Jet Error 1504

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Jet Error 1504

Veeam Logoby SynthosKralupy » Fri Feb 03, 2017 7:39 am

Hello,

I installed latest Veeam Backup for Office365, 1.0.0.912 and got error after "Add organization": JetError -1504, Jet_errNullInvalid, Null not valid
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Check operation passed successfully. Product has been installed on Windows 2012 R2 server.

I checked documentation and my system should be compatible.

Thanks.

Pavel
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Re: Jet Error 1504

Veeam Logoby Mike Resseler » Fri Feb 03, 2017 8:46 am

Hi Pavel,

Please log a support case. Post the case ID here and the solution after that. I'm afraid our engineers will need to investigate this one and dive into the logs why this error occurs

Thanks
Mike
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Re: Jet Error 1504

Veeam Logoby SynthosKralupy » Fri Feb 03, 2017 9:02 am

Hello Mike,

case has been created, no. 02058564. Thanks.

Pavel.
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Re: Jet Error 1504

Veeam Logoby zaicnupagadi » Fri Nov 03, 2017 6:22 am

Hi Guys,

Did you get this resolved? I am getting same error when trying to add one particular mailbox to backup job.

Kind regards,
Pawel Jarosz
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Re: Jet Error 1504

Veeam Logoby SynthosKralupy » Fri Nov 03, 2017 8:33 am

Hello,

problem was solved very simply (well and strangely) by simply re-adding organization. And it works.

Veeam's engineer wrote this hint to me:
"Could you please re-add the organization to the console: https://helpcenter.veeam.com/docs/vbo365/guide/vbo_adding_org.html?ver=10 and see if it works?"

Pavel.
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Re: Jet Error 1504

Veeam Logoby zaicnupagadi » Fri Nov 03, 2017 9:49 am

Thanks for the quick response mate, one more question. If I remove my current organization, will I be able to continue performing backups in the current repository? Or I would need to download all these terabytes of data one more time / create new repo?
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Re: Jet Error 1504

Veeam Logoby Mike Resseler » Fri Nov 03, 2017 11:32 am

Hi Pawel,

Point it to the current repository and you won't need to redownload that data. Question: What version are you using?
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Re: Jet Error 1504

Veeam Logoby zaicnupagadi » Fri Nov 03, 2017 10:18 pm

Hey, I am using 1.5.0.1099 version. Just checked and it doesn't work - I have simply installed Veeam tool on other server, added organization and tried to do a backup job including only one problematic mailbox - failed. So it is not server specific or like for Pavel - we need to run it once again. Interesting is I am not getting Display name for this mailbox on the first column, I only get email address - the second one. I have a case at Veeam opened at this, I've narorwed the problem to one mailbox but so far there are still not ideas. case number is 02300722.
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Re: Jet Error 1504

Veeam Logoby Mike Resseler » Sun Nov 05, 2017 5:57 pm

Hey Pawel,

Thanks for letting us know the support number. Please work with our (very awesome) support team and let us know the results

Thanks!
Mike
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Re: Jet Error 1504

Veeam Logoby PrecisionIT » Tue Nov 14, 2017 7:07 pm

I'm also experiencing this issue. I've done a 2 hour support call and got no where. Issue has been escalated to tier 2 but they seem to be struggling to scheduling a time. If it goes on much longer, I'm going to need to switch to Skykick or another product ready.
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Re: Jet Error 1504

Veeam Logoby foggy » Wed Nov 15, 2017 11:21 am

Could you please share the case ID?
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