Cannot renew the Service Account

[enoch]

Hi all,

Tried to renew/edit the service account in the Veeam for Azure Web Portal, but get errors.

It seems there have been two Azure Subscription, but one of the "not in use ones" is deleted.

Get this error and cannot see how to fix?
Microsoft Azure reported unknown error. Try again later
The Subscription XXXXXXX could not be found.

[enoch]

Anyone with a fix/help?

[Mildur]

Hi Peter

We cannot fix technical issues over a forum post. This is not a support forum.

Please contact our customer support team and share the case number with us here in the forum. I‘m sure our support will come up with a solution after investigating the log files.

Thank you,
Fabisn

[enoch]

Okay, i'll contact the support.

[enoch]

Great support when opening a case

Dear Customer,
This is Veeam Support with a system generated courtesy notification.
Unfortunately, due to low support staff availability we were unable to process your request. This support case has been archived automatically.
Please keep in mind that, support for Free Products is provided on a best effort basis depending on staff availability. There are no response goals or response guarantees for this service per Veeam Customer Support Policy.

Case 07160186 - please help..

[Gostev]

As it was already mentioned earlier, this is not a support forum and we're unable to assist with troubleshooting technical issues over forum posts. You should open a support case from under a paid or a trial contract, as the above message indicates that you have opened the support case for a free product, and Support simply did not have resources available to pick one up from the free products queue.

[Vitaliy S.]

As a quick solution, you can log in to Microsoft Azure and renew the application manually > https://learn.microsoft.com/en-us/entra ... signing-in