2016 Windows Defender Locks up Veeam Server

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2016 Windows Defender Locks up Veeam Server

Veeam Logoby Cicadymn » Fri Feb 24, 2017 11:17 pm 1 person likes this post

I recently installed Veeam 9.5 on server as we've finally been able to migrate to it over AppAssure.

It worked great for a month, then every couple weeks it would either lock up to the point it required a hard reset, or occasionally crash. It wasn't an issue on our test VM that we had run for several weeks. The lock ups started happening weekly, then finally nightly. I tried Windows Updates, updating the host, I tried 9.5 Update 1, and plenty of other options. After talking to support they thought it was related to the Windows install and the only option was to migrate to a new VM. I migrated over and sure enough, the problem starts up again. But one thing happened, it performed to the point where I could sort of interact with it, very slowly. I noticed in the running processes Windows Defender was using a ton of RAM.

After killing Defender and blocking it. Veeam is humming along perfectly again. I'd wager that was the same problem on the first VM.

Just wanted to put a heads up on forum in case others are moving that way. Veeam was actually our first production 2016 server and it wasn't an issue on our test VMs obviously as they weren't behaving the same way Veeam does. If you're migrating or setting up Veeam on Server 2016 be sure to double check Windows Defender is disabled!
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Re: 2016 Windows Defender Locks up Veeam Server

Veeam Logoby Andreas Neufert » Sun Feb 26, 2017 10:03 pm

Can you please follow the advice of KB1999 and please report back if this had addressed your issue:
https://www.veeam.com/kb1999
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Re: 2016 Windows Defender Locks up Veeam Server

Veeam Logoby Andreas Neufert » Sun Feb 26, 2017 10:04 pm

Sometimes the Antivirus Systems can not keep up with the changes Veeam do against several files and slow down the whole system.
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Re: 2016 Windows Defender Locks up Veeam Server

Veeam Logoby Mike Resseler » Mon Feb 27, 2017 6:19 am

@Andreas is correct. Have a look at the exclusions and implement them properly.

To give some additional information on this, MSFT has done some really hard work on Windows Defender (this can actually happen to older server versions also if you have the latest windows updates and are tight on security with defender). You can say what you want on MSFT and Defender, but lately they have done a lot of good work, to the point that many start to believe that Defender is one of the best out there! So this is actually a good warning for those that want to take advantage of Defender a bit more, be aware and look at exclusions very well (not only for Veeam :-))
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