Failed to retrieve license for users

[consertis_amh]

Hi, I have the same problem.
2 users, one has M365 standard and the other M365 basic. I want to backup only Mail.
When I do this:
$org = Get-VBOOrganization -Name "yourOrganizationName.onmicrosoft.com"
Get-VBOLicensedUser -Organization $org

in the Veeam-Powershell i get empty result (just next line) even though we have a valid license file for the installation (50 users).
What to do next?

thank you!

[nikolaj]

Hey Alexander,

The method that you mentioned, Get-VBOLicensedUser, should not produce an empty line.
Are you sure that nothing important is commented out/in quotation marks/etc?

Could you share your full script?

Also, have you already submitted a support case to investigate this issue?

Thanks.

[Natalia Lupacheva]

Hi Alexander,

Just to clarify, does it work for you with Name parameter mentioned in Get-VBOLicensedUser method description?

Also, if it fails like in this thread, could you specify which subscription you use?

Thanks!

[Mike Resseler]

Hi,

Acutally, it can produce an empty result as this cmdlet will return the licensed users in VBO, not the licensed users in M365. Did you create a backup for those 2 users and let it run once?

[karsten123]

get-vbolicenseduser is enough. Keep it simple.
And Mike is right. No consumed lics without a successfull backup job.

[consertis_amh]

"Did you create a backup for those 2 users and let it run once?"

Yes, but the job failes at "26.08.2021 00:01:05 :: Failed to retrieve licenses for 2 users". the job then stops. It seems I do can backup a sharepointsite but not the users (and hence not their email).
I dont find a way around that "missing" license. The backupuser used for that in M365 is a global admin - does it maybe miss a permission to read the licenses?