Error on adding Organization

[Helferlein]

Hi everyone.

Just trying to add an new Organization in a Hybrid scenario.

The user on the local side for the onpremise server has all the nesecary permissions.
Unfortunately in one of the last steps while verifying connection and organization parameters the following error appears:

Failed to execute cmd-let 'Get-OrganizationRelationship'.... Multiple objects received: 3.

Here is a snip from the log:

Code: Select all

05.03.2018 15:33:54  279 (1440)     Organization relationship check failed
05.03.2018 15:33:54  279 (1440) Error: Failed to execute cmd-let 'Get-OrganizationRelationship'. Please check permissions required for product operation (see Prerequisites section in the user guide).
05.03.2018 15:33:54  279 (1440) Stack:
05.03.2018 15:33:54  279 (1440)    at Veeam.Archiver.Source.SourcePSOrganization.GetOrganizationRelationshipId()
   at Veeam.Archiver.Source.SourceOrganization.CheckOrganizationRelationship()
   at Veeam.Archiver.Controller.Organizations.OrganizationRelationship.Check()
05.03.2018 15:33:54  279 (1440) Error: Multiple objects received: 3.
05.03.2018 15:33:54  279 (1440) Stack:
05.03.2018 15:33:54  279 (1440)    at Veeam.Core.Verifiers.Verify(Boolean b, String message, Object arg1)
   at Veeam.PowerShell.PSConnectorExtension.GetSingleResult(Collection`1 pso)
   at Veeam.Archiver.Source.SourcePSOrganization.GetOrganizationRelationshipId()
05.03.2018 15:33:54  279 (1440) Organization connection check failed
05.03.2018 15:33:54  279 (1440) Cleaning up...
05.03.2018 15:33:54  279 (1440)   Clean up successfully completed

What can I do?

Regards
Peter

[nielsengelen]

I suggest you contact support however I've seen this before where it was related to a DNS issue. It might be the same but further insight can help here.

[nathang_pid]

Can you elaborate on what was miss-configures as far as DNS goes in your experience? I have the same issue

[Mike Resseler]

Hi Nathan,

First: Welcome to the forums
I can't remember exactly what the DNS issue was to be honest. It might be best that you also contact support. Peter and Nathan, please log the support call ID here and the follow-up after investigation by our engineers

Thanks
Mike

[Helferlein]

Well I think that Veem O365 is not multi tenant aware on the onpremise side.

The log says: Error: Multiple objects received: 3.
In our case this is because we have three accepted mail domains on this exchange.

So since I actually just want to backup the mailboxes that are already in O365 with Veeam O365 I just added the new organization as O365 organization only.
And this works right away and I'm able to backup the mailboxes online.

The Mailboxes onpremise I'm still backing up with Veeam B&R.

[nathang_pid]

Support ID is 02645665.

I would concur with MCH - I have multiple accepted domains at present - though it is only a single tenant to be clear. It would be nice to use the hybrid feature as intended so there is only a single repository as users are migated (have another product backup On Premise at the moment and had homed to move all to Veeam now rather than waiting to migrate as I will likely be running hybrid for an extended period of time.

[Mike Resseler]

Interesting use case scenario. Let me see if I understand it correctly. Your on-premises exchange has multiple domains that it accepts? And a user has an email address with those multiple domains (same object)?