Hi everyone, we currently have Veeam backup for MS365 and have a backup job for MS Teams Team sites, we currently have one Team that is unable to backup with the below error:
Failed to process team: PROJ_XXXX. Failed to create a restore point in the repository: One or more errors occurred.
we reached out to support (CASE #05265739) but have been at a loss as to what the exact issue is as the error isn't giving any more details and the logs we provided to veeam support don't seem to have any further info as well. we went down the route process of elimination:
tried to put the team in it's own backup job and run a Full Async backup via veeam powershell, but still failed
attempted to create a test repository and retry the backup but still same result.
attempted to delete any restore points from the original repo for this team, and then re-run the backup, but unfortunately same error
attempted to renamed the configdb folder under programdata to see if that would correct it but same result.
curious if anyone else has run into this issue before and if you have any suggestions or fixes that worked for you?
my suggestion would be to continue working with support. I see that the case is relatively old and put on hold right now. Maybe log level needs to be increased, but support should find a way to give a reason why it fails (or the case needs to be escalated until someone finds a reason)