Credentials problem when restoring a file

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Credentials problem when restoring a file

Veeam Logoby Psiloceras » Tue Jun 20, 2017 1:09 pm

Hello,

I am testing Veeam Backup & Replication, and after restoring a whole VM (Linux) successfully, I am trying now to restore individual files.

The VeeamFLR VM has successfully been installed in my vSphere environment, I can see the directories of my backup and I have chosen the file I want to restore.
The software asks me the credentials. I had them, but it fails. "Unable to establish a connection to the VM. Check credentials and try again." :?
Well, I add a new one but it fails... :(
I check my VM on the vSphere Client, no problem, the login/password are correct. :?:

Has someone an idea of what I could do wrong ?
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Re: Credentials problem when restoring a file

Veeam Logoby vmniels » Tue Jun 20, 2017 1:11 pm

Are you restoring to the original Linux VM? Can you login via SSH to that server with the credentials?
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Re: Credentials problem when restoring a file

Veeam Logoby Psiloceras » Tue Jun 20, 2017 1:55 pm

- the VM is as original as an Instant Recovery VM can be once finalized. :oops: It's a test machine I used for backup and recovery.

- I can't manage to log via putty and SSH... "access denied" :?
edit : but I can access through another VM : ssh mylogin@192.168.0.xxx
edit2 : and I can no longer, acces denied too :shock:
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Re: Credentials problem when restoring a file

Veeam Logoby vmniels » Tue Jun 20, 2017 2:15 pm

If you are doing instant vm recovery then the VM is up and running. Are you trying to connect via the console afterwards to see if it is up & running? I guess you need to fill in the vSphere login details so we can see the console. Do you have a screenshot of the error/message?
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Re: Credentials problem when restoring a file

Veeam Logoby Psiloceras » Tue Jun 20, 2017 2:45 pm

I am done with Instant Recovery, the VM has been finalized. The job is not running. All backups are done too.
I'm just testing the "File-level restore", what is also called "Guest OS File Recovery" from the VM-backup to the VM-"production"

Where could I find a log for this operation ?


When I select the file, clic to Restore, the first message is "cannot find original VM by id21, most likely it has been deleted and restored as a new VM". Right ! I know !
I click on OK, select the target, my production VM, and I have to give credentials. And then "unable to establish a connection with the VM. Check the credentials and try again."
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Re: Credentials problem when restoring a file

Veeam Logoby vmniels » Tue Jun 20, 2017 2:48 pm

On Linux servers and ESX(i) hosts, logs are stored in the following directory: /var/log/VeeamBackup/ or /tmp/VeeamBackup
On Microsoft Windows servers, logs are stored in the following directory: %ProgramData%\Veeam\Backup

Feel free to contact support if it keeps failing, even with a trial you get best effort support.

My guess is that the restore is failing due to SSH or SCP issues but logs will tell more (or support).
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Re: Credentials problem when restoring a file

Veeam Logoby Psiloceras » Wed Jun 21, 2017 8:08 am

Many thanks, I've sent a message to the Support.

Last news : after an update today, the VM can be connected through SSH with putty or from another VM but the file restore still fails.
Another VM has not this problem.
So I guess that the Instant Recovery broke something between the backup and the VM. I'll try to make another backup or to make a complete restore from the backup. Not a good production move, but I'm still in test after all :wink:
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