Hello,
I'm setting up a newly VBR server (12.1.1.56). The server installation was successful and everything works correctly.
The only problem is that the console installed on a PC does not connect to the server, with the following error "failed to load licence from backup service".
I have already uninstalled and reinstalled the console, without success.
Thanks in advance
Best regards
Davide
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Re: Console unable to connect to remote server
Hello,
That sounds like a technical issue. We cannot investigate such issues through a forum topic. Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.
You may check exclusions in your anti virus tool on the remote machine. Just to rule out antivirus as the cause.
https://www.veeam.com/kb1999
Best regards,
Fabian
PS: support can only help if you upload logs https://www.veeam.com/kb1832
That sounds like a technical issue. We cannot investigate such issues through a forum topic. Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.
You may check exclusions in your anti virus tool on the remote machine. Just to rule out antivirus as the cause.
https://www.veeam.com/kb1999
Best regards,
Fabian
PS: support can only help if you upload logs https://www.veeam.com/kb1832
Product Management Analyst @ Veeam Software
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