Standalone backup agents for Linux, Mac, AIX & Solaris workloads on-premises or in the public cloud
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mirfan
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install backup agent failed

Post by mirfan »

Hi,

I have problem when install veeam agent for linux.
I install the backup agent from VBR. status is installation failed
http://ibb.co/ggc2q3N

But after rescan the status become Installed
"https://i.ibb.co/8gkS6SQ/Capture.jpg

how to check if the backup agent installed properly?

Thanks

HannesK
Veeam Software
Posts: 7862
Liked: 1365 times
Joined: Sep 01, 2014 11:46 am
Location: Austria
Contact:

Re: install backup agent failed

Post by HannesK »

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.

Without case number, the topic will eventually be
deleted by moderators
.

Best regards,
Hannes

mirfan
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Posts: 40
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Joined: Dec 17, 2020 7:28 am
Contact:

Re: install backup agent failed

Post by mirfan »

Hi,

is there a way to check that veeam agent is installed on the server?

Regards

HannesK
Veeam Software
Posts: 7862
Liked: 1365 times
Joined: Sep 01, 2014 11:46 am
Location: Austria
Contact:

Re: install backup agent failed

Post by HannesK »

I repeat my request above and will delete the topic tomorrow if no case number was provided.

mirfan
Enthusiast
Posts: 40
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Joined: Dec 17, 2020 7:28 am
Contact:

Re: install backup agent failed

Post by mirfan »

I have submit Case #04573991 — backup agent installation failed

Thanks

HannesK
Veeam Software
Posts: 7862
Liked: 1365 times
Joined: Sep 01, 2014 11:46 am
Location: Austria
Contact:

Re: install backup agent failed

Post by HannesK »

Hello,
it looks like your account was not connected to your company. So you temporarily ended up in the "free product support" queue... I already asked to fix that and support will contact you.

As far as I see, you opened the case without providing logfiles. So if you like to get a faster answer, I recommend adding logfiles to the case. Without logfiles, nobody can help you. https://www.veeam.com/kb1832

Best regards,
Hannes

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