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Vitaliy S.
Product Manager
Posts: 23301
Liked: 1631 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Lost access to private Veeam Cloud & Service Provider forums?

Post by Vitaliy S. » Nov 26, 2018 2:01 pm

What happened?
If you recently lost access to the private VCSPs forums, this was due to the new automatic membership sync script that checks if:
1. Your company is registered with Veeam as a VCSP
2. Your forum account's email address matches your company's domain name.

How to fix it?
1. Make sure your company is still registered as a VCSP with Veeam.
2. Update your forum account to use an email address based on your company's domain name.
3. Re-apply to the Cloud and Service Providers forum user group using the User Control Panel. If your forum user domain address matches the domain name of a company that is a registered VCSP, your membership will be automatically approved by the script within 24 hours.

Thanks and sorry for the inconvenience!

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