Comprehensive data protection for all workloads
Post Reply
alexr
Enthusiast
Posts: 35
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

backup of 2008 server hang

Post by alexr »

Progress screen shows:

2 of 13 files processed
Total VM size: 30.00 GB
Processed size: 2.71 KB
Avg. performance rate: 0 KB/s
Backup mode: service console agent
Start time: 2/24/2009 11:30:23 PM
Time remaining: 00:36:16
Releasing VM files

I do not see any snapshot in VI Center. I waited for half an hour but see no evidence of retries in log file. Canceling job would not cancel it I will have to kill VS Service

As I was writing this full hour after VM backup started (and may be 10 minutes (but I think less) after I attempted canceling the job it actually canceled it and I saw this in status screen:

Releasing VM files
VSSFreezer: Failed to prepare guest, wait timeout 600 sec
Operation has been terminated by user



Last entry in log file :

[24.02.2009 23:36:15] <13> Info Removing from cache
[24.02.2009 23:36:15] <13> Info [Soap] Logout from "ptivm-center"
[24.02.2009 23:36:15] <13> Info [Soap] Skip SSL error with certificate: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
[24.02.2009 23:36:15] <13> Info Removing from cache
[24.02.2009 23:36:15] <13> Info [Soap] Logout from "ptivm1.peacetech.com"
[24.02.2009 23:36:15] <13> Info [Soap] Skip SSL error with certificate: RemoteCertificateChainErrors
[24.02.2009 23:36:15] <13> Info Removing from cache
[24.02.2009 23:36:15] <13> Info [Soap] Logout from "ptivm2.peacetech.com"
[24.02.2009 23:36:15] <13> Info [Soap] Skip SSL error with certificate: RemoteCertificateChainErrors
[24.02.2009 23:40:58] <01> Error VSSFreezer: Failed to prepare guest, wait timeout 600 sec at AgentProvider.CVssFreezer.Freeze()
[24.02.2009 23:40:58] <01> Error at VeeamManager.CVssAutoFreezer..ctor(String vmName, VirtualMachinePowerState vmPowerState, CGuestOs vmGuestOs, CVssOptions options, CDBSessionInfo taskSess)
[24.02.2009 23:40:58] <01> Info VSSFreezer: Unfreezing

After cancel:

[25.02.2009 00:31:07] <01> Info VSSFreezer: Uninstalling agent
[25.02.2009 00:31:10] <01> Info VSSFreezer: Disconnecting
[2/25/2009 12:31:10 AM]Info Cancelling connection to the network resource [\\192.168.10.24\ADMIN$].
[2/25/2009 12:31:10 AM]Info Cancelling connection to the network resource [\\192.168.10.24\ADMIN$].Ok.
[25.02.2009 00:31:10] <01> Info Task result: VSSFreezer: Failed to prepare guest, wait timeout 600 sec
[25.02.2009 00:31:10] <01> Info [Soap] Outgoing connection 'ptivm1.peacetech.com:443:root:False::80:1'.
[25.02.2009 00:31:10] <01> Info [Soap] Creating new connection 'ptivm1.peacetech.com:443:root:False::80:1'.
[25.02.2009 00:31:10] <01> Info [Soap] Logging on to "ptivm1.peacetech.com", port 443, user "root", proxy srv: port:0
[25.02.2009 00:31:10] <01> Info [Soap] Skip SSL error with certificate: RemoteCertificateChainErrors
[25.02.2009 00:31:11] <01> Info [Soap] Host content info: host "ptivm1.peacetech.com", type "esx", version "3.5.0", build "123630", apiVersion "2.5u2", hostTime "2/25/2009 5:31:11 AM"
[25.02.2009 00:31:11] <01> Info [Soap] Create snapshot, ref "256", name "VEEAM BACKUP TEMPORARY SNAPSHOT", description "Please do not delete this snapshot. It is being used by Veeam Backup.", memory "False", quiesce "True"
[25.02.2009 00:31:13] <01> Info [Soap] Loading '256:VirtualMachine' hierarchy
[25.02.2009 00:31:13] <01> Info [Soap] Loaded 4 hierarchy objects from 'ptivm1.peacetech.com', 0 Datacenter(s), 1 HostSystem(s), 1 VirtualMachine(s), 1 Datastore(s), 0 ResourcePool(s).
[25.02.2009 00:31:13] <01> Info [Soap] Connection 'ptivm1.peacetech.com:443:root:False::80:1' is disposing.
[25.02.2009 00:31:13] <01> Info Control has been received: Stop
[25.02.2009 00:31:13] <01> Info [Soap] Outgoing connection 'ptivm1.peacetech.com:443:root:False::80:1'.
[25.02.2009 00:31:13] <01> Info [Soap] Connection 'ptivm1.peacetech.com:443:root:False::80:1' is provided from the cache.
[25.02.2009 00:31:13] <01> Info [Soap] Removing snapshot "/vmfs/volumes/47616c97-20128138-8c5c-001d091dc2a1/ptiweb/ptiweb.vmx-snapshot-219"
[25.02.2009 00:31:14] <01> Info [Soap] Loading '256:VirtualMachine' hierarchy
[25.02.2009 00:31:14] <01> Info [Soap] Loaded 4 hierarchy objects from 'ptivm1.peacetech.com', 0 Datacenter(s), 1 HostSystem(s), 1 VirtualMachine(s), 1 Datastore(s), 0 ResourcePool(s).
[25.02.2009 00:31:14] <01> Info [Soap] Connection 'ptivm1.peacetech.com:443:root:False::80:1' is disposing.
[25.02.2009 00:31:14] <01> Error Operation has been terminated by user at VeeamManager.CBackupJob.CheckStop()
[25.02.2009 00:31:14] <01> Error at VeeamManager.CBackupJob.BackupFiles(CDBSessionInfo taskSess, CVm vm, CDBObjectInBackup runningOIB)
[25.02.2009 00:31:14] <01> Error at VeeamManager.CBackupJob.BackupVM(CVmTask vmTask, CDBBackup currentBackup, CDBBackup previousBackup)
[25.02.2009 00:31:14] <01> Info Task result: Operation has been terminated by user
[25.02.2009 00:31:14] <01> Info Task session {1547079b-a127-4385-ad6c-44a23c8c9845} has been completed, status: Failed, 2,777 of 32,212,254,720 bytes, 2 of 13 objects, details: "Releasing VM files\nVSSFreezer: Failed to prepare guest, wait timeout 600 sec\n\nOperation has been terminated by user\n"
[25.02.2009 00:31:14] <01> Info Disposing client from thread 1
[25.02.2009 00:31:14] <09> Info (Client) Service: closed
[25.02.2009 00:31:14] <01> Info Disposing client from thread 1
[25.02.2009 00:31:14] <09> Info (Client) Service: closed
[25.02.2009 00:31:14] <09> Info (Server) Service: closed
[25.02.2009 00:31:15] <09> Info [Ssh] Connection::IgnoreMessage, Message: x�����n��@G%�&+�t&
[25.02.2009 00:31:15] <01> Info Starting perlSoap protocol to "ptivm1.peacetech.com"
[25.02.2009 00:31:15] <01> Info Installing perlsoap library to /tmp/vee8db3cbfe-7592-410c-be7c-0028c14339a9
[25.02.2009 00:31:15] <01> Info Reading "veeam_soap.tar" from directory "D:\Veeam\VeeamBackup\"
[25.02.2009 00:31:16] <01> Info Answer to installation: :
[25.02.2009 00:31:16] <01> Info Reading sudo_bootstrap.sh from D:\Veeam\VeeamBackup\ directory
[25.02.2009 00:31:17] <09> Info [Ssh] Connection::IgnoreMessage, Message: �ެe�?�&�*�s=OL�
[25.02.2009 00:31:18] <01> Info [Ssh] Connection 'ptivm1.peacetech.com:22:roytmana:True:True:1' is disposing.
[25.02.2009 00:31:18] <01> Info [Soap] Outgoing connection 'ptivm1.peacetech.com:443:root:False::80:1'.
[25.02.2009 00:31:18] <01> Info [Soap] Connection 'ptivm1.peacetech.com:443:root:False::80:1' is provided from the cache.
[25.02.2009 00:31:18] <01> Info [Soap] LogUserEvent, ref 256, type VirtualMachine, message "Source: Veeam Backup\nAction: Job "win2008"\nOperation: Stopped\nStatus: Failed\nID: 1547079b-a127-4385-ad6c-44a23c8c9845\nDescription: "
[25.02.2009 00:31:18] <01> Info [Soap] Connection 'ptivm1.peacetech.com:443:root:False::80:1' is disposing.
[25.02.2009 00:31:18] <01> Error Operation has been terminated by user at VeeamManager.CBackupJob.CheckStop()
[25.02.2009 00:31:18] <01> Error at VeeamManager.CBackupJob.BackupFiles(CDBSessionInfo taskSess, CVm vm, CDBObjectInBackup runningOIB)
[25.02.2009 00:31:18] <01> Error at VeeamManager.CBackupJob.BackupVM(CVmTask vmTask, CDBBackup currentBackup, CDBBackup previousBackup)
[25.02.2009 00:31:18] <01> Error at VeeamManager.CBackupJob.Backup()
[25.02.2009 00:31:18] <01> Error at VeeamManager.CBackupJob..ctor(CDBJob job, List`1 jobTasks, CDBSession jobSess)
[25.02.2009 00:31:18] <01> Error at VeeamManager.CJobStarter.RunSession(CDBJob job, CDBSession session)
[25.02.2009 00:31:18] <01> Error at VeeamManager.CJobStarter.Run(Guid jobId, Boolean isRetryMode)
[25.02.2009 00:31:18] <01> Info Job result: Operation has been terminated by user
[25.02.2009 00:31:18] <09> Info PerlSoap Channel closed
[25.02.2009 00:31:18] <01> Info Job session {f20d675e-9336-4436-b55a-41087484aebd} has been completed, status: Failed, 66,581,331,968 of 214,748,364,800 bytes, 4 of 2 tasks, 1 successful, 1 failed, details: "Processing object "ptiweb" (2 of 4)\nOperation has been terminated by user\n"
[25.02.2009 00:31:18] <09> Info PerlSoap Channel closed
[25.02.2009 00:31:18] <01> Info Generating xml report for session {f20d675e-9336-4436-b55a-41087484aebd}
[25.02.2009 00:31:18] <01> Info Transforming xml report to html report
[25.02.2009 00:31:18] <01> Info Sending email notification, server "ptiexchange.peacetech.com", port 25, timeout 100000
[25.02.2009 00:31:18] <01> Info Job has been stopped
[25.02.2009 00:31:18] <01> Info [Soap] Clearing cache.
[25.02.2009 00:31:18] <01> Info Removing from cache
[25.02.2009 00:31:18] <01> Info [Soap] Logout from "ptivm1.peacetech.com"
[25.02.2009 00:31:18] <01> Info [Soap] Cache is empty.
[25.02.2009 00:31:18] <01> Info [Ssh] Clearing connection cache
[25.02.2009 00:31:18] <01> Info Removing from cache
[25.02.2009 00:31:18] <01> Info Disconnecting from ptivm1.peacetech.com
[25.02.2009 00:31:18] <01> Info Removing from cache
[25.02.2009 00:31:18] <01> Info Disconnecting from ptivm2.peacetech.com
[25.02.2009 00:31:18] <01> Info [Ssh] Connection cache cleared
[25.02.2009 00:31:18] <01> Info VeeamBackup Manager has been stopped
Gostev
Chief Product Officer
Posts: 31695
Liked: 7207 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: backup of 2008 server hang

Post by Gostev »

Alex, please contact our support with this issue - they may need more log files including logs from the actual VM.
alexr
Enthusiast
Posts: 35
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

Re: backup of 2008 server hang

Post by alexr »

Gostev wrote:Alex, please contact our support with this issue - they may need more log files including logs from the actual VM.
Hello Anton,

Via your support web page or by email? Forgot your support email.

Alex
Gostev
Chief Product Officer
Posts: 31695
Liked: 7207 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: backup of 2008 server hang

Post by Gostev »

Alex, it is support@veeam.com. Please also include link to this topic when you email there.
pentana
Influencer
Posts: 24
Liked: never
Joined: Feb 05, 2009 10:13 am
Contact:

Re: backup of 2008 server hang

Post by pentana »

If the user get's the incident resolved can we still put the resolution up on these forums?
It makes it a lot easier for us to search through the forums to find fixes to our issues rather than spending time going back and forward with support via e-mail...
Gostev
Chief Product Officer
Posts: 31695
Liked: 7207 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: backup of 2008 server hang

Post by Gostev »

Hello, usually we are trying to do this. For this specific case, after suggesting possible fix 2 weeks ago, we have not heard from the customer back yet.
Ben Milligan
Expert
Posts: 155
Liked: 40 times
Joined: Jan 01, 2006 1:01 am
Contact:

Re: backup of 2008 server hang

Post by Ben Milligan »

pentana, can you please send us your logs to support@veeam.com? It would be great to resolve your issue one-on-one, and then we can most assuredly post the resolution here to help out other users that may run into the same problem.

Thanks for your help!
alexr
Enthusiast
Posts: 35
Liked: never
Joined: Jan 01, 2006 1:01 am
Contact:

Re: backup of 2008 server hang

Post by alexr »

3.0.1 does not seem to have this issue any more
Post Reply

Who is online

Users browsing this forum: Bing [Bot], bytewiseits and 86 guests