Failed to load module [veeamsnap] CentOS 7

[igortru]

I install veeam on Linux Centos 7 according to the instructions https://helpcenter.veeam.com/docs/agent ... tml?ver=60

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yum install https://repository.veeam.com/backup/linux/agent/rpm/el/7/x86_64/veeam-release-el7-1.0.8-1.x86_64.rpm
yum update
yum install veeam

Installation proceeds without errors

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(1/3): kmod-veeamsnap-6.1.0.1498-1.el7.x86_64.rpm                                                                                                                                | 135 kB  00:00:00
(2/3): veeam-6.1.0.1498-1.el7.x86_64.rpm                                                                                                                                         |  50 kB  00:00:00
(3/3): veeam-libs-6.1.0.1498-1.x86_64.rpm                                                                                                                                        |  60 MB  00:00:01
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Total                                                                                                                                                                    42 MB/s |  60 MB  00:00:01
Running transaction check
Running transaction test
Transaction test succeeded
Running transaction
  Installing : kmod-veeamsnap-6.1.0.1498-1.el7.x86_64                                                                                                                                               1/3
  Installing : veeam-libs-6.1.0.1498-1.x86_64                                                                                                                                                       2/3
  Installing : veeam-6.1.0.1498-1.el7.x86_64                                                                                                                                                        3/3
Created symlink from /etc/systemd/system/multi-user.target.wants/veeamservice.service to /usr/lib/systemd/system/veeamservice.service.
  Verifying  : veeam-libs-6.1.0.1498-1.x86_64                                                                                                                                                       1/3
  Verifying  : kmod-veeamsnap-6.1.0.1498-1.el7.x86_64                                                                                                                                               2/3
  Verifying  : veeam-6.1.0.1498-1.el7.x86_64                                                                                                                                                        3/3

Installed:
  veeam.x86_64 0:6.1.0.1498-1.el7

Dependency Installed:
  kmod-veeamsnap.x86_64 0:6.1.0.1498-1.el7                                                               veeam-libs.x86_64 0:6.1.0.1498-1
Complete!

But backup jobs do not work, error

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      05:42:11         Job BackupJob1 started at 2024-01-22 05:42:11 UTC
      05:42:43         Preparing to backup
      05:42:46         Waiting for backup infrastructure resources availability                                                                                                         00:00:03
      05:42:49         [error] Failed to create volume snapshot                                                                                                                         00:00:00
      05:42:49         [error] Failed to take volume snapshot
      05:42:49         [error] Failed to perform backup
      05:42:49         [error] Failed to load module [veeamsnap]
      05:42:49         [error] Processing finished with errors at 2024-01-22 05:42:49 UTC

My system cat /etc/os-release

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NAME="CentOS Linux"
VERSION="7 (Core)"
ID="centos"
ID_LIKE="rhel fedora"
VERSION_ID="7"
PRETTY_NAME="CentOS Linux 7 (Core)"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:centos:centos:7"
HOME_URL="https://www.centos.org/"
BUG_REPORT_URL="https://bugs.centos.org/"

CENTOS_MANTISBT_PROJECT="CentOS-7"
CENTOS_MANTISBT_PROJECT_VERSION="7"
REDHAT_SUPPORT_PRODUCT="centos"
REDHAT_SUPPORT_PRODUCT_VERSION="7"

uname -a

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Linux s3-for-1c-01a 5.4.225-200.el7.x86_64 #1 SMP Mon Jan 2 15:36:14 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I've read a lot on the Internet but I still don't understand where the error is ?

[rovshan.pashayev]

Hello Igor,

Are you running EFI Secure Boot CentOS machine?
If so, then you need to install and enroll Veeam certificate package.
See the User Guide https://helpcenter.veeam.com/docs/agent ... tml?ver=60

Rovshan.

[igortru]

No, i dont use secureboot )

[rovshan.pashayev]

Hello Igor,

The latest "default" kernel version for CentOS 7 is 3.10. But I see that you got 5.4.225-200.el7.x86_64.
Are you using precompiled kernel from the ELRepo repository or something else?

Rovshan.

[igortru]

Rovshan, thanks for your reply.
Yes, we use kernel from epel repo.

[rovshan.pashayev]

Hello Igor,

In that case, you will need to uninstall veeam and veeamsnap packages, then install veeam-nosnap package, you can refer to the User Guide here.
Additionally please review the Nosnap Veeam Agent for Linux system requirements and limitations here.

The reason for this is that, as explained in the Linux OS Considerations and Limitations section, the Linux OS must be set up to receive software updates from the default repositories enabled in the OS after installation.

However, in your case, you are using EPEL Repositories, which is why you have a precompiled higher level of Kernel.

Rovshan.