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areasrl
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Backup failed

Post by areasrl » Jun 09, 2010 2:34 pm

after 30 second the backup are failed, but regularly working until two days ago.
now I have this report: Creating snapshot RPC function call failed. Function name: [Unfreeze]. Target machine: [192.168.1.240]. RPC error:Nessun endpoint disponibile dal mapping degli endpoint. Code: 1753

I try to create a new job but I have the same problem

Vitaliy S.
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Re: Backup failed

Post by Vitaliy S. » Jun 09, 2010 3:11 pm

Hello Marvin,

Could you please look through error messages in the source VM Event log? You should find the endpoint mapper errors there, please have a look at this Microsoft's KB, might be useful in troubleshooting:
http://support.microsoft.com/kb/839880

Thank you!

areasrl
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Re: Backup failed

Post by areasrl » Jun 09, 2010 6:47 pm

I have this vm event log: User logged event: Source: Veeam
Backup Action: Job "bk area-alpes"
Operation: Stopped Status: Failed ID:
6287d2ca-db50-4b01-a520-3a947b10-
5140 Description:
user
09/06/2010 17.09.16
root

I look the microsoft article but the dcdiag and netdiag is ok

Gostev
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Re: Backup failed

Post by Gostev » Jun 09, 2010 6:50 pm

If you are using 4.1.1, then there is a hotfix for incorrect vCenter events, see the stickied UPDATES thread on this forum for more information on this.
However, Vitaly had asked that you investigate Windows Event log on the failing VM, not vCenter events.

areasrl
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Re: Backup failed

Post by areasrl » Jun 09, 2010 7:37 pm

I investigate the windows event log and i don't have an error for the vm. the log I post is not from the vcenter, is from the local vm.

Vitaliy S.
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Re: Backup failed

Post by Vitaliy S. » Jun 09, 2010 9:08 pm

Marvin,

When we see such kind of errors, it means that RPC is not operating properly in the source VM. You may open a support case with our technical team to investigate all the job logs and Windows Event logs from that particular VM.

Thank you!

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