Cannot update version 9.0.0.1715.update2

[dadrianto]

Good Day All,

i have veeam backup & replication version 9.0.0.1715 installed on my production, i plane to upgrade to version 9.5
the installation was failed with error "cannot create backup of the installer database"
tried to stop Veeam backup Service & Veam backup enterpirse manager services before but still face the problem

please help..

[Andreas Neufert]

I think the best way to address this issue is to contact the Veeam support and create a ticket. They for sure can help with this. www.veeam.com/support