After Upgrade to B&R 9.5 - broken Synology NAS as Repository

Availability for the Always-On Enterprise

After Upgrade to B&R 9.5 - broken Synology NAS as Repository

Veeam Logoby PrimeNet » Sun Nov 27, 2016 12:29 pm

Hi folks

Since we upgraded to the newest B&R 9.5 we cannot use the remote Synology NAS anymore as a Linux-Repository... We tried to remove them and add it from scratch... The add process works fine, but then we cannot use it for e.g. Backup Copy Jobs... Everytime we rescan the Linux Server or the Repository we get an answer "unable to detect IP address"

Before in the v9 this worked like a charm....

Does anybody else has this issue?

Note: Synology NAS on the same subnet works good... We open just port 22 and 2500-5000 TCP in the firewall for the remote NAS.

Thanks for an answer...

PrimNet
Support-ID 00406697
PrimeNet
Novice
 
Posts: 3
Liked: 1 time
Joined: Tue Nov 29, 2011 1:20 pm
Full Name: Roger Staerk

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby Gostev » Sun Nov 27, 2016 7:30 pm

PrimeNet wrote:Support-ID 00406697

Hello! This is not a valid support case ID, please include the correct one. Thanks!
Gostev
Veeam Software
 
Posts: 21622
Liked: 2411 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby millardjk » Mon Nov 28, 2016 4:20 am

I've got a Synology box (DS2413+ running DSM 6.0.2-8451 Update 4) that I've had to tweak a time or two (http://blog.millard.org/2014/11/use-synology-as-veeam-b-linux-repository.html) to keep integrated with Veeam over the versions, but I didn't have to do anything to it after the 9.0->9.5 upgrade. I'd check for the usual network suspects like correct forward/reverse DNS and short/long DNS resolution.
millardjk
Veeam Vanguard
 
Posts: 93
Liked: 18 times
Joined: Sun Dec 09, 2012 3:50 am
Full Name: Jim Millard

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby PrimeNet » Mon Nov 28, 2016 11:59 am

@Gostev

Sorry, but this is our only support-ID. Shall I send you a print-screen?

regards
PrimeNet
PrimeNet
Novice
 
Posts: 3
Liked: 1 time
Joined: Tue Nov 29, 2011 1:20 pm
Full Name: Roger Staerk

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby foggy » Mon Nov 28, 2016 12:01 pm

This is probably your company support ID, while we're asking for ID of the case you've opened with Veeam technical support regarding this issue.
foggy
Veeam Software
 
Posts: 15303
Liked: 1133 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby PrimeNet » Mon Nov 28, 2016 12:07 pm 1 person likes this post

Hi foggy...

:-) Ok, thanks... Then it is the following ID...
Case # 01982696
PrimeNet
Novice
 
Posts: 3
Liked: 1 time
Joined: Tue Nov 29, 2011 1:20 pm
Full Name: Roger Staerk

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby foggy » Mon Nov 28, 2016 12:16 pm

Thanks, let's see what our engineers could find out from the logs you've provided.
foggy
Veeam Software
 
Posts: 15303
Liked: 1133 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby skeezix » Fri Jan 27, 2017 1:13 am

Would love a response on what the problem was with this. Running into the same thing - a remote linux server (synology NAS) worked, but after an upgrade it began having problems. It will connect across the internet to the public IP (forwarding port 22, 2500-5000) and login, but then the logs show it returns the synology's private IPs and tries connecting to those instead of the actual IP in the linux server properties.
skeezix
Lurker
 
Posts: 1
Liked: never
Joined: Fri Jan 27, 2017 12:47 am
Full Name: Mike

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby foggy » Fri Jan 27, 2017 10:43 am

Roger was provided a hotfix that resolved the issue. So I recommend you to install Update 1 (if you haven't yet) and contact technical support if this doesn't help (not sure whether this hotfix was included in the update). Thanks.
foggy
Veeam Software
 
Posts: 15303
Liked: 1133 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby millardjk » Tue May 09, 2017 3:33 pm

I'm seeing the same behavior (unable to detect IP address) with 9.5.0.823, so it's apparently not in Update 1. The odd piece is that the Util.VolumesHostDiscover_cli.log file on the Synology box shows what appears to be the successful enumeration of IP addresses.
millardjk
Veeam Vanguard
 
Posts: 93
Liked: 18 times
Joined: Sun Dec 09, 2012 3:50 am
Full Name: Jim Millard

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby foggy » Mon May 15, 2017 4:19 pm

Have you contacted support with this?
foggy
Veeam Software
 
Posts: 15303
Liked: 1133 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby vchrizz » Fri Nov 10, 2017 2:06 pm

hi,
i am having same issue using b&r 9.5 with applied update2.
when trying to backup a linux-host, i am getting error "unable to detect ip address".
can the hotfix please be provided like the updates are provided? its cumbersome, to specifically asking for it via support case...
thanks
vchrizz
Novice
 
Posts: 3
Liked: never
Joined: Mon Feb 13, 2017 12:27 pm
Full Name: Christoph Loesch

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby tdewin » Fri Nov 10, 2017 3:56 pm

Hotfixes are merged in updates. So as long as there is no new update, please work with our support team. You can just refer to this thread and/or existing case by the previous user to speed up the process (01982696)
tdewin
Veeam Software
 
Posts: 1110
Liked: 391 times
Joined: Fri Mar 02, 2012 1:40 pm
Full Name: Timothy Dewin

Re: After Upgrade to B&R 9.5 - broken Synology NAS as Reposi

Veeam Logoby vchrizz » Fri Nov 10, 2017 5:32 pm

ok, thanks for the explanation!
vchrizz
Novice
 
Posts: 3
Liked: never
Joined: Mon Feb 13, 2017 12:27 pm
Full Name: Christoph Loesch


Return to Veeam Backup & Replication



Who is online

Users browsing this forum: Google Feedfetcher, Lunatic Magnet and 1 guest