Maintain control of your Microsoft 365 data
Post Reply
ryan.christensen
Service Provider
Posts: 18
Liked: 3 times
Joined: Apr 28, 2021 8:47 pm
Full Name: Ryan Christensen
Contact:

v7 - Backup proxy offline time exceeded.

Post by ryan.christensen »

Case 05905116

I originally opened a case with Veeam support to troubleshoot an issue I started seeing after upgrading to v7 this week which is the "Synchronization failed." error message in the screenshot which happens whenever I select Start on a backup job. However, a few days later and now I'm seeing this "Backup proxy offline time exceeded." error on all jobs. I've uploaded fresh logs and am waiting to hear back from Veeam support but I was curious if anyone else is seeing this.

Image
karsten123
Service Provider
Posts: 341
Liked: 78 times
Joined: Apr 03, 2019 6:53 am
Full Name: Karsten Meja
Contact:

Re: v7 - Backup proxy offline time exceeded.

Post by karsten123 »

Did you upgrade your proxy after installing v7?
ryan.christensen
Service Provider
Posts: 18
Liked: 3 times
Joined: Apr 28, 2021 8:47 pm
Full Name: Ryan Christensen
Contact:

Re: v7 - Backup proxy offline time exceeded.

Post by ryan.christensen »

Yes. I want to say it auto upgraded. When I try to select Upgrade again it tells me that it's already up-to-date.
Mike Resseler
Product Manager
Posts: 8031
Liked: 1259 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: v7 - Backup proxy offline time exceeded.

Post by Mike Resseler »

It might be an issue that the controller cannot reach (or talk) to the proxy? To be honest, the first time I see that this happens after an upgrade. Maybe the restart of the service failed?
Polina
Veeam Software
Posts: 2916
Liked: 674 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: v7 - Backup proxy offline time exceeded.

Post by Polina »

@ryan.christensen,

I'd echo Karsten's question about proxies because it's something that you should do manually, as described here: https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=70

Thanks!
Post Reply

Who is online

Users browsing this forum: sknetsch and 5 guests