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jahilton2002
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backup copy job failing to NAS device

Post by jahilton2002 »

My Backup copy jobs have started to fail to my NAS device.

lots of free space/memory etc

i get the following errors;

03/08/2016 21:19:20 :: Failed to merge full backup file Error: The process cannot access the file because it is being used by another process.
Failed to open file [\\nas-server\VeeamOffsite\Offsite Backup Endpoint\Offsite Backup Endpoint2016-06-24T161851.vib] in readonly mode.
Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{55c4b6c6-24dd-4307-8465-66a4d924effc}]. CHMOD mask: [0].
Agent failed to process method {DataTransfer.RestoreText}.

and

03/08/2016 21:19:43 :: Failed to generate points Error: The process cannot access the file because it is being used by another process.
Failed to open file [\\nas-server\VeeamOffsite\Offsite Backup Endpoint\Offsite Backup Endpoint2016-06-24T161851.vib] in readonly mode.
Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{55c4b6c6-24dd-4307-8465-66a4d924effc}]. CHMOD mask: [0].
Agent failed to process method {DataTransfer.RestoreText}.

I've just tried to log a case in MY Veeam but when i click on "next" the page just refreshes and the case doesn't appear in "open cases"

Is that the ID you need or the one from help---license---support ID in V&R ?

not having much luck today :(

thanks in advance
foggy
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Full Name: Alexander Fogelson
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Re: backup copy job failing to NAS device

Post by foggy »

John, we need the case ID number provided when you open a case, not your support contract ID.
jahilton2002
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Posts: 22
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Joined: May 25, 2016 8:59 am
Full Name: John Hilton
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Re: backup copy job failing to NAS device

Post by jahilton2002 »

Thanks for the speedy reply;

took me 4 times to book it.... the screen just randomly refreshing when uploading the logs.

#01871833

cheers again
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