Enterprise manager connection issue

[jamessa]

I am trying to get Enterprise manager to connect to a Veeam backup server in another site over a WAN link. I can telnet to 9392 to and from each machine, but I get this error in the log on the Enterprise manager:

[26.07.2010 06:06:24] <29> Error Interrupting collect session. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.20.41.42:9392
[26.07.2010 06:06:24] <29> Error Unable to collect data from Veeam Backup Server 10.20.101.42
[26.07.2010 06:06:24] <29> Error System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.20.41.42:9392
[26.07.2010 06:06:24] <29> Error Server stack trace:
[26.07.2010 06:06:24] <29> Error at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
[26.07.2010 06:06:24] <29> Error at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket(EndPoint ipEndPoint)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.RemoteConnection.CreateNewSocket()
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.RemoteConnection.GetSocket()
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.SocketCache.GetSocket(String machinePortAndSid, Boolean openNew)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.SendRequestWithRetry(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink.ProcessMessage(IMessage msg, ITransportHeaders requestHeaders, Stream requestStream, ITransportHeaders& responseHeaders, Stream& responseStream)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Channels.BinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
[26.07.2010 06:06:24] <29> Error Exception rethrown at [0]:
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[26.07.2010 06:06:24] <29> Error at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[26.07.2010 06:06:24] <29> Error at Veeam.Backup.Interaction.Management.ISession.GetDbExporter()
[26.07.2010 06:06:24] <29> Error at Veeam.Backup.Reporting.DbLayer.CVbSrvCollectActivity.ConnectVbServer()
[26.07.2010 06:06:24] <29> Error at Veeam.Backup.Reporting.DbLayer.CVbSrvCollectActivity.CollectDataFromVbServer(CVbServerCollectSession vbSrvProcessingSession)
[26.07.2010 06:06:24] <29> Error at Veeam.Backup.Reporting.DbLayer.CVbSrvCollectActivity.Execute()


Any thoughts as to what the problem might be?

[Gostev]

Hello, please open a support case and provide our support with full log files to let our technical staff troubleshoot this. We do not provide support on technical issues via forum, as explained when you click New Topic. Thank you!