Cannot connect to remote SCM database

[Yuki]

Just installed a fresh Windows 2008 R2 64bit and Exchange 2010 on a system running on ESX4 , trying to do reverse incremental. Using same account as on other VMs being backed up by veeam.

Getting this error and backup fails

Code: Select all

Starting guest agent
Error while executing VIX command: [Cannot connect to remote SCM database. Machine: []. Requested rights: [0x80000000].
Win32 error:Access is denied.
Code: 5].

Indexing guest file system
Veeam Guest Agent is not started

Freezing guest operating system
Veeam Guest Agent is not started

Any suggestions?

[Sethbartlett]

Could you please create a ticket on our web form at www.veeam.com/support and submit the logs for the job at Help -> Support Information, (Job will be named BackupJob_jobname.log) so our support team can look further into this for you?

[Yuki]

I will open ticket tomorrow, but i've just checked and there is no log file for that job.

In fact, i have only 4 files and all of them except one have very old modification date.

RestoreAgent_cli.log
VeeamAgent_cli.log
VeeamNFS.log
VeeamShell.log (has today's change time stamp).

This is while we are backing up and replicating 4 different VMs across 2 servers.

There are some entries in VeeamShell.log that i can send, but no other logs related to the VM that fails to backup.

[Gostev]

Are you using local Administrator or Domain Administrator account for application-aware processing in the job settings? There is related known Issue in the release notes regarding application-aware processing on post-Vista (UAC-enabled) Windows OS. Thanks.

[Yuki]

it is a domain admin account that is used on the rest of the systems

[Gostev]

Then it looks like something is wrong with its specific VM... may be some special/tightened security settings. The error is pretty clear, and it is OS level error (access denied).

[Yuki]

I saw that too... but the installation was very plain - no OS hardening or other security related settings have been changed.

[Gostev]

I would recommend opening a case with our support, if they cannot find the reason quickly they would escalate this into development, and there we have few folks with strong Windows security background, so they may be able to find what is causing this (or at least reproduce the issue manually without Veeam involved, to better equip you for opening a case with Microsoft). Thanks.

[Yuki]

Case opened, logs uploaded...waiting for response at this point.

Thanks for the help

[tomas.olsen]

Looking forward to a solution. I experience the same issue with two servers. both are domain controllers.

[tsightler]

Well, my guess is that SCM is referring to the Windows Server Control Manager. I suspect that either the system is not allowing remote access to the SCM, or the account simply doesn't have the required permissions. Are you able to use Services, or the sc command line tool to start and stop services on the remote system from the Veeam server using the same account?

[MigrationKing]

I received the following error:

Code: Select all

Requested rights: [0x80000000].Win32 error:Access is denied. Code: 5

It is related to permissions on the server. On the domain go to Group Policy and if you are blocking inheritance on your servers (or just a policy with Restricted Groups), make sure you go to Restricted Groups and add your administrator/server account that is doing backups to the Restricted Groups under Administrator's. That worked for me.

[EeroV]

I did solve this problem by killing veeamguesthelper.exe process from task manager. After that I deleted C:\windows\VeeamVssSupport folder. Retry the backup job and everything works fine.

Look at the "VeeamVSSSupport service cleanup":
https://www.veeam.com/kb1174