[Feature request] Email job notifications

[TechGuyVT]

With Veeam for O365 for some reason the email notifications are sent using UTF-16 encoding rather than UTF-8. This causes major issues with Mac Mail and is not compatible. I opened a support ticket as well Case # 02693856. Josh reccomended i put in a "Feature" request for this issue.

What Mac Mail shows:
http://imgur.com/sknQZCC

[Mike Resseler]

Hi John,

first: Welcome to the forums.

I will look into this and talk to the engineers to see what can be done about it. Thanks for letting us know. Is this the only solution you have where you can't read the emails? It seems a bit weird as we use a simple standard through windows.

Also, many of our engineers use Mac and they haven't told me anything so far so...

But as said, I will look into it. What MAC OS are you using?

Cheers
Mike

[TechGuyVT]

Only issues i have ever had with this are with Veeam O365. ALL of your other software send notifications in UTF-8 format so there is no issues.

Happens on High Sierra and Sierra as I have tested both, ONLY way i can replicate the issue is with Mac built in Mail(What I mainly use), Works fine in Outlook for Mac or a web browser. So to view my reports I have to open Outlook for mac just to view them. If you would like to see it in action I am available.

John

[Mike Resseler]

Hey John,

I have possibly good news for you. I talked with our engineers, and there is something you can change in the config file. ((%programdata%\Veeam\Backup365\Config.xml)

There are 3 values
• /Veeam/Email - MessageHeadersEncoding
• /Veeam/Email - MessageSubjectEncoding
• /Veeam/Email - MessageBodyEncoding

Possible values:
• UTF-8
• UTF-16 (default)

Example:

<Veeam>
<Email MessageHeadersEncoding=”UTF-8” MessageSubjectEncoding=”UTF-16” MessageBodyEncoding=”UTF-8” />
</Veeam>

This can be applied to:
• VBO server
• VBO proxy
• VEX

Let me know if that works for you
Mike

[Mike Resseler]

PS: You need to have version 1309 to be able to do this. If you are at a lower build number, apply this KB: https://www.veeam.com/kb2412

[rain2018]

Hello,
I tried to apply your solution, unfortunately without success. if I complete the entry in the config.xml that you have listed and then restart the services, a backup file will be created automatically and all entries will be lost. The utf-16 problem is also very annoying for us because the pässler prtg network management is not able to interpret the subject and thus a monitoring of these mails is not possible.
please for exact instructions, as with the latest version of o365 backup the entries in the config.xml or proxy.xml have to be done.
Thanks and Greetings,
Ralf I.

[pallingd]

I can confirm: if the suggested solution is implemented, the edited Config.xml is backed up and replaced by an almost empty version.

[nielsengelen]

Hi Per, I suggest you contact support around this as this shouldn't happen.

[sirjeje]

Hello,

A question that is slightly related to this topic: is there a way that the mail notifications be stored on an .html / PDF on the FS?
We would like to have the historic of those reports in a directory (for audit purpose).

If not, I would like to put a request to do so.
Thanks.

[nielsengelen]

You can do this via PowerShell. You can find an example script in my blog post.

Just remove the e-mail related content and set it the format to PDF.

[sirjeje]

Hello,

I may be wrong, but the email notifications indicate also drive/teams/sharepoint object, and also for mailbox indicates the size for each mailbox.
So the information seems to not be identical.

[nielsengelen]

You are correct, I confused it with the built-in reports. It seems I needed more coffee

Right now, you can't store the reports as PDF but you can use PowerShell to go over the job session log and export these to PDF. This can be done via Get-VBOJobSession.

[sirjeje]

Ok, is that possible to turn it into a feature request?
We know that via powershell command we could "compensate" it (with powershell developpement), but if in the notification tab, we could have an options to store in the FS the report, that would be great

Thanks.