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Seve CH
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Enterprise Manager - Incorrect target path displayed in History

Post by Seve CH »

Hello
Since we updated to v. 11a, in Enterprise Manager, file restore history, details pane, the target path no longer displays the real file name used to restore.
The CSV file on the Veeam server shows the correct information (real name being used).

Old behavior:
  • Pick server, pick restore point, pick file, In place restore -> Keep.
  • The file exists, so EM restores the file with RESTORED-filename.
  • In the File Restore History, in the Target Path column, it is possible to see the real file name used for the restore.
  • The Service Desk user executing the restore can take a screenshot and document the restore without any special access requirements to any Veeam server nor target server.
Image

Current behavior:
  • Pick server, pick restore point, pick file, In place restore -> Keep.
  • The file exists, so EM restores the file with RESTORED-filename or something else (If RESTORED already exists).
  • In the File Restore History page, Target Path displays the original file name and not the one being used (file name without "RESTORE-" prefix).
  • At this moment, the guy from Service Desk has no idea which file name was really being used, cannot document it, etc. and must escalate the ticket to the backup team to extract the audit CSV and attach it to the ticket.
Is this a bug or a feature? If it is a feature, how can the Service Desk user see which file name was used? If it is no longer possible, please consider the feature request to add in the log or details pane the real name being used to write to the target server.

Best regards
Seve
HannesK
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by HannesK »

Hello,
sounds like a bug. What did Veeam support say, support case number (just to avoid double work on the same topic)?

I can reproduce it, the RESTORED is missing in the UI in 11a

Best regards,
Hannes
Seve CH
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by Seve CH »

Hi HannesK
I was just asking in case I forgot to enable something. I didn't open a case. I can open one.
Best regards
HannesK
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by HannesK »

Hello,
if no case was opened, then it's fine for this specific situation (because I can reproduce it easily and open a support case on behalf of you).

Best regards,
Hannes
Seve CH
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by Seve CH »

Ok. I've opened it anyway:
Case #05593999
Best regards.
HannesK
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by HannesK » 1 person likes this post

Support already wrote back, but just in case someone else runs into it... the issue is tracked as bug #429038 and will be fixed in a future release
Seve CH
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Re: Enterprise Manager - Incorrect target path displayed in History

Post by Seve CH » 1 person likes this post

I can confirm that it got fixed, thanks :-)
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