VAL 6.0.0.1060 - Failed to load module [veeamsnap]

[siaalien]

Hi all!

I just installed the new VAL 6.0.0.1060. Installation went smoothly, but the error in the Subject occured when I ran the backup.

Here are some details:
OS: CentOS 8.7
Kernel: 4.18.0-425.13.1.el8_7.x86_64

As https://www.veeam.com/kb2804?ad=in-text-link states, VAL 6.0.0.1060 is compatible with my kernel. But even so, running the

Code: Select all

find /lib/modules | grep veeamsnap

command, my kernel is not listed, as seen below:

Code: Select all

/lib/modules/4.18.0-305.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-425.3.1.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-193.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-240.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-372.9.1.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-80.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-348.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-147.el8.x86_64/extra/veeamsnap.ko
/lib/modules/4.18.0-425.10.1.el8_7.x86_64/extra/veeamsnap.ko

I tried booting with one of the kernels in the list (425.3.1 and 425.10.1), but to no avail...

I tried these steps too: https://www.veeam.com/kb2260.

I tried the online way https://helpcenter.veeam.com/docs/agent ... tml?ver=60, as well as offline https://helpcenter.veeam.com/docs/agent ... tml?ver=60.

Also, I tried to deploy the Agent using Veeam Backup and Replication 12. Here is another story:

• I tried configuring a backup using the VBR Community Edition. It failed with an error stating the OS is not supported.

• I got a trial key, and tried again. The backup failed again - could not connect to the agent. This was strage, because VBR deployed the agent itself.

Is there something I am missing?

I did not open a support case, as I am not a paying customer, and all my previous attempts failed because of that.

Thank you!

[Mildur]

Hi Lucian

Where do you see that CentOS 8.7 is compatible with Veeam Agent for Linux 6? We support only CentOS 7.0: https://helpcenter.veeam.com/docs/agent ... tml?ver=60

And I cannot find version 8.7 of CentOS. I believe 8.5 was the last version released.

Best,
Fabian

[siaalien]

Hi Fabian,

You are right! The link you quoted states that only CentOS 7 is supported.

On the other hand, I took my information from this link https://www.veeam.com/kb2804?ad=in-text-link. Here, under "Red Hat Enterprise Linux (RHEL)/CentOS", there is version 8.0-8.7 with kernel 4.18.0-425.13.1.el8_7. This is why I presumed that AlmaLinux 8.7 (again, you are right - it is not CentOS 8.7!), would be compatible with Veeam Agent for Linux.

Is there a way to make this work? Is or will AlmaLinux be supported in the near future?

Thank you!

Best regards,
Lucian

[Mildur]

Hi Lucian

Alma Linux is not yet compatible. One of our forum member posted a workaround in this topic (Feature Request Topic for official Alma Support):
post480832.html#p480832

Please also read the statement from Pavel before using the workaround:
post480919.html#p480919

Best,
Fabian

[siaalien]

Hi Fabian,

Thank you for your answer. Starting from the resources you provided, I found a solution that seems to work so far.
https://docs.serversaustralia.com.au/do ... lmalinux-8

I tested this both in a AlmaLinux 8.7 Virtual Machine, as well as a live server with cPanel. I also tested the restore procedure using Veeam Recovery Media.

I will be waiting for an officialy supported solution, as this one is a workaround.

Thank you!

All the best,
Lucian

[Mildur]

Hi Lucian

Thank you for sharing your feedback.

Best,
Fabian