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- Joined: Jan 03, 2022 8:13 am
- Full Name: BUHYUN SONG
my case number is #05801496
My client tried to deploy the Linux agent for the Oracle rac target.
We added the target server to the protection group, tried Test Now, and checked the success.
But when I tried Rescan, I saw that the password was wrong 3 times.
Error Code: Unable to install backup agent: cannot connect to 10.20.30.3 Error: Sorry, try again \nsudo: 3 incorrect password attempts
I delivered the sudoers, sshd_config, bash_profile files to Veeam Support team, but I don't think I found the cause of the problem.
I manually installed linux agent on the target server, but it was useless because Rescan did not work.
Is there a solution?
Below is the relevant log.
#Logs removed by MOD
- Product Manager
- Posts: 7610
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- Joined: May 13, 2017 4:51 pm
- Full Name: Fabian K.
- Location: Switzerland
I removed your log files. Logs shouldn't be posted here as this is not a support forum (see the forum rules displayed when you click New Topic).
Also I edited the case number in your topic. Case number starts with #05. You provided the Contract Number #02 which shouldn't be posted publicly.
I see, that your assigned Veeam support engineer has scheduled a Webex session. Please give him some time to analyze this issue in this environment.
If you are unhappy on how the case goes, please also consider to use our talk to a manager option:
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