.2021 21:57:29.955] <139835194615552> lpbcore| >>  |--tr:Failed to create machine snapshot

[Natalia Lupacheva]

Hi Alejandro,

Please provide a support case ID for this issue, as requested when you click New Topic.
It's a technical issue and it doesn't seem to be a common problem, so please keep working with the support engineer.
Don't hesitate to share your results for future posters!

Thanks!

[PTide]

Depending on which kernel version you are running, it might be a well known limit:

For Ubuntu 20.04 and 20.10 with Linux kernel version 5.8 or later, consider the following limitations:

The veeam-nosnap_5.0.0.4318_amd64.deb package is required.
Snapshot-less file-level backup is supported only.

Thanks!

[Alejandro_Ortiz]

Hello.

I installed the veeam_nosnap5.0 and it works well, but now i have a new problem with the backup jobs, when i Create a new backup job in filesystem y try to back system folder, when I ran this backup job this shows me that foder as /dev and /etc are not to mount

[PTide]

I ran this backup job this shows me that foder as /dev and /etc are not to mount

Not sure that I understand. Would you give me a full message, please?

Thanks!

[Alejandro_Ortiz]

Hello.

Sorry for my misunderstanding, the error is this

Code: Select all

[15.05.2021 11:42:35.124] vmb    | [SessionLog][error] Cannot find the mountpoint information for device number [0:5].
[15.05.2021 11:42:35.129] vmb    | [SessionLog][error] Failed to retrieve mount point for [/dev].

Basically, I selected the folder /dev, /etc, and others OS folders, I thought select this folders can I backup all server but I read this folders are excluded because the veeam agent version with nosnap doesn´t work with it.
What I need is to back up the whole ubuntu server without using the file selection method

Grettings.

[PTide]

Unfortunately you can only use file-level backup with veeam-nosnap (that is, there is no BMR option).
We are currently working towards fixing that problem, an experimental fix will be available shortly, I'll update this thread with the link.
Meanwhile, you might want to take a look at why it happened and to expect next.

By the way, which kernel do you use? I mean the exact version and what's the origin - is it from the official repository or from somewhere else?

Thanks!