Community Edition - Open support case

[timmi2704]

Dear forum,
I'd like to open a support request for VBR Community Edition.
I understand that support will be based on best-effort and engineer availability with no SLAs at all - which is perfectly fine for me.
Also, as per Veeam support-policy, phone support is not available, and the only option is mail support. However, how shall I get in contact with support staff?
Using the Customer Portal does not seem to be an option as this requires linking to a business mail.
Does that mean that Community Edition is only subject to support in case that it is used in a business environment (instead of a private home lab with no business relation)?
Thanks a lot for clarification
Best regards!

[riahc3]

I agree with your post.

If this is for a HOME lab, there isn't reason to have a business email.

Maybe a "separate" account for home/community usage can be made to open these cases?

[timmi2704]

Hey John,
when opening a new account, it is now mandatory to enter information regarding your company (Company name and business mail).
Not sure, what exactly qualifies as a business mail address. I think this used to be different a while ago...