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jayjared
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Full Name: Jay Jared
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Email Notification, Veeam Backup for Microsoft 365 #05789381

Post by jayjared »

I have opened a support ticket #05789381 but it was closed automatically due to a lack of support resources.

I am evaluating the Community Edition of Veeam Backup for Microsoft 365 (running in AWS) and it seems that the email notification feature is not working. I have configured SMTP (using a third party email service, PostMark) and when I send a test message, it says the message was sent successfully, but the email does not arrive. Is there any way I can turn on additional logging to debug what the issue is? I've already confirmed that the PostMark is not receiving any communication from the server running Veeam but I am able to connect to the Postmark server via telnet from the server, so it's not a communication issue. It seems as those Veeam is just not sending the notification even though it believes it has.
Mildur
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Re: Email Notification, Veeam Backup for Microsoft 365 #05789381

Post by Mildur »

Hi Jay

Welcome to the forum and thank you for evaluating our product.
You may order a trial key for your evaluation: https://www.veeam.com/backup-microsoft- ... nload.html
Support is provided during the official evaluation period.

If you want to check the log files by yourself, you can find SMTP configuration related logs in this file:
"C:\ProgramData\Veeam\Backup365\Logs\Veeam.Archiver.Service_****.log"

Maybe you need to enable Extended Logging Mode first to see all SMTP related logging:
https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=60

Best,
Fabian
Product Management Analyst @ Veeam Software
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