Backup Copy Job Fail

[leockw]

Dear all,

I have two backup job were finished successfully but backup copy job failed in this week, however, the error just said the job "Timeout" and "Job has failed unexpectedly" with no other supporting information.

Anyone has an idea on this problem?

Kind Regards,
Leo

[HannesK]

Hello,
Yes, support That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.

Without case number, the topic will eventually be
deleted by moderators.

Best regards,
Hannes

PS: support can only help if you upload logs https://www.veeam.com/kb1832

[PetrM]

Hello,

You may also check Windows Event Logs on the backup server as "Job has failed unexpectedly" error is usually thrown when the job manager process is terminated due to whatever reason.

Thanks!

[leockw]

Dear HannesK,

Thanks for your remind, I have opened a case in support page and support case ID is #04972840 but still waiting for reply.

Dear PetrM,

I can't find any error in the Windows Event Viewer is related to Veeam Backup in the backup copy job time slot.

Kind Regards,
Leo

[leockw]

Dear all,

The support has reply the solution to me. He said it is a known issue in VBR 11 and the solution is "editing the affected backup copy jobs settings, run through the wizard and save them. After that, please check how everything works."

The solution is works fine.

Kind Regards,
Leo

[edison5000]

Hello.

Leo posted:

support says it is a known issue in VBR 11 and the solution is "editing the affected backup copy jobs settings, run through the wizard and save them. After that, please check how everything works."

Editing them how? Just simply opening up the job, changing nothing, saving it again, and rerunning?

That is odd, but easy enough to do. Or does something specific have to be changed?

Thanks!

[foggy]

Yes, this is what you're supposed to do - just open the job wizard via the Edit command, run Next - Next - Next, and FInish.