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Jneau
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Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 24, 2019 9:11 am

Hello,

I am having trouble connecting to two clients from the VBO explorer to a service provider to restore objects.

Veeam version:
Provider rating:
- Veeam 9.5 Update 4 build 2753
Customer side:
- Veeam 9.5 Update 4 build 2866
- Veeam 9.5 Update 4 build 2753
- VBO 365: 9.5.4.2753./422

These two clients are already using a backup copy job to this so the 6180 is open and is in idle.

When connecting with VBO to the provider, we select the provider and enter the good Office 365 credentials of the customers (even in admin ..) = Connection Failed. The customer sees well on his firewall that there is connection to his provider.

Where can I find VBO 365 logs on the client side?

Thank you for your feedback,

Julien,

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Polina » Sep 24, 2019 10:05 am

Hi Julien,

Which builds of Veeam Explorers are you using on the tenant/client side?

Jneau
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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 24, 2019 10:11 am

HI,

This version VeeamExplorerForExchange_3.0.0.422.msi is installed on the client.

Thx,

Polina
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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Polina » Sep 24, 2019 10:46 am

Ok, that's right.
And I assume that tenant authentication is also configured as required?

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 24, 2019 12:13 pm

Yes, On vbo 365, the authentication box and the same certificate as VBR has been installed.

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by nielsengelen » Sep 24, 2019 2:02 pm

Which is the exact error you're getting? Also which is the login you are using to authenticate? The one from VBO org or VCC?
VCP-DCV
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Jneau
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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 24, 2019 2:14 pm

- Powershell test-connectio 6180 to Service Provider is good (tenant has already backup copy to SP)
- When add store > Choice VBO365 Service provider
- First Line : choice tenant SP
- Second Line : credential VBO Org
- Third Line : password for VBO Org

- Error Exact : Connection Failed

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 24, 2019 2:16 pm

I followed the best practice of the help center

https://helpcenter.veeam.com/docs/backu ... l?ver=95u4

Polina
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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Polina » Sep 25, 2019 1:52 pm

Julien,

The error you're getting from Cloud Connect is generic and can be caused by a good variety of reasons. Given that you've followed the steps from our help center and it's still failing, I'd suggest you open a case with support and let our engineers verify the configuration and connections. This will definitely speed up the troubleshooting.

Please post your case ID in this thread, so that we could follow up.
Thanks!

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Sep 25, 2019 2:31 pm 1 person likes this post

Thank you for your return, I will be in contact with a Cloud System Engineer for a 1st diag. I will post on the tracks to exploit or the resolution.

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Jneau » Oct 07, 2019 8:32 am

Hello everbody,
Our problem is solved. Ports 9193 and 9194 were not open between the cloudgateway and the vbo / vbr server.

Everything is operational, thanks for your follow-up,

See you,

Julien,

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Re: Configuring Service Provider Self Service Recovery with Veeam Backup for Microsoft Office 365

Post by Polina » Oct 07, 2019 8:43 am

Thanks for getting back on this, Julien!

For others looking to get system requirements including ports, they can be found in the VBO documentation.

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