Mailbox backup failures since 01/01/17

Maintain control of your Microsoft Office 365 email data

Mailbox backup failures since 01/01/17

Veeam Logoby pmansfield » Tue Jan 03, 2017 10:20 am

My last completely successful O365 backup was 31/12/16 at 22:00. The job backed up 397 mailboxes without problem, and no configuration changes have been made.

On 1st January, 7 mailboxes failed, and the retries for those 7 mailboxes failed too. The failing mailboxes gave the error:
01/01/2017 22:49:43 :: Processing mailbox <email address removed> failed with error: Object reference not set to an instance of an object.

On 2nd January, 15 mailboxes failed with the same error, and the retries for those mailboxes also failed. Only one of the mailboxes that failed on the 1st also failed on the 2nd, so it doesn't seem particularly related to mailboxes. Either something changed in O365 over the new year, or the date change has caused an issue with the software.

Any suggestions?
pmansfield
Influencer
 
Posts: 19
Liked: never
Joined: Tue Jun 30, 2015 3:59 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Tue Jan 03, 2017 10:23 am

Hi,

Please log a support case and post the support case here (and the follow-up). I am not familiar with issues because of the date change but I would like to see this investigated

Thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 2637
Liked: 315 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Mailbox backup failures since 01/01/17

Veeam Logoby pmansfield » Tue Jan 03, 2017 10:52 am

No problem. I've logged Case # 02027272.
pmansfield
Influencer
 
Posts: 19
Liked: never
Joined: Tue Jun 30, 2015 3:59 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Tue Jan 03, 2017 10:53 am

Thanks! Please keep us updated with the outcome.
Mike Resseler
Veeam Software
 
Posts: 2637
Liked: 315 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Mailbox backup failures since 01/01/17

Veeam Logoby pmansfield » Tue Jan 03, 2017 11:16 am

Seems to be a known issue which is under investigation. It has been suggested I install an update for O365 Backup, plus an update for B&R 9.5.
pmansfield
Influencer
 
Posts: 19
Liked: never
Joined: Tue Jun 30, 2015 3:59 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby flash » Tue Jan 03, 2017 2:07 pm

I have the same issue
17 out of 350 mailboxes started to fail
Where can I get this update to O365 backup you mentioned ?
flash
Novice
 
Posts: 4
Liked: never
Joined: Wed Nov 23, 2016 2:01 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby foggy » Tue Jan 03, 2017 3:36 pm

Please contact support to request the updates.
foggy
Veeam Software
 
Posts: 14091
Liked: 1027 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Mailbox backup failures since 01/01/17

Veeam Logoby flash » Tue Jan 03, 2017 4:10 pm

foggy wrote:Please contact support to request the updates.

I'm trying to open support ticket, but it asks for Support ID and I can't find it in O365 Backup Application
flash
Novice
 
Posts: 4
Liked: never
Joined: Wed Nov 23, 2016 2:01 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Tue Jan 03, 2017 4:11 pm 1 person likes this post

Flash,

Can you open the license file with a text editor? The Support ID is in there
Mike Resseler
Veeam Software
 
Posts: 2637
Liked: 315 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Mailbox backup failures since 01/01/17

Veeam Logoby foggy » Tue Jan 03, 2017 4:12 pm

Right, this is your company support ID, not the product one.
foggy
Veeam Software
 
Posts: 14091
Liked: 1027 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Mailbox backup failures since 01/01/17

Veeam Logoby flash » Tue Jan 03, 2017 4:16 pm

When you open a case it say "Support ID can be found in Help > License Information" this is why I was looking for it in the app
Anyway I found it in the license file

Thanks
flash
Novice
 
Posts: 4
Liked: never
Joined: Wed Nov 23, 2016 2:01 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Tue Jan 03, 2017 4:17 pm 1 person likes this post

Yes, we are aware that the ID is missing in the license information dialog. We will try to fix that as soon as possible. In the meantime, this is a workaround by viewing it in the license file :-)
Mike Resseler
Veeam Software
 
Posts: 2637
Liked: 315 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Mailbox backup failures since 01/01/17

Veeam Logoby pmansfield » Tue Jan 03, 2017 4:30 pm

For what it's worth, the updates didn't fix my problem. I still had failing mailboxes.

I'm just waiting on another update from Support.
pmansfield
Influencer
 
Posts: 19
Liked: never
Joined: Tue Jun 30, 2015 3:59 pm

Re: Mailbox backup failures since 01/01/17

Veeam Logoby m.novelli » Wed Jan 04, 2017 10:12 am

Hello, I'm having the same issue since one week, 3 mailbox failing out of 15

Marco
m.novelli
Veeam ProPartner
 
Posts: 292
Liked: 35 times
Joined: Tue Dec 29, 2009 12:48 pm
Location: Asti - Italy
Full Name: Marco Novelli

Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Wed Jan 04, 2017 10:13 am

Marco,

Please create a support call also. Our engineers are working on it

Thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 2637
Liked: 315 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Next

Return to Veeam Backup for Microsoft Office 365



Who is online

Users browsing this forum: No registered users and 2 guests