1.4 GB of Veeam data in /appdata/local/temp/

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1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby TommyB » Fri Sep 13, 2013 11:15 am

Hi,

I just came across 1.4 GB of temporary files on my backup server in the administrators /appdata/local/temp directory taken by Veeam files in around 45 subdiretories.

Each of the directories contains the following files:

GuestIndexData.zip, Summary.txt, volume.C.ifd, volume.D.ifd

I have found similar file names in the VBRCatalog directory structure, so I suppose those temp files actually are what they seem to be... well... temp files :-)

This raises two important questions:

- So is it safe to delete those files?
- Why does Veeam not clean up automatically?

Thomas
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby foggy » Fri Sep 13, 2013 11:51 am 1 person likes this post

Thomas, generally the files should be cleaned up automatically. Temporary folder is used as an exchange point between guest and Veeam Backup Catalog service. If the service fails to take them away for some reason or is not even started, they could reside there for ages. I suggest you to check the Veeam Backup Catalog service, clean those files up and monitor the further behavior - if the files will not be deleted automatically, you can open a case. Thanks.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby TommyB » Fri Sep 13, 2013 11:57 am

It looks like I get 2 additional directories each day, I will now delete the temporary directory and keep an eye on it.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby foggy » Fri Sep 13, 2013 12:03 pm

Don't forget to check whether the service is running and keep us posted on how it is going.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby Gostev » Fri Sep 13, 2013 12:35 pm

Do you have Enterprise Manager service set up and configured, as this is what takes away guest file index data from backup servers.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby lejim » Tue Oct 15, 2013 11:52 am

Hi I'm experiencing the same here but with 13GB of data.
Mostly folder containing GuestIndexData.

Those file are indexes used but Enterprise manager, they should be kept here ( and auto clean according to the retention period ? ) or are they upped in SQL database and can be cleaned manually ?

If this files are necessary is it possible to configure them to be kept in different place on filesystem ( like dedicated folder on D drive for example instead of filling Windows System drive which is not good imho )

Regards,
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby foggy » Tue Oct 15, 2013 11:58 am 1 person likes this post

Jimmi, which Veeam B&R version are you using? Temporary files produced by guest file system indexing process were not correctly removed from AppData\Local\Temp folder in Veeam B&R v7, however this is already addressed in the Patch 1.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby severt » Thu Jan 15, 2015 8:00 pm

Our temp directory has 17 GB. of data and we're running version 7.0
Our support is expired, but can I still download the patches?
I mean, it seems 7.0 is sold to us incomplete since this is not completely working.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby v.Eremin » Fri Jan 16, 2015 9:01 am

I believe you should be able to download and apply patch(es) without any issues. Thanks.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby flakrat » Fri Aug 28, 2015 3:59 am

Howdy, I'm experiencing the same thing. 14GB in appdata\local\temp

I was running 7.0.764 (?) and was upgrading to v8 and noticed my C drive was about out of space. I free'd up a few GBs to facilitate the upgrade.

Before upgrading I ran across this post, I figured upgrading would result in a clean up but after a successful upgrade and subsequent install of patch 1 and a reboot, the temp directory still has 14GB. Most of the directories and files go back a year when we first started running Veeam B&R on this system.

I still haven't found an answer, is it safe to manually delete the oldest directories in temp? I'm talking directories with 2014 in the timestamp.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby v.Eremin » Fri Aug 28, 2015 9:39 am

As mentioned above, you can delete those files or at least move them somewhere temporarily and check the further behaviour.

If for some reasons newly-created files present in that directory are stuck and not deleted in accordance with the set retention period, you should open a support ticket.

Thanks,
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby flakrat » Fri Aug 28, 2015 1:24 pm

Thanks Eremin,

I've moved the bulk of to a secondary drive to see how it responds.

Mike
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby v.Eremin » Mon Aug 31, 2015 9:40 am

Keep us updated about the results of your findings.

Though, I think those files have been some odd remnants, and new files should be correctly deleted.

Thanks.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby flakrat » Fri Oct 02, 2015 2:41 am

Howdy, after moving those temp files aside and running Veeam 8 for a couple months, they haven't been missed and new ones haven't appeared. Problem solved and old Temp files deleted.
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Re: 1.4 GB of Veeam data in /appdata/local/temp/

Veeam Logoby v.Eremin » Fri Oct 02, 2015 9:20 am

Thank you, Mike, for keeping us in touch and finding a time to update the topic; appreciated. Thanks.
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