Notification emails (Germany)

[KOPFteam]

I'm very happy with "Veeam Backup for Microsoft Oiffice 365" Version 3

Today I installed the community edition at a customer that has a subscription of "Office 365 Germany". Everything seems to work (the initial backup is still running) except the notifications. I used the identical configuration as in "Veeam Backup & Replication 9.5u4" that is running on the same server, but I always get an "error sending email" when I click on "Test".

I've read the paragraph in the manual:
Notifications about backup jobs completion results may not work properly for Microsoft Azure China and Germany regions.
"May not work properly" seems to translate to "doesn't work at all".

Will there be an update with working notifications?

I know that "Office 365 Germany" is different, but if Veeam B&R can send emails, why can't Veeam Office 365? On the same server!

Maybe this helps (it's from C:\ProgramData\Veeam\Backup365\Logs\Veeam.Archiver.Service_2019_05_14_21_27_19.log):

Code: Select all

14.05.2019 22:56:23   44 (7880) Error: Fehler beim Senden von Mail.
14.05.2019 22:56:23   44 (7880) Type: System.Net.Mail.SmtpException
14.05.2019 22:56:23   44 (7880) Stack:
14.05.2019 22:56:23   44 (7880)    bei System.Net.Mail.SmtpClient.Send(MailMessage message)
   bei Veeam.Engine.Mail.SmtpSender.Send(CancellationToken cancellationToken)
   bei Veeam.Archiver.Engine.Reporting.EmailNotificationService.Send(String subject, String body, EmailNotificationConfig config, ICredentials credentials, Boolean isBodyHtml, Attachment attach, CancellationToken cancelToken)
   bei Veeam.Archiver.Engine.Reporting.EmailNotificationService.SendTestEmail(EmailNotificationConfig config, SecureString password, Boolean passwordChanged, CancellationToken cancellationToken)
   bei Veeam.Archiver.Controller.Engine.EmailNotificationController.<>c__DisplayClass6_0.<SendTestEmail>b__0(Guid id, CancellationToken cancel)
   bei Veeam.Archiver.Engine.Tasks.TaskController.<>c__DisplayClass8_1`1.<CreateTask>b__0()
   bei System.Threading.Tasks.Task`1.InnerInvoke()
   bei System.Threading.Tasks.Task.Execute()
14.05.2019 22:56:23   44 (7880) Error: Die Verbindung mit dem Remoteserver kann nicht hergestellt werden.
14.05.2019 22:56:23   44 (7880) Type: System.Net.WebException
14.05.2019 22:56:23   44 (7880) Stack:
14.05.2019 22:56:23   44 (7880)    bei System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6)
   bei System.Net.PooledStream.Activate(Object owningObject, Boolean async, GeneralAsyncDelegate asyncCallback)
   bei System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout)
   bei System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
   bei System.Net.Mail.SmtpClient.GetConnection()
   bei System.Net.Mail.SmtpClient.Send(MailMessage message)
14.05.2019 22:56:23   44 (7880) Error: Der Zugriff auf einen Socket war aufgrund der Zugriffsrechte des Sockets unzulässig 51.4.80.10:25
14.05.2019 22:56:23   44 (7880) Type: System.Net.Sockets.SocketException
14.05.2019 22:56:23   44 (7880) Stack:
14.05.2019 22:56:23   44 (7880)    bei System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   bei System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

Thanks,
Florian

[Mike Resseler]

Florian,

Please create a support case so we can investigate this. Even if it is the community edition, you still can create a support call. I am not sure based on that log, but it looks like it is trying to connect over port 25 which seems not correct to me

[KOPFteam]

Mike,

port 25 is correct (Veeam B&R ist using the exact same configuration on the same server) but maybe SSL is missing. I noticed the the "SSL" checkbox isn't staying active after I quit and reopen the application. So maybe it isn't written to the configuration and not used?

I'll open a support call.

FLorian

[KOPFteam]

Support case #03561539

[oidenburga]

Hello;

Where there any solution?

Best regards
Lukas

[Polina]

Hi Lukas and welcome to the Community!

First, it's worth to make sure that an antivirus (if you have any in place) is not blocking mails from Veeam service.
Next, what are your SSL settings?