Async batch export failed with timeout

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Async batch export failed with timeout

Veeam Logoby Drakko » Tue Aug 22, 2017 11:47 am

Hello,

We migrated all (202) mailboxes from Exchange 2010 to Office 365.

53 can be backuped with Veeam Backup for Office.

But many fail to be back up with error : Processing mailbox failed with error: Async batch export failed with timeout

And sometimes : Mail item data export failed

Help :)
Drakko
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Re: Async batch export failed with timeout

Veeam Logoby Mike Resseler » Wed Aug 23, 2017 6:31 am

Hi Philippe,

What version are you using? version 1 or the beta of 1.5?

Thanks
Mike
Mike Resseler
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Re: Async batch export failed with timeout

Veeam Logoby Drakko » Wed Aug 23, 2017 7:35 am

Hello. It's 1
Drakko
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Re: Async batch export failed with timeout

Veeam Logoby Mike Resseler » Wed Aug 23, 2017 7:37 am

Philippe,

In that case, please create a support call, drop the support case number here and the follow-up after that. If I am not mistaken this is known and our engineers will be able to assist you

Cheers
Mike
Mike Resseler
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Re: Async batch export failed with timeout

Veeam Logoby Drakko » Wed Aug 23, 2017 10:08 am

OK !

Case #02289235 was created. ;)
Drakko
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Re: Async batch export failed with timeout

Veeam Logoby Mike Resseler » Wed Aug 23, 2017 10:24 am

Awesome! Thank you very much. Keep us informed about the outcome!
Mike Resseler
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Posts: 4220
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Re: Async batch export failed with timeout

Veeam Logoby Davide_Hal » Wed Sep 20, 2017 3:55 pm

Are there any news about this case, we are tryng this solution and we had the same error in 5 mailbox. I also found a suggest to add the folowing line to the config.xml under C:\ProgramData\Veeam\Backup365. Did some one try it? Is there an official answer?

The line to add
<Source WorkerThreads=”4″ BatchSize=”10″ BatchPart=”10″ BatchTimeout=”900″ BatchMaxItemSize=”5″ />
Davide_Hal
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Re: Async batch export failed with timeout

Veeam Logoby Mike Resseler » Thu Sep 21, 2017 5:24 am

Hi Davide_Hal,

I just looked into the support call and there was indeed a solution for the above problem. However, if you have the same problem, please do log a support call also. The line you are showing there is indeed something that can fix the problem, but I would still like to see support look at those logs first so they can solve it and give you correct numbers to add to the config.xml file

Thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 4220
Liked: 471 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler


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