Enterprise Manager | Data collection from XXX failed

[kleinemeise]

Hello,

we use Veeam Backup Enterprise Manager Service Version 9.0.0.902.

After i add the new server and click "Start Collecting" i get the following error:

Code: Select all

TimeTypeInformation
22.03.2016 09:38:05SuccessStarting data collection job...
22.03.2016 09:38:05SuccessJob successfully started.
22.03.2016 09:38:05SuccessRetrieving data from server.Mueller.intern...
22.03.2016 09:38:15ErrorData collection from server.Mueller.intern failed.
22.03.2016 09:38:15ErrorCannot insert the value NULL into column 'aux_data', table 'VeeamBackupReporting.dbo.C.Backup.Model.OIBs'; column does not allow nulls. INSERT fails. The statement has been terminated.
22.03.2016 09:38:15ErrorData collection job finished.

Can i check the database connection?

[foggy]

Please contact support for assistance with this and provide your case ID here, as requested when posting about technical issues. Otherwise the topic will be removed by moderators.

[kleinemeise]

My Case # 01738705

[fcocquyt16]

I'm seeing the same issue with v9.0.0.902 (Case # 01793016)

Did you get a resolution?

thanks

[EugeneK]

Seems the connections fail, based on this:

22.03.2016 09:38:15ErrorData collection from server.Mueller.intern failed.

Any chances there's a connection issue between the EM and B&R?

[foggy]

Fletcher, according to the OP's case details, some interaction with the database was required to address the issue. I believe you will be assisted by your support engineer, however, you can refer to the case # 01738705, if required. Thanks.

[fcocquyt16]

I followed https://www.veeam.com/kb1109 to rebuild the EM database and I can now see data collecting from all the backup servers

Closing case 01793016

thanks